[Federal Register Volume 84, Number 98 (Tuesday, May 21, 2019)]
[Notices]
[Pages 23044-23045]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-10560]
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DEPARTMENT OF ENERGY
U.S. Energy Information Administration
Agency Information Collection Proposed New Survey OR Extension
AGENCY: U.S. Energy Information Administration (EIA), Department of
Energy (DOE).
ACTION: Notice and request for comments.
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SUMMARY: EIA is requesting a three-year extension, without changes, of
the Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery. This generic clearance enables EIA to collect
customer and stakeholder feedback from the public on service delivery
in an efficient and timely manner to ensure that EIA's programs
effectively meet our customers' needs and to collect feedback on
improving service delivery to the public.
DATES: EIA must receive all comments on this proposed information
collection no later than July 22, 2019. If you anticipate any
difficulties in submitting your comments by the deadline, contact the
person listed in the ADDRESSES section of this notice as soon as
possible.
ADDRESSES: Mail comments to Jacob Bournazian, U.S. Energy Information
Administration, 1000 Independence Avenue SW, EI-21, Washington, DC
20585.
Submit comments electronically to [email protected].
FOR FURTHER INFORMATION CONTACT: If you need additional information,
send your request to Jacob Bournazian, U.S. Energy Information
Administration, telephone: (202) 586-5562, email at
[email protected].
SUPPLEMENTARY INFORMATION: This information collection request
contains:
(1) OMB No. 1905-0210;
(2) Information Collection Request Title: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery;
(3) Type of Request: Renewal;
(4) Purpose: The solicitation of feedback on Agency Service
Delivery includes topics such as: Timeliness of publishing,
understanding of questions and terminology used in EIA products,
perceptions on data confidentiality and security, appropriateness and
relevancy of information published, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues with service
delivery. Responses are assessed to plan and inform efforts to improve
or maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the agency's services will be unavailable. The agency
will only submit an information collection for approval under this
generic clearance if it meets the following conditions: It is
voluntary; it has a low burden for respondents; is low-cost for both
the respondents and the Federal Government; is noncontroversial and
does not raise issues of concern to other Federal agencies; is targeted
to the solicitation of opinions from respondents who have experience
with the program or may have experience with the program in the near
future; Personally Identifiable Information (PII) may be collected, if
the need arises, PII is collected only to the extent necessary to
initially contact respondents and is not retained. The information
gathered is intended only to be used internally for general service
improvement, the design, modification, and evaluation of survey
instruments, modes of data collection, and program management purposes.
Advances in technology and service delivery systems in the private
sector, have increased the public's expectations of the Government's
customer service promise. The agency must also address the need to
improve its services, not only to individuals, but also to private and
Governmental entities to which the agency directly provides significant
services to keep pace with the public's expectations of the Government.
Government managers must identify and learn from what is working in the
private sector and apply these best practices to deliver services
better, faster, and at lower cost. Such best practices include
increasingly popular lower-cost, self-service options accessed by the
internet or mobile phone and improved processes that deliver services
faster and more responsively, reducing the overall need for customer
inquiries and complaints. The Federal Government has a responsibility
to streamline and make more efficient its
[[Page 23045]]
service delivery to better serve the public.
(5) Annual Estimated Number of Respondents: 80,600.
(6) Annual Estimated Number of Total Responses: 80,600.
(7) Annual Estimated Number of Burden Hours: 8,446.
(8) Annual Estimated Reporting and Recordkeeping Cost Burden:
$625,173.00.
Comments are invited on whether or not: (a) The proposed collection
of information is necessary for the proper performance of agency
functions, including whether the information will have a practical
utility; (b) EIA's estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions
used, is accurate; (c) EIA can improve the quality, utility, and
clarity of the information it will collect; and (d) EIA can minimize
the burden of the collection of information on respondents, such as
automated collection techniques or other forms of information
technology.
Statutory Authority: E.O. 12862, Setting Customer Service
Standards, E.O. 13571, Streamlining Service Delivery and Improving
Customer Service.
Signed in Washington, DC, on May 16, 2019.
Nanda Srinivasan,
Director, Office of Survey Development and Statistical Integration,
U.S. Energy Information Administration.
[FR Doc. 2019-10560 Filed 5-20-19; 8:45 am]
BILLING CODE 6450-01-P