[Federal Register Volume 84, Number 47 (Monday, March 11, 2019)]
[Notices]
[Pages 8737-8738]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-04294]


-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-Day notice.

-----------------------------------------------------------------------

SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0058, 
abstracted below to OMB for review and approval of an extension of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. The information collection activity provides a means 
to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with TSA's commitment to 
improving service delivery.

DATES: Send your comments by April 10, 2019. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected].

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer, 
Information Technology (IT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice, 
with a 60-day comment period soliciting comments, of the following 
collection of information on September 28, 2018 (83 FR 49119).

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information

[[Page 8738]]

collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Consistent with the requirements of Executive Order (E.O.) 13771, 
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777, 
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments 
on the extent to which this request for information could be modified 
to reduce the burden on respondents.

Information Collection Requirement

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: Extension.
    OMB Control Number: 1652-0058.
    Form(s): NA.
    Affected Public: Individuals, Households, Businesses, 
Organizations, and State, Local or Tribal Governments.
    Abstract: The information collection activity provides a means to 
gather qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery.
    From TSA's perspective, qualitative feedback from customers and 
stakeholders is information that provides useful insights on their 
perceptions, experiences, opinions, and expectations regarding TSA 
products or services, provides TSA with an early warning of issues with 
service, and focuses attention on areas where changes regarding 
communication, training, or operations might improve delivery of 
products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between TSA and its 
customers and stakeholders. They will also allow feedback to contribute 
directly to the improvement of program management. The solicitation of 
feedback will target areas such as: timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. Responses will be assessed 
to plan and inform efforts to improve or maintain the quality of 
service offered by TSA. If this information is not collected, vital 
feedback from customers and stakeholders on TSA's services will be 
unavailable.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature. Information gathered is intended to be 
used solely within TSA general service improvement and program 
management purposes and is not intended for release outside of TSA (if 
released, TSA will indicate the qualitative nature of the information). 
Feedback collected under this generic clearance provides useful 
qualitative information, but it does not yield data that can be 
generalized to the overall population. Qualitative information is not 
designed or expected to yield statistically reliable or actionable 
results; it will not be used for quantitative information collections. 
Depending on the degree of influence the results are likely to have, 
there may be future information collection submissions for other 
generic mechanisms that are designed to yield quantitative results.
    Below we provide TSA's projected average estimates for the next 
three years:
    Number of Respondents: 94,500.
    Estimated Annual Burden Hours: An estimated 13,383 hours annually.

    Dated: March 5, 2019.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Information Technology.
[FR Doc. 2019-04294 Filed 3-8-19; 8:45 am]
 BILLING CODE 9110-05-P