[Federal Register Volume 84, Number 103 (Wednesday, May 29, 2019)]
[Pages 24812-24813]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-11121]



U.S. Citizenship and Immigration Services

[OMB Control Number 1615-0126]

Agency Information Collection Activities; Extension, Without 
Change, of a Currently Approved Collection: Collection of Qualitative 
Feedback Through Focus Groups

AGENCY: U.S. Citizenship and Immigration Services, Department of 
Homeland Security.

ACTION: 60-Day notice.


SUMMARY: The Department of Homeland Security (DHS), U.S. Citizenship 
and Immigration (USCIS) invites the general public and other Federal 
agencies to comment upon this proposed extension of a currently 
approved collection of information. In accordance with the Paperwork 
Reduction Act (PRA) of 1995, the information collection notice is 
published in the Federal Register to obtain comments regarding the 
nature of the information collection, the categories of respondents, 
the estimated burden (i.e. the time, effort, and resources used by the 
respondents to respond), the estimated cost to the respondent, and the 
actual information collection instruments.

DATES: Comments are encouraged and will be accepted for 60 days until 
July 29, 2019.

ADDRESSES: All submissions received must include the OMB Control Number 
1615-0126 in the body of the letter, the agency name and Docket ID 
USCIS-2012-0004. To avoid duplicate submissions, please use only one of 
the following methods to submit comments:
    (1) Online. Submit comments via the Federal eRulemaking Portal 
website at http://www.regulations.gov under e-Docket ID number USCIS-
    (2) Mail. Submit written comments to DHS, USCIS, Office of Policy 
and Strategy, Chief, Regulatory Coordination Division, 20 Massachusetts 
Avenue NW, Washington, DC 20529-2140.

[[Page 24813]]

Regulatory Coordination Division, Samantha Deshommes, Chief, 20 
Massachusetts Avenue NW, Washington, DC 20529-2140, telephone number 
202-272-8377 (This is not a toll-free number. Comments are not accepted 
via telephone message). Please note contact information provided here 
is solely for questions regarding this notice. It is not for individual 
case status inquiries. Applicants seeking information about the status 
of their individual cases can check Case Status Online, available at 
the USCIS website at http://www.uscis.gov, or call the USCIS National 
Customer Service Center at 800-375-5283 (TTY 800-767-1833).



    You may access the document that explains the use of this generic 
clearance to obtain approvals of qualitative feedback through focus 
groups by visiting the Federal eRulemaking Portal site at: http://www.regulations.gov and enter USCIS-2012-0004 in the search box. 
Regardless of the method used for submitting comments or material, all 
submissions will be posted, without change, to the Federal eRulemaking 
Portal at http://www.regulations.gov, and will include any personal 
information you provide. Therefore, submitting this information makes 
it public. You may wish to consider limiting the amount of personal 
information that you provide in any voluntary submission you make to 
DHS. DHS may withhold information provided in comments from public 
viewing that it determines may impact the privacy of an individual or 
is offensive. For additional information, please read the Privacy Act 
notice that is available via the link in the footer of http://www.regulations.gov.
    Written comments and suggestions from the public and affected 
agencies should address one or more of the following four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Information Collection

    (1) Type of Information Collection: Extension, Without Change, of a 
Currently Approved Collection.
    (2) Title of the Form/Collection: Collection of Qualitative 
Feedback through Focus Groups.
    (3) Agency form number, if any, and the applicable component of the 
DHS sponsoring the collection: Form G-1542; USCIS.
    (4) Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary: Individuals or households; Business 
or other for-profit. Executive Order 12862 directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
Department of Homeland Security/U.S. Citizenship and Immigration 
Services seeks to obtain OMB approval of a generic clearance to collect 
qualitative feedback on our service delivery. By qualitative feedback 
we mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
collection of information is necessary to enable the Agency to garner 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with our commitment to improving service delivery. The 
information collected from our customers and stakeholders will help 
ensure that users have an effective, efficient, and satisfying 
experience with the Agency's programs. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    (5) An estimate of the total number of respondents and the amount 
of time estimated for an average respondent to respond: The estimated 
total number of respondents for the information collection G-1542 is 
3,000 and the estimated hour burden per response is 1.5 hours.
    (6) An estimate of the total public burden (in hours) associated 
with the collection: The total estimated annual hour burden associated 
with this collection is 4,500 hours.
    (7) An estimate of the total public burden (in cost) associated 
with the collection: The estimated total annual cost burden associated 
with this collection of information is $0.

    Dated: May 22, 2019.
Samantha L. Deshommes,
Chief, Regulatory Coordination Division, Office of Policy and Strategy, 
U.S. Citizenship and Immigration Services, Department of Homeland 
[FR Doc. 2019-11121 Filed 5-28-19; 8:45 am]