[Federal Register Volume 84, Number 164 (Friday, August 23, 2019)]
[Notices]
[Pages 44293-44294]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-18236]


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DEPARTMENT OF EDUCATION

[Docket No. ED-2019-ICCD-0072]


Agency Information Collection Activities; Submission to the 
Office of Management and Budget for Review and Approval; Comment 
Request; Generic Clearance for Federal Student Aid Customer 
Satisfaction Surveys and Focus Groups Master Plan

AGENCY: Federal Student Aid (FSA), Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is 
proposing a revision of an existing information collection.

DATES: Interested persons are invited to submit comments on or before 
September 23, 2019.

ADDRESSES: To access and review all the documents related to the 
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2019-ICCD-
0072. Comments submitted in response to this notice should be submitted 
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal 
mail, commercial delivery, or hand delivery. If the regulations.gov 
site is not available to the public for any reason, ED will temporarily 
accept comments at [email protected]. Please include the docket ID 
number and the title of the information collection request when 
requesting documents or submitting comments. Please note that comments 
submitted by fax or email and those submitted after the comment period 
will not be accepted. Written requests for information or comments 
submitted by postal mail or delivery should be addressed to the 
Director of the Information Collection Clearance Division, U.S. 
Department of Education, 550 12th Street SW, PCP, Room 9086, 
Washington, DC 20202-0023.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Beth Grebeldinger, 202-377-4018.

SUPPLEMENTARY INFORMATION: The Department of Education (ED), in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
3506(c)(2)(A)), provides the general public and Federal agencies with 
an opportunity to comment on proposed, revised, and continuing 
collections of information. This helps the Department assess the impact 
of its information collection requirements and minimize the public's 
reporting burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. ED is soliciting comments on the proposed 
information collection request (ICR) that is described below. The 
Department of Education is especially interested in public comment 
addressing the following issues: (1) Is this collection necessary to 
the proper functions of the Department; (2) will this information be 
processed and used in a timely manner; (3) is the estimate of burden 
accurate; (4) how might the Department enhance the quality, utility, 
and clarity of the information to be collected; and (5) how might the 
Department minimize the burden of this collection on the respondents, 
including through the use of information technology. Please note that 
written comments received in response to this notice will be considered 
public records.
    Title of Collection: Generic Clearance for Federal Student Aid 
Customer Satisfaction Surveys and Focus Groups Master Plan.
    OMB Control Number: 1845-0045.
    Type of Review: A revision of an existing information collection.
    Respondents/Affected Public: Individuals or Households.
    Total Estimated Number of Annual Responses: 650,000.
    Total Estimated Number of Annual Burden Hours: 50,000.
    Abstract: The Higher Education Amendments of 1998 established 
Federal Student Aid (FSA) as the first Performance-Based Organization 
(PBO). One purpose of the PBO is to improve service to student and 
other participants in the student financial assistance programs 
authorized under title IV of the Higher Education Act of 1965, as 
amended, including making those programs more understandable to 
students and their parents. To do that, FSA has committed to ensuring 
that all people receive service that matches or exceeds the best 
service available in the private sector. The legislation's requires 
establish an on-going need for FSA to be engaged in an interactive 
process of collecting information and using it to improve program 
services and processes. The use of customer surveys and focus groups 
allows FSA to gather that information from the affected parties in a 
timely manner so as to improve communications with our product users.


[[Page 44294]]


    Dated: August 20, 2019.
Kate Mullan,
PRA Coordinator, Information Collection Clearance Program, Information 
Management Branch, Office of the Chief Information Officer.
[FR Doc. 2019-18236 Filed 8-22-19; 8:45 am]
BILLING CODE 4000-01-P