[Federal Register Volume 84, Number 163 (Thursday, August 22, 2019)]
[Pages 43816-43817]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-18116]



U.S. Citizenship and Immigration Services

[OMB Control Number 1615-0126]

Agency Information Collection Activities; Extension, Without 
Change, of a Currently Approved Collection: Collection of Qualitative 
Feedback Through Focus Groups

AGENCY: U.S. Citizenship and Immigration Services, Department of 
Homeland Security.

ACTION: 30-Day notice.


SUMMARY: The Department of Homeland Security (DHS), U.S. Citizenship 
and Immigration Services (USCIS) will be submitting the following 
information collection request to the Office of Management and Budget 
(OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995. The purpose of this notice is to allow an 
additional 30 days for public comments.

DATES: The purpose of this notice is to allow an additional 30 days for 
public comments. Comments are encouraged and will be accepted until 
September 23, 2019.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, must be directed to the OMB USCIS 
Desk Officer via email at [email protected]. All submissions 
received must include the agency name and the OMB Control Number 1615-
0126 in the subject line.
    You may wish to consider limiting the amount of personal 
information that you provide in any voluntary submission you make. For 
additional information please read the Privacy Act notice that is 
available via the link in the footer of http://www.regulations.gov.

Regulatory Coordination Division, Samantha Deshommes, Chief, 20 
Massachusetts Avenue NW, Washington, DC 20529-2140, Telephone number 
(202) 272-8377 (This is not a toll-free number; comments are not 
accepted via telephone message.). Please note contact information 
provided here is solely for questions regarding this notice. It is not 
for individual case status inquiries. Applicants seeking information 
about the status of their individual cases can check Case Status 
Online, available at the USCIS website at http://www.uscis.gov, or call 
the USCIS Contact Center at (800) 375-5283; TTY (800) 767-1833.



    The information collection notice was previously published in the 
Federal Register on May 29, 2019, at 84 FR 24812, allowing for a 60-day 
public comment period. USCIS did receive two comments in connection 
with the 60-day notice.
    You may access the information collection instrument with 
instructions, or additional information by visiting the Federal 
eRulemaking Portal site at: http://www.regulations.gov and enter USCIS-
2012-0004 in the search box. Written comments and suggestions from the 
public and affected agencies should address one or more of the 
following four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Information Collection

    (1) Type of Information Collection Request: Extension, Without 
Change, of a Currently Approved Collection.
    (2) Title of the Form/Collection: Collection of Qualitative 
Feedback through Focus Groups.
    (3) Agency form number, if any, and the applicable component of the 
DHS sponsoring the collection: Form G-1542; USCIS.
    (4) Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary: Individuals or households; Business 
or other for-profit. Executive Order 12862 directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our

[[Page 43817]]

programs are effective and meet our customers' needs, Department of 
Homeland Security/U.S. Citizenship and Immigration Services seeks to 
obtain OMB approval of a generic clearance to collect qualitative 
feedback on our service delivery. By qualitative feedback we mean 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. This collection of 
information is necessary to enable the Agency to garner customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the Agency's 
programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    (5) An estimate of the total number of respondents and the amount 
of time estimated for an average respondent to respond: The estimated 
total number of respondents for the information collection G-1542 is 
3,000 and the estimated hour burden per response is 1.5 hours.
    (6) An estimate of the total public burden (in hours) associated 
with the collection: The total estimated annual hour burden associated 
with this collection is 4,500 hours.
    (7) An estimate of the total public burden (in cost) associated 
with the collection: The estimated total annual cost burden associated 
with this collection of information is $0.

    Dated: August 19, 2019.
Samantha L. Deshommes,
Chief, Regulatory Coordination Division, Office of Policy and Strategy, 
U.S. Citizenship and Immigration Services, Department of Homeland 
[FR Doc. 2019-18116 Filed 8-21-19; 8:45 am]