[Federal Register Volume 84, Number 142 (Wednesday, July 24, 2019)]
[Notices]
[Pages 35696-35697]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-15667]


-----------------------------------------------------------------------

NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES

National Endowment for the Humanities


Proposed Collection; 30-Day Comment Request; Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: National Endowment for the Humanities, National Foundation on 
the Arts and the Humanities.

ACTION: Notice; request for comments.

-----------------------------------------------------------------------

SUMMARY: Pursuant to the Paperwork Reduction Act of 1995, the National 
Endowment for the Humanities (NEH) has requested that the Office of 
Management and Budget (OMB) reinstate, without change, NEH's Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery. Copies of this Generic Information Collection Request (ICR), 
with applicable supporting documentation, may be obtained by visiting 
www.reginfo.gov.

DATES: Please submit comments by August 23, 2019.

ADDRESSES: Submit written comments to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, 725 17th Street 
NW, Washington, DC 20503, Attn: Desk Officer for the National Endowment 
for the Humanities; or by email to [email protected]; or by 
fax to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Michael McDonald, General Counsel, 
National Endowment for the Humanities: 400 Seventh Street SW, 
Washington, DC 20506, or [email protected].

SUPPLEMENTARY INFORMATION NEH first published notice of its intent to 
seek OMB approval for this ICR in the Federal Register of May 7, 2019 
(84 FR 19963) and allowed 60 days for public comment. The agency did 
not receive any public comments. The purpose of this notice is to allow 
an additional 30 days for public comment.

Overview of This Information Collection

    Type of Request: Reinstatement, without change, of a previously 
approved information collection for which approval has expired.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 3136-0140.
    Abstract: Reinstatement of this information collection will enable 
NEH to obtain qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but not statistical surveys that yield quantitative results 
that can be generalized to the population of study. This feedback will 
provide NEH with insights into customer or stakeholder perceptions, 
experiences, and expectations; help NEH quickly identify actual or 
potential problems with how the agency provides services to the public; 
or focus attention on areas where communication, training, or changes 
in operations might improve NEH's delivery of its products or services. 
These collections will allow for ongoing, collaborative and actionable 
communications between NEH and its customers and stakeholders. It will 
also allow feedback to contribute directly to the improvement of 
program management.
    NEH will solicit feedback in areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. NEH 
will use the responses to plan and inform its efforts to improve or 
maintain the quality of service and programs offered to the public. If 
this information is not collected, NEH will not have access to vital 
feedback from customers and stakeholders about the agency's services 
and programs.
    NEH will only submit an information collection for approval under 
this generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or who may have

[[Page 35697]]

experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary, and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, NEH will indicate the qualitative nature of the information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information, 
and the collections will not be designed or expected to yield 
statistically reliable results or used as though the results are 
generalizable to the population of study.
    Feedback collected under this generic clearance provides useful 
information, but will not yield data that can be generalize to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Governments.
    Estimated Number of Respondents: 10,000.
    Estimated Annual Frequency per Response: Once per information 
collection request.
    Estimated Average Time per Response: 15 minutes.
    Estimated Total Annual Burden Hours: 2,500 hours.

Request for Comments

    The public is invited to comment on all aspects of this ICR, 
including: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the proposed 
collection of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information on respondents, 
including through the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Burden means the total time, effort, or financial resources 
expended by persons to generate, maintain, retain, disclose or provide 
information to or for a Federal agency. This includes the time needed 
to review instructions; to develop, acquire, install and utilize 
technology and systems for the purpose of collecting, validating and 
verifying information, processing and maintaining information, and 
disclosing and providing information; to train personnel and to be able 
to respond to a collection of information, to search data sources, to 
complete and review the collection of information; and to transmit or 
otherwise disclose the information.

    Dated: July 15, 2019.
Carlos D[iacute]az-Rosillo,
Senior Deputy Chairman, National Endowment for the Humanities.
[FR Doc. 2019-15667 Filed 7-23-19; 8:45 am]
 BILLING CODE 7536-01-P