[Federal Register Volume 84, Number 114 (Thursday, June 13, 2019)]
[Notices]
[Pages 27670-27671]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-12515]
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SECURITIES AND EXCHANGE COMMISSION
Proposed Collection; Comment Request
Upon Written Request Copies Available From: Securities and Exchange
Commission, Office of FOIA Services, 100 F Street NE, Washington, DC
20549-2736
Ombudsman Matter Management System
OMB Control No. 3235-0748, SEC File No. 270-797
Notice is hereby given that, pursuant to the Paperwork Reduction
Act of 1995 (44 U.S.C. 3501 et seq.), the Securities and Exchange
Commission (``Commission'' or ``SEC'') is soliciting comments on the
collection of
[[Page 27671]]
information summarized below. The Commission plans to submit this
renewal request for the collection of information to the Office of
Management and Budget for approval.
In 2016, at the time of the original request for the collection of
information, members of the public who contacted the Ombudsman for
assistance did so by traditional mail, electronic mail, telephone, and
facsimile. To make it easier for retail investors and others to contact
the Ombudsman electronically, the Commission developed the Ombudsman
Matter Management System (``OMMS''), a new, electronic data collection
system for the receipt, collection and analysis of inquiries,
complaints, and recommendations from retail investors directed to the
SEC Ombudsman and the Office of the Investor Advocate. The Commission
invites comment on OMMS.
OMMS was launched for internal use by SEC staff in 2017. Through
OMMS, members of the public may request assistance from the Ombudsman
and staff using a web-based form (the ``OMMS Form'') tailored to gather
information about matters within the scope of the Ombudsman's function
and streamline the inquiry and response process. The OMMS Form, which
was made available to the public for use in September 2017, facilitates
communication with the Ombudsman via an electronic series of basic
questions with user-friendly and mobile-friendly response features such
as radio buttons, drop-down menu responses, pop-up explanation bubbles,
web page links, fillable narrative text fields, and document upload
options. In addition, the OMMS Form incorporates functionality that,
depending upon certain responses, pre-populates specific fields, and
prompts the user to provide additional information. By eliciting
specific information from the user, the OMMS Form facilitates
communication between the user and the Ombudsman, reduces response and
resolution times, and maximizes Ombudsman staff resources available for
recording, processing, and responding to matters. The requested
information collection is voluntary and does not change the contact
methods currently available.
The OMMS Form is publicly available through the Commission's
website, https://www.sec.gov.
The Commission estimates that the total reporting burden for using
the OMMS Form will be 275 hours. The calculation of this estimate
depends on how many members of the public use the form each year and
the estimated time it takes to complete the form: 550 respondents x 30
minutes per submission = 275 burden hours. The estimates of average
burden hours are made solely for the purposes of the Paperwork
Reduction Act and are not derived from a comprehensive or even
representative survey or study of the cost of Commission rules and
forms.
The total estimated one-time cost to the federal government of
creating OMMS and the OMMS Form was $400,000. During the three-year
period covered by our prior Paperwork Reduction Act submission in 2016,
the startup costs were fully expensed and are therefore not included in
the calculation for this renewal.
An agency may not conduct or sponsor a collection of information
unless it displays a currently valid control number. No person shall be
subject to any penalty for failing to comply with a collection of
information subject to the PRA that does not display a valid Office of
Management and Budget control number.
Written comments are invited on all aspects of this proposed
information collection renewal request, in particular: (a) Whether this
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information will
have practical utility; (b) the accuracy of the agency's estimate of
the burden imposed by the collection of information; (c) ways to
enhance the quality, utility, and clarity of the information collected;
and (d) ways to minimize the burden of the collection of information on
users, including through the use of automated collection techniques or
other forms of information technology.
Consideration will be given to comments and suggestions submitted
in writing within 60 days of this publication. Please direct your
written comments to Charles Riddle, Acting Chief Information Officer,
Securities and Exchange Commission, c/o Candace Kenner, 100 F Street
NE, Washington, DC 20549; or send an email to: [email protected].
Dated: June 10, 2019.
Eduardo A. Aleman,
Deputy Secretary.
[FR Doc. 2019-12515 Filed 6-12-19; 8:45 am]
BILLING CODE 8011-01-P