[Federal Register Volume 84, Number 84 (Wednesday, May 1, 2019)]
[Notices]
[Pages 18564-18565]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-08773]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Immigration and Customs Enforcement

[OMB Control Number 1653-0050]


Agency Information Collection Activities; Extension of a 
Currently Approved Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Immigration and Customs Enforcement, Department of 
Homeland Security.

ACTION: 60-Day notice.

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SUMMARY: In accordance with the Paperwork Reductions Act (PRA) of 1995 
the Department of Homeland Security (DHS), U.S. Immigration and Customs 
Enforcement (ICE) will submit the following Information Collection 
Request (ICR) to the Office of Management and Budget (OMB) for review 
and clearance.

DATES: Comments are encouraged and will be accepted until July 1, 2019.

ADDRESSES: All submissions received must include the OMB Control Number 
1653-0050 in the body of the letter, the agency name and Docket ID 
ICEB-2019-0003. All comments received will be posted without change to 
http://www.regulations.gov, including any personal information 
provided. To avoid duplicate submissions, please use only one of the 
following methods to submit comments:
    (1) Online. Submit comments via the Federal eRulemaking Portal 
website at http://www.regulations.gov under e-Docket ID number ICEB-
2019-0003;
    (2) Mail: Submit written comments to DHS, ICE, Office of the Chief 
Information Officer (OCIO), PRA Clearance, Washington, DC 20536-5800.

SUPPLEMENTARY INFORMATION:

Comments

    Written comments and suggestions from the public and affected 
agencies concerning the proposed collection of information should 
address one or more of the following four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agencies estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Information Collection

    (1) Type of Information Collection: Extension of a Currently 
Approved Collection.
    (2) Title of the Form/Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    (3) Agency form number, if any, and the applicable component of the 
Department of Homeland Security sponsoring the collection: U.S. 
Immigration and Customs Enforcement.
    (4) Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary: Individuals or Households; Farms; 
Business or other for-profit; Not-for-profit institutions; State, local 
or Tribal governments; The information collection garners qualitative 
customer and stakeholder feedback in an efficient and timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback provides insights into customer or 
stakeholder perceptions, experiences and expectations, provides an 
early warning of issues with service, or focuses attention on areas 
where communication, training or changes in

[[Page 18565]]

operations might improve delivery of products or services. These 
collections allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It also allows feedback to contribute directly to the improvement of 
program management. Feedback collected under this generic clearance 
provides useful information, but it will not yield data that can be 
generalized to the overall population. This type of generic clearance 
for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
The target population to which generalizations will be made, the 
sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential nonresponse bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    (5) An estimate of the total number of respondents and the amount 
of time estimated for an average respondent to respond: 139,587 
responses at 5 minutes (0.0833 hours) per response.
    (6) An estimate of the total public burden (in hours) associated 
with the collection: 11,586 annual burden hours.

    Dated: April 25, 2019.
Scott Elmore,
PRA Clearance Officer, Office of the Chief Information Officer, U.S. 
Immigration and Customs Enforcement, Department of Homeland Security.
[FR Doc. 2019-08773 Filed 4-30-19; 8:45 am]
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