[Federal Register Volume 83, Number 241 (Monday, December 17, 2018)]
[Notices]
[Page 64567]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-27260]



[[Page 64567]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2018-0040]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting to 
renew the Office of Management and Budget (OMB) approval for an 
existing information collection titled, ``Consumer Response Government 
and Congressional Portal Boarding Forms.''

DATES: Written comments are encouraged and must be received on or 
before February 15, 2019 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: Go to http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Email: [email protected]. Include Docket 
No. CFPB-2018-0040 in the subject line of the message.
     Mail: Comment intake, Bureau of Consumer Financial 
Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552.
     Hand Delivery/Courier: Comment Intake, Bureau of Consumer 
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Darrin King, PRA Officer, at (202) 435-9575, or email: 
[email protected]. If you require this document in an alternative 
electronic format, please contact [email protected]. Please 
do not submit comments to these email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Government and Congressional 
Portal Boarding Forms.
    OMB Control Number: 3170-0057.
    Type of Review: Extension with revision of a currently approved 
collection.
    Affected Public: State, Local, and Tribal Governments; Federal 
Government.
    Estimated Number of Respondents: 60.
    Estimated Total Annual Burden Hours: 14.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act (Dodd-Frank Act or Act) requires the 
Bureau of Consumer Financial Protection (``the Bureau'') to 
``facilitate the centralized collection of, monitoring of, and response 
to consumer complaints regarding consumer financial products or 
services.'' \1\ The Act also requires the Bureau to ``share consumer 
complaint information with prudential regulators, the Federal Trade 
Commission, other Federal agencies, and State agencies.'' \2\ To 
facilitate the collection of complaints, the Bureau accepts consumer 
complaints submitted by members of Congress on behalf of their 
constituents with the consumer's express written authorization for the 
release of their personal information.
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    \1\ Codified at 12 U.S.C. 5493(b)(3)(A).
    \2\ Dodd-Frank Act section 1013(b)(3)(D), codified at 12 U.S.C. 
5493(b)(3)(D).
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    In furtherance of its statutory mandates related to consumer 
complaints, the Bureau uses Government and Congressional Portal 
Boarding Forms (Boarding Forms) to register users for access to secure, 
web-based portals. The Bureau has developed separate portals for 
congressional users and other government users as part of its secure 
web portal offerings (the ``Congressional Portal'' and the ``Government 
Portal,'' respectively).\3\
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    \3\ In addition to the boarding forms for congressional and 
government users, the Bureau utilizes a separate OMB-approved form 
to board companies onto their own distinct portal to access 
complaints submitted against them, through OMB Control No. 3170-0054 
(Consumer Complaint Intake System Company Portal Boarding Form 
Information Collection System; expires July 31, 2018).
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    Through the Government Portal, government users can view consumer 
complaint information in a user-friendly format that allows easy review 
of complaints currently active in the Bureau process, complaints 
referred to a prudential federal regulator, and other closed/archived 
complaints.
    Through the Congressional Portal, members of Congress and 
authorized congressional office staff can view data associated with 
consumer complaints they submit on behalf of their constituents with 
the consumer's express written authorization for the release of their 
personal information. The Congressional Portal only displays 
information about complaints submitted by the individual congressional 
office.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

    Dated: December 11, 2018.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2018-27260 Filed 12-14-18; 8:45 am]
 BILLING CODE 4810-AM-P