[Federal Register Volume 84, Number 56 (Friday, March 22, 2019)]
[Notices]
[Pages 10896-10897]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-05488]


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DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Collection; Comment Request for Voluntary Customer 
Surveys To Implement E.O. 12862 on Behalf of All IRS Operations

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The Internal Revenue Service (IRS), as part of its continuing 
effort to reduce paperwork and respondent

[[Page 10897]]

burden, invites the general public and other Federal agencies to take 
this opportunity to comment on information collections, as required by 
the Paperwork Reduction Act of 1995. The IRS is soliciting comments 
concerning Voluntary Customer Surveys To Implement E.O. 12862 on Behalf 
of All IRS Operations.

DATES: Written comments should be received on or before May 21, 2019 to 
be assured of consideration.

ADDRESSES: Direct all written comments to Laurie Brimmer, Internal 
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC 
20224.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of this notice should be directed to Martha R. Brinson, at 
(202)317-5753, or at Internal Revenue Service, Room 6526, 1111 
Constitution Avenue NW, Washington, DC 20224, or through the internet 
at [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Voluntary Customer Surveys To Implement E.O. 12862 on Behalf 
of All IRS Operations.
    OMB Number: 1545-1432.
    Abstract: This form is a generic clearance for an undefined number 
of customer satisfaction and opinion surveys and focus group interviews 
to be conducted over the next three years. Surveys and focus groups 
conducted under the generic clearance are used by the Internal Revenue 
Service to determine levels of customer satisfaction, as well as 
determining issues that contribute to customer burden. This information 
will be used to make quality improvements to products and services.
    Current Actions: We will be conducting different customer 
satisfaction and opinion surveys and focus group interviews during the 
next three years than in the past. At the present time, it is not 
determined what these surveys and focus groups will be.
    Type of Review: Extension of a currently approved collection.
    Affected Public: Individuals or households, business or other for-
profit organizations, not-for-profit institutions, farms and Federal, 
state, local or tribal governments.
    Estimated Number of Respondents: 100,000.
    Estimated Time per Respondent: 24 mins.
    Estimated Total Annual Burden Hours: 40,000.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments will be of public record. Comments are invited on: (a) Whether 
the collection of information is necessary for the proper performance 
of the functions of the agency, including whether the information has 
practical utility; (b) the accuracy of the agency's estimate of the 
burden of the collection of information; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; (d) 
ways to minimize the burden of the collection of information on or 
other forms of information technology; and (e) estimates of capital or 
start-up costs and costs of operation, maintenance, and purchase of 
services to provide information.

    Approved: March 18, 2019.
Laurie Brimmer,
Senior Tax Analyst.
[FR Doc. 2019-05488 Filed 3-21-19; 8:45 am]
 BILLING CODE 4830-01-P