[Federal Register Volume 84, Number 161 (Tuesday, August 20, 2019)]
[Notices]
[Pages 43250-43251]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-17936]
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SECURITIES AND EXCHANGE COMMISSION
Submission for OMB Review; Comment Request
Upon Written Request Copies Available From: Securities and Exchange
Commission, Office of FOIA Services, 100 F Street NE, Washington, DC
20549-2736
Ombudsman Matter Management System, SEC File No. 270-797, OMB
Control No. 3235-0748
Notice is hereby given that, pursuant to the Paperwork Reduction
Act of 1995 (44 U.S.C. 3501 et seq.), the Securities and Exchange
Commission (``Commission'' or ``SEC'') has submitted this renewal
request for the collection of information to the Office of Management
and Budget for approval.
In 2016, at the time of the original request for the collection of
information, members of the public who contacted the Ombudsman for
assistance did so by traditional mail, electronic mail, telephone, and
facsimile. To make it easier for retail investors and others to contact
the Ombudsman electronically, the Commission developed the Ombudsman
Matter Management System (``OMMS''), a new, electronic data collection
system for the receipt, collection, and analysis of inquiries,
complaints, and recommendations from retail investors directed to the
SEC Ombudsman and the Office of the Investor Advocate. The Commission
invites comment on OMMS.
OMMS was launched for internal use by SEC staff in 2017. Through
OMMS, members of the public may request assistance from the Ombudsman
and staff using a web-based form (the ``OMMS Form'') tailored to gather
information about matters within the scope of the Ombudsman's function
and streamline the inquiry and response process. The OMMS Form, which
was made available to the public for use in September 2017, facilitates
communication with the Ombudsman via an electronic series of basic
questions with user-friendly and mobile-friendly response features such
as radio buttons, drop-down menu responses, pop-up explanation bubbles,
web page links, fillable narrative text fields, and document upload
options. In addition, the OMMS Form incorporates functionality that,
depending upon certain responses, pre-populates specific fields, and
prompts the user to provide additional information. By eliciting
specific information from the user, the OMMS Form facilitates
communication between the user and the Ombudsman, reduces response and
resolution times, and maximizes Ombudsman staff resources available for
recording, processing, and responding to matters. The requested
information collection is voluntary and does not change the contact
methods currently available.
The OMMS Form is publicly available through the Commission's
website, https://www.sec.gov.
The Commission estimates that the total reporting burden for using
the OMMS Form will be 400 hours. The calculation of this estimate
depends on how many members of the public use the form each year and
the estimated time it takes to complete the form: 800 respondents x 30
minutes = 400 burden hours. The estimates of average burden hours are
made solely for the purposes of the Paperwork Reduction Act and are not
derived from a comprehensive or even representative survey or study of
the cost of Commission rules and forms.
The total estimated one-time cost to the federal government of
creating OMMS and the OMMS Form was $400,000. During the three-year
period covered by our prior Paperwork Reduction Act submission in 2016,
the startup costs were fully expensed and are therefore not included in
the cost calculation for this renewal.
An agency may not conduct or sponsor a collection of information
unless it displays a currently valid control number. No person shall be
subject to any penalty for failing to comply with a collection of
information subject to the PRA that does not display a valid Office of
Management and Budget control number.
Written comments are invited on all aspects of this proposed
information collection renewal request, in particular: (a) Whether this
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information will
have practical utility; (b) the accuracy of the agency's estimate of
the burden imposed by the collection of information; (c) ways to
enhance the quality, utility, and clarity of the information collected;
and (d) ways to minimize the burden of the collection of information on
users, including through the use of automated collection techniques or
other forms of information technology.
Background documentation for this information collection may be
viewed at the following website, www.reginfo.gov. Comments should be
directed to: (i) Desk Officer for the Securities and Exchange
Commission, Office of Information and Regulatory Affairs, Office of
Management and Budget, Room 10102, New Executive Office Building,
Washington, DC 20503, or by sending an email to
[email protected]; and (ii) Charles Riddle, Acting Chief
Information Officer, Securities and Exchange Commission, c/o Candace
Kenner, 100 F Street NE, Washington, DC 20549; or send an email
[[Page 43251]]
to: [email protected]. Comments must be submitted within 30 days of
this notice.
Dated: August 15, 2019.
Jill M. Peterson,
Assistant Secretary.
[FR Doc. 2019-17936 Filed 8-19-19; 8:45 am]
BILLING CODE 8011-01-P