[Federal Register Volume 84, Number 42 (Monday, March 4, 2019)]
[Notices]
[Pages 7348-7349]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2019-03814]
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DEPARTMENT OF EDUCATION
[Docket No.: ED-2018-ICCD-0128]
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Comment
Request; Federal Student Aid (FSA) Feedback System
AGENCY: Federal Student Aid (FSA), Department of Education (ED).
ACTION: Notice.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is
proposing an extension of an existing information collection.
DATES: Interested persons are invited to submit comments on or before
April 3, 2019.
ADDRESSES: To access and review all the documents related to the
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2018-ICCD-
0128. Comments submitted in response to this notice should be submitted
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal
mail, commercial delivery, or hand delivery. If the regulations.gov
site is not available to the public for any reason, ED will temporarily
accept comments at [email protected]. Please include the docket ID
number and the title of the information collection request when
requesting documents or submitting comments. Please note that comments
submitted by fax or email and those submitted after the comment period
will not be accepted. Written requests for information or comments
submitted by postal mail or delivery should be addressed to the
Director of the Information Collection Clearance Division, U.S.
Department of Education, 550 12th Street SW, PCP, Room 9086,
Washington, DC 20202-0023.
FOR FURTHER INFORMATION CONTACT: For specific questions related to
collection activities, please contact Beth Grebeldinger, 202-377-4018.
SUPPLEMENTARY INFORMATION: The Department of Education (ED), in
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C.
3506(c)(2)(A)), provides the general public and Federal agencies with
an opportunity to comment on proposed, revised, and continuing
collections of information. This helps the Department assess the impact
of its information collection requirements and minimize the public's
reporting burden. It also helps the public understand the
[[Page 7349]]
Department's information collection requirements and provide the
requested data in the desired format. ED is soliciting comments on the
proposed information collection request (ICR) that is described below.
The Department of Education is especially interested in public comment
addressing the following issues: (1) Is this collection necessary to
the proper functions of the Department; (2) will this information be
processed and used in a timely manner; (3) is the estimate of burden
accurate; (4) how might the Department enhance the quality, utility,
and clarity of the information to be collected; and (5) how might the
Department minimize the burden of this collection on the respondents,
including through the use of information technology. Please note that
written comments received in response to this notice will be considered
public records.
Title of Collection: Federal Student Aid (FSA) Feedback System.
OMB Control Number: 1845-0141.
Type of Review: An extension of an existing information collection.
Respondents/Affected Public: Individuals or Households.
Total Estimated Number of Annual Responses: 43,200.
Total Estimated Number of Annual Burden Hours: 7,344.
Abstract: This is a request for extension of the current
information collection of the FSA Feedback System, OMB Control 1845-
0141. On March 10, 2015, the White House issued a Student Aid Bill of
Rights. Among the objectives identified was the creation of a
centralized complaint system that is now resident and supported via the
Federal Student Aid/Customer Engagement Management System. The purpose
of the Customer Engagement Management System (CEMS) is to meet the
objective: ``Create a Responsive Student Feedback System: The Secretary
of Education will create a new website by July 1, 2016, to give
students and borrowers a simple and straightforward way to file
complaints and provide feedback about federal student loan lenders,
servicers, collections agencies, and institutions of higher education.
Students and borrowers will be able to ensure that their complaints
will be directed to the right party for timely resolution, and the
Department of Education will be able to more quickly respond to issues
and strengthen its efforts to protect the integrity of the student
financial aid programs.''
Dated: February 27, 2019.
Kate Mullan,
PRA Coordinator, Information Collection Clearance Program, Information
Management Branch, Office of the Chief Information Officer.
[FR Doc. 2019-03814 Filed 3-1-19; 8:45 am]
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