[Federal Register Volume 84, Number 162 (Wednesday, August 21, 2019)]
[Notices]
[Pages 43644-43645]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-18037]


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TENNESSEE VALLEY AUTHORITY


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Tennessee Valley Authority.

ACTION: 60-Day notice of submission of information collection approval 
and request for comments.

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SUMMARY: Pursuant to the Paperwork Reduction Act of 1995, the Tennessee 
Valley Authority (TVA) will be requesting from the Office of Management 
and Budget (OMB) reinstatement, without change, of TVA's Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery. This generic clearance will fast-track the process for TVA to 
seek feedback from the public, through surveys and similar feedback 
instruments, regarding TVA services and programs.

DATES: Comments should be sent to the Senior Privacy Program Manager no 
later than October 21, 2019.

ADDRESSES: Comments should be directed to the Senior Privacy Program 
Manager: Christopher A. Marsalis, Tennessee Valley Authority, 400 W 
Summit Hill Dr. (WT 5D), Knoxville, Tennessee 37902-1401; telephone 
(865) 632-2467 (this is not a toll-free number), or by email at 
[email protected].

SUPPLEMENTARY INFORMATION: 
    Type of Request: Reinstatement, without change, of a previously 
approved information collection for which approval has expired.
    Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    OMB Approval Number: 3316-0114.
    Abstract: Reinstatement of this information collection will enable 
TVA to obtain qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but not statistical surveys that yield quantitative results 
that can be generalized to the population of study. This feedback will 
provide TVA with insights into customer or stakeholder perceptions, 
experiences, and expectations; help TVA quickly identify actual or 
potential problems with how the agency provides services to the public; 
or focus attention on areas where communication, training, or changes 
in operations might improve TVA's delivery of its products or services. 
These collections will allow for ongoing, collaborative and actionable 
communications between TVA and its customers and stakeholders. It will 
also allow feedback to contribute directly to the improvement of 
program management.
    TVA will solicit feedback in areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. TVA 
will use the responses to plan and inform its efforts to improve or 
maintain the quality of service and programs offered to the public. If 
this information is not collected, TVA will not have access to vital 
feedback from customers and stakeholders about the agency's services 
and programs.
    TVA will only submit an information collection for approval under 
this generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or who may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary, and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, TVA will indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information, 
and the collections will not be designed or expected to yield 
statistically reliable results or used as though the results are 
generalizable to the population of study.
    Feedback collected under this generic clearance provides useful 
information, but will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Type of Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Governments.
    Small Businesses or Organizations Affected: Yes.
    Estimated Number of Annual Responses: 10,000.

[[Page 43645]]

    Estimated Annual Frequency per Response: Once per information 
collection request.
    Estimated Average Burden Hours per Response: 15 minutes.
    Estimated Total Annual Burden Hours: 2,500 hours.

Request for Comments

    TVA will make comments submitted in response to this notice, 
including names and addresses where provided, a matter of public 
record. TVA will summarize the comments and include them in the request 
for OMB approval. We are requesting comments on all aspects of this 
generic clearance request, including: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information will 
have practical utility; (b) the accuracy of the agency's estimate of 
the burden of the proposed collection of information; (c) ways to 
enhance the quality, utility, and clarity of the information to be 
collected; and (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology.

    Burden means the total time, effort, or financial resources 
expended by persons to generate, maintain, retain, disclose or 
provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, 
to search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.

Andrea S. Brackett,
Director, TVA Cybersecurity.
[FR Doc. 2019-18037 Filed 8-20-19; 8:45 am]
 BILLING CODE 8120-08-P