[Federal Register Volume 84, Number 98 (Tuesday, May 21, 2019)]
[Notices]
[Pages 23044-23045]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-10560]


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DEPARTMENT OF ENERGY

U.S. Energy Information Administration


Agency Information Collection Proposed New Survey OR Extension

AGENCY: U.S. Energy Information Administration (EIA), Department of 
Energy (DOE).

ACTION: Notice and request for comments.

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SUMMARY: EIA is requesting a three-year extension, without changes, of 
the Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery. This generic clearance enables EIA to collect 
customer and stakeholder feedback from the public on service delivery 
in an efficient and timely manner to ensure that EIA's programs 
effectively meet our customers' needs and to collect feedback on 
improving service delivery to the public.

DATES: EIA must receive all comments on this proposed information 
collection no later than July 22, 2019. If you anticipate any 
difficulties in submitting your comments by the deadline, contact the 
person listed in the ADDRESSES section of this notice as soon as 
possible.

ADDRESSES: Mail comments to Jacob Bournazian, U.S. Energy Information 
Administration, 1000 Independence Avenue SW, EI-21, Washington, DC 
20585.
    Submit comments electronically to [email protected].

FOR FURTHER INFORMATION CONTACT: If you need additional information, 
send your request to Jacob Bournazian, U.S. Energy Information 
Administration, telephone: (202) 586-5562, email at 
[email protected].

SUPPLEMENTARY INFORMATION: This information collection request 
contains:
    (1) OMB No. 1905-0210;
    (2) Information Collection Request Title: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery;
    (3) Type of Request: Renewal;
    (4) Purpose: The solicitation of feedback on Agency Service 
Delivery includes topics such as: Timeliness of publishing, 
understanding of questions and terminology used in EIA products, 
perceptions on data confidentiality and security, appropriateness and 
relevancy of information published, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses are assessed to plan and inform efforts to improve 
or maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the agency's services will be unavailable. The agency 
will only submit an information collection for approval under this 
generic clearance if it meets the following conditions: It is 
voluntary; it has a low burden for respondents; is low-cost for both 
the respondents and the Federal Government; is noncontroversial and 
does not raise issues of concern to other Federal agencies; is targeted 
to the solicitation of opinions from respondents who have experience 
with the program or may have experience with the program in the near 
future; Personally Identifiable Information (PII) may be collected, if 
the need arises, PII is collected only to the extent necessary to 
initially contact respondents and is not retained. The information 
gathered is intended only to be used internally for general service 
improvement, the design, modification, and evaluation of survey 
instruments, modes of data collection, and program management purposes.
    Advances in technology and service delivery systems in the private 
sector, have increased the public's expectations of the Government's 
customer service promise. The agency must also address the need to 
improve its services, not only to individuals, but also to private and 
Governmental entities to which the agency directly provides significant 
services to keep pace with the public's expectations of the Government. 
Government managers must identify and learn from what is working in the 
private sector and apply these best practices to deliver services 
better, faster, and at lower cost. Such best practices include 
increasingly popular lower-cost, self-service options accessed by the 
internet or mobile phone and improved processes that deliver services 
faster and more responsively, reducing the overall need for customer 
inquiries and complaints. The Federal Government has a responsibility 
to streamline and make more efficient its

[[Page 23045]]

service delivery to better serve the public.
    (5) Annual Estimated Number of Respondents: 80,600.
    (6) Annual Estimated Number of Total Responses: 80,600.
    (7) Annual Estimated Number of Burden Hours: 8,446.
    (8) Annual Estimated Reporting and Recordkeeping Cost Burden: 
$625,173.00.
    Comments are invited on whether or not: (a) The proposed collection 
of information is necessary for the proper performance of agency 
functions, including whether the information will have a practical 
utility; (b) EIA's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used, is accurate; (c) EIA can improve the quality, utility, and 
clarity of the information it will collect; and (d) EIA can minimize 
the burden of the collection of information on respondents, such as 
automated collection techniques or other forms of information 
technology.

    Statutory Authority:  E.O. 12862, Setting Customer Service 
Standards, E.O. 13571, Streamlining Service Delivery and Improving 
Customer Service.

    Signed in Washington, DC, on May 16, 2019.
Nanda Srinivasan,
Director, Office of Survey Development and Statistical Integration, 
U.S. Energy Information Administration.
[FR Doc. 2019-10560 Filed 5-20-19; 8:45 am]
 BILLING CODE 6450-01-P