[Federal Register Volume 84, Number 169 (Friday, August 30, 2019)]
[Notices]
[Pages 45740-45741]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-18754]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DOD-2019-OS-0104]


Proposed Collection; Comment Request

AGENCY: The Office of the Under Secretary of Defense for Research and 
Engineering, DoD.

ACTION: Information collection notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, and as 
part of a Federal Government-wide effort to streamline the process to 
seek feedback from the public on service delivery, the Defense 
Technical Information Center announces a proposed generic information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; ways to enhance the quality, utility, and 
clarity of the information to be collected; and ways to minimize the 
burden of the information collection on respondents, including through 
the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by October 
29, 2019.

[[Page 45741]]


ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    Federal eRulemaking Portal: http://www.regulations.gov. Follow the 
instructions for submitting comments.
    Mail: Department of Defense, Office of the Chief Management 
Officer, Directorate for Oversight and Compliance, 4800 Mark Center 
Drive, Mailbox #24 Suite 08D09, Alexandria, VA 22350-1700.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Office of the 
Assistant Secretary of Defense for Research and Engineering Information 
Management Control Officer, 3030 Defense Pentagon RM 3C152, Washington, 
DC 20301, Mr. Steve Lippi or call 703-614-4161.

SUPPLEMENTARY INFORMATION:
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Surveys Generic Clearance. OMB Control Number 0704-0403.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction as well as on customer satisfaction with several 
attributes of service that impact the level of overall satisfaction. 
These customer satisfaction surveys are required to implement Executive 
Order 12862, ``Setting Customer Service Standards.'' Respondents are 
DTIC registered users who are components of the DoD, military services, 
other Federal Government Agencies, U.S. Government contractors, and 
universities involved in federally funded research. The information 
obtained by these surveys will be used to assist agency senior 
management in determining agency business policies and processes that 
should be selected for examination, modification, and reengineering 
from the customer's perspective. These surveys will also provide 
statistical and demographic basis for the design of follow-on surveys. 
Future surveys will be used to assist monitoring of changes in the 
level of customer satisfaction overtime.
    Current Actions: Processing Extension as Generic.
    Type of Review: Extension.
    Affected Public: Business or other for-profit; individuals or 
households; Federal Government.
    Estimated Number of Annual Respondents: 4,600.
    Average Expected Annual Number of Activities: 8.
    Below we provide projected average estimates for the next three 
years:
    Average Number Of Respondents per Activity: 575.
    Responses per Respondent: 1.
    Annual Responses: 6,400.
    Average Burden per Response: 7.875 minutes.
    Annual Burden Hours: 1,273.
    Frequency: On occasion.

    Dated: August 26, 2019.
Shelly E. Finke,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2019-18754 Filed 8-29-19; 8:45 am]
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