[Federal Register Volume 84, Number 119 (Thursday, June 20, 2019)]
[Notices]
[Page 28796]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-13045]
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DEPARTMENT OF EDUCATION
[Docket No. ED-2019-ICCD-0072]
Agency Information Collection Activities; Comment Request;
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys
and Focus Groups Master Plan
AGENCY: Federal Student Aid (FSA), Department of Education (ED).
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is
proposing a revision of an existing information collection.
DATES: Interested persons are invited to submit comments on or before
August 19, 2019.
ADDRESSES: To access and review all the documents related to the
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2019-ICCD-
0072. Comments submitted in response to this notice should be submitted
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal
mail, commercial delivery, or hand delivery. If the regulations.gov
site is not available to the public for any reason, ED will temporarily
accept comments at [email protected]. Please include the docket ID
number and the title of the information collection request when
requesting documents or submitting comments. Please note that comments
submitted by fax or email and those submitted after the comment period
will not be accepted. Written requests for information or comments
submitted by postal mail or delivery should be addressed to the
Director of the Information Collection Clearance Division, U.S.
Department of Education, 550 12th Street SW, PCP, Room 99086,
Washington, DC 20202-0023.
FOR FURTHER INFORMATION CONTACT: For specific questions related to
collection activities, please contact Beth Grebeldinger, 202-377-4018.
SUPPLEMENTARY INFORMATION: The Department of Education (ED), in
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C.
3506(c)(2)(A)), provides the general public and Federal agencies with
an opportunity to comment on proposed, revised, and continuing
collections of information. This helps the Department assess the impact
of its information collection requirements and minimize the public's
reporting burden. It also helps the public understand the Department's
information collection requirements and provide the requested data in
the desired format. ED is soliciting comments on the proposed
information collection request (ICR) that is described below. The
Department of Education is especially interested in public comment
addressing the following issues: (1) Is this collection necessary to
the proper functions of the Department; (2) will this information be
processed and used in a timely manner; (3) is the estimate of burden
accurate; (4) how might the Department enhance the quality, utility,
and clarity of the information to be collected; and (5) how might the
Department minimize the burden of this collection on the respondents,
including through the use of information technology. Please note that
written comments received in response to this notice will be considered
public records.
Title of Collection: Generic Clearance for Federal Student Aid
Customer Satisfaction Surveys and Focus Groups Master Plan.
OMB Control Number: 1845-0045.
Type of Review: A revision of an existing information collection.
Respondents/Affected Public: Individuals or Households.
Total Estimated Number of Annual Responses: 650,000.
Total Estimated Number of Annual Burden Hours: 50,000.
Abstract: The Higher Education Amendments of 1998 established
Federal Student Aid (FSA) as the first Performance-Based Organization
(PBO). One purpose of the PBO is to improve service to student and
other participants in the student financial assistance programs
authorized under title IV of the Higher Education Act of 1965, as
amended, including making those programs more understandable to
students and their parents. To do that, FSA has committed to ensuring
that all people receive service that matches or exceeds the best
service available in the private sector. The legislation's requires
establish an on-going need for FSA to be engaged in an interactive
process of collecting information and using it to improve program
services and processes. The use of customer surveys and focus groups
allows FSA to gather that information from the affected parties in a
timely manner so as to improve communications with our product users.
Dated: June 14, 2019.
Kate Mullan,
PRA Coordinator, Information Collection Clearance Program, Information
Management Branch, Office of the Chief Information Officer.
[FR Doc. 2019-13045 Filed 6-19-19; 8:45 am]
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