[Federal Register Volume 84, Number 58 (Tuesday, March 26, 2019)]
[Notices]
[Pages 11288-11289]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-05694]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2019-0014]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is proposing to 
renew and reinstate the Office of Management and Budget (OMB) approval 
for an existing information collection titled, ``Generic Information 
Collection Plan for the Collection of Qualitative Feedback on the 
Service Delivery of the Bureau of Consumer Financial Protection.''

DATES: Written comments are encouraged and must be received on or 
before April 25, 2019 to be assured of consideration.

ADDRESSES: Comments in response to this notice are to be directed 
towards OMB and to the attention of the OMB Desk Officer for the Bureau 
of Consumer Financial Protection. You may submit comments, identified 
by the title of the information collection, OMB Control Number (see 
below), and docket number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Email: [email protected].
     Fax: (202) 395-5806.
     Mail: Office of Management and Budget, New Executive 
Office Building, Room 10235, Washington, DC 20503.
    In general, all comments received will become public records, 
including any personal information provided. Sensitive personal 
information, such as account numbers or Social Security numbers, should 
not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link becomes active on the day following publication of this 
notice). Select ``Information Collection Review,'' under ``Currently 
under review, use the dropdown menu ``Select Agency'' and select 
``Consumer Financial Protection Bureau'' (recent submissions to OMB 
will be at the top of the list). The same documentation is also 
available at http://www.regulations.gov. Requests for additional 
information should be directed to Darrin King at (202) 435-9575, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Generic Information Collection Plan for the 
Collection of Qualitative Feedback on the Service Delivery of the 
Bureau of Consumer Financial Protection.
    OMB Control Number: 3170-0024.

[[Page 11289]]

    Type of Review: Reinstatement without change of a previously 
approved collection of information.
    Affected Public: Individuals; Private sector; and State, Local, or 
Tribal governments.
    Estimated Number of Annual Respondents: 27,000.
    Estimated Total Annual Burden Hours: 3,000.
    Abstract: This generic information collection plan provides for the 
collection of qualitative feedback from consumers, financial 
institutions, and stakeholders on a wide range of services the Bureau 
provides in an efficient, timely manner, in accordance with the 
Bureau's commitment to improving service delivery. By qualitative 
feedback, the Bureau means information that provides useful insights 
on, for example, comprehension, usability, perceptions, and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. The Bureau expects this 
feedback to include insights into consumer, financial institution, or 
stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between the Bureau and 
consumers, financial institutions, and stakeholders. It will also allow 
feedback to contribute directly to the improvement of program 
management. The Bureau is proposing new collections of information 
pursuant to this request.
    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on October 1, 2018, 83 FR 49368, Docket Number: CFPB-2018-0032. 
Comments were solicited and continue to be invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be reviewed by OMB as part of its review of this request. 
All comments will become a matter of public record.

    Dated: March 20, 2019.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2019-05694 Filed 3-25-19; 8:45 am]
 BILLING CODE 4810-AM-P