[Federal Register Volume 84, Number 79 (Wednesday, April 24, 2019)]
[Notices]
[Pages 17163-17164]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-08235]


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FEDERAL MEDIATION AND CONCILIATION SERVICE


Submission for OMB Review; 30-Day Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Federal Mediation and Conciliation Service.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Federal Mediation and Conciliation Service (FMCS) has submitted to the 
Office of Management and Budget (OMB) a request for review and approval 
of a Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery (Generic Clearance).

DATES: Written comments must be received on or before May 24, 2019.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, should be directed to the: Office 
of Management and Budget, Office of Regulatory Affairs, 
[email protected] or by fax to 202-395-6974, Attention: Desk 
Officer for FMCS.

[[Page 17164]]


FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Jeannette Walters-Marquez, 202-
606-5488, [email protected].

SUPPLEMENTARY INFORMATION: This proposed information collection was 
previously published in the Federal Register on February 13, 2019 (Vol. 
84, No. 30) and allowed 60 days for public comment. No public comments 
were received. The purpose of this notice is to allow an additional 30 
days for public comment. The Federal Mediation and Conciliation Service 
may not conduct or sponsor, and the respondent is not required to 
respond to, an information collection that has been extended, revised 
or implemented on or after October 1, 1995, unless it displays a 
current valid OMB control number.
    In compliance with Section 3507(a)(1)(D) of the Paperwork Reduction 
Act of 1995, the FMCS has submitted to OMB a request for review and 
approval of the information collection below.
    Proposed Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    Need and Use of Information Collection: The information collection 
activity will garner qualitative customer and stakeholder feedback in 
an efficient manner, in accordance with the Administration's commitment 
to improving service delivery. By qualitative feedback we mean 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 1,167.
    Current Action: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Below we provide projected average annual estimates:
    Estimated Number of Annual Respondents: 7,000.
    Expected Annual Number of Activities: 1.
    Number of Respondents per Activity: 1.
    Annual Responses: 7,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 10.
    Average Expected Annual Burden hours: 1,167 (7,000 responses x 10/
60 minutes).

    Dated: April 18, 2019.
Jeannette Walters-Marquez,
Deputy General Counsel, Federal Mediation and Conciliation Service.
[FR Doc. 2019-08235 Filed 4-23-19; 8:45 am]
 BILLING CODE 6732-01-P