[Federal Register Volume 84, Number 114 (Thursday, June 13, 2019)]
[Notices]
[Pages 27670-27671]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-12515]


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SECURITIES AND EXCHANGE COMMISSION


Proposed Collection; Comment Request

Upon Written Request Copies Available From: Securities and Exchange 
Commission, Office of FOIA Services, 100 F Street NE, Washington, DC 
20549-2736

Ombudsman Matter Management System
    OMB Control No. 3235-0748, SEC File No. 270-797

    Notice is hereby given that, pursuant to the Paperwork Reduction 
Act of 1995 (44 U.S.C. 3501 et seq.), the Securities and Exchange 
Commission (``Commission'' or ``SEC'') is soliciting comments on the 
collection of

[[Page 27671]]

information summarized below. The Commission plans to submit this 
renewal request for the collection of information to the Office of 
Management and Budget for approval.
    In 2016, at the time of the original request for the collection of 
information, members of the public who contacted the Ombudsman for 
assistance did so by traditional mail, electronic mail, telephone, and 
facsimile. To make it easier for retail investors and others to contact 
the Ombudsman electronically, the Commission developed the Ombudsman 
Matter Management System (``OMMS''), a new, electronic data collection 
system for the receipt, collection and analysis of inquiries, 
complaints, and recommendations from retail investors directed to the 
SEC Ombudsman and the Office of the Investor Advocate. The Commission 
invites comment on OMMS.
    OMMS was launched for internal use by SEC staff in 2017. Through 
OMMS, members of the public may request assistance from the Ombudsman 
and staff using a web-based form (the ``OMMS Form'') tailored to gather 
information about matters within the scope of the Ombudsman's function 
and streamline the inquiry and response process. The OMMS Form, which 
was made available to the public for use in September 2017, facilitates 
communication with the Ombudsman via an electronic series of basic 
questions with user-friendly and mobile-friendly response features such 
as radio buttons, drop-down menu responses, pop-up explanation bubbles, 
web page links, fillable narrative text fields, and document upload 
options. In addition, the OMMS Form incorporates functionality that, 
depending upon certain responses, pre-populates specific fields, and 
prompts the user to provide additional information. By eliciting 
specific information from the user, the OMMS Form facilitates 
communication between the user and the Ombudsman, reduces response and 
resolution times, and maximizes Ombudsman staff resources available for 
recording, processing, and responding to matters. The requested 
information collection is voluntary and does not change the contact 
methods currently available.
    The OMMS Form is publicly available through the Commission's 
website, https://www.sec.gov.
    The Commission estimates that the total reporting burden for using 
the OMMS Form will be 275 hours. The calculation of this estimate 
depends on how many members of the public use the form each year and 
the estimated time it takes to complete the form: 550 respondents x 30 
minutes per submission = 275 burden hours. The estimates of average 
burden hours are made solely for the purposes of the Paperwork 
Reduction Act and are not derived from a comprehensive or even 
representative survey or study of the cost of Commission rules and 
forms.
    The total estimated one-time cost to the federal government of 
creating OMMS and the OMMS Form was $400,000. During the three-year 
period covered by our prior Paperwork Reduction Act submission in 2016, 
the startup costs were fully expensed and are therefore not included in 
the calculation for this renewal.
    An agency may not conduct or sponsor a collection of information 
unless it displays a currently valid control number. No person shall be 
subject to any penalty for failing to comply with a collection of 
information subject to the PRA that does not display a valid Office of 
Management and Budget control number.
    Written comments are invited on all aspects of this proposed 
information collection renewal request, in particular: (a) Whether this 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information will 
have practical utility; (b) the accuracy of the agency's estimate of 
the burden imposed by the collection of information; (c) ways to 
enhance the quality, utility, and clarity of the information collected; 
and (d) ways to minimize the burden of the collection of information on 
users, including through the use of automated collection techniques or 
other forms of information technology.
    Consideration will be given to comments and suggestions submitted 
in writing within 60 days of this publication. Please direct your 
written comments to Charles Riddle, Acting Chief Information Officer, 
Securities and Exchange Commission, c/o Candace Kenner, 100 F Street 
NE, Washington, DC 20549; or send an email to: [email protected].

    Dated: June 10, 2019.
Eduardo A. Aleman,
Deputy Secretary.
[FR Doc. 2019-12515 Filed 6-12-19; 8:45 am]
 BILLING CODE 8011-01-P