[Federal Register Volume 83, Number 235 (Friday, December 7, 2018)]
[Notices]
[Pages 63160-63161]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-26542]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF EDUCATION

[Docket No.: ED-2018-ICCD-0128]


Agency Information Collection Activities; Comment Request; 
Federal Student Aid (FSA) Feedback System

AGENCY: Federal Student Aid (FSA), Department of Education (ED).

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, ED is 
proposing an extension of an existing information collection.

DATES: Interested persons are invited to submit comments on or before 
February 5, 2019.

ADDRESSES: To access and review all the documents related to the 
information collection listed in this notice, please use http://www.regulations.gov by searching the Docket ID number ED-2018-ICCD-
0128. Comments submitted in response to this notice should be submitted 
electronically through the Federal eRulemaking Portal at http://www.regulations.gov by selecting the Docket ID number or via postal 
mail, commercial delivery, or hand delivery. Please note that comments 
submitted by fax or email and those submitted after the comment period 
will not be accepted. Written requests for information or comments 
submitted by postal mail or delivery should be addressed to the 
Director of the Information Collection Clearance

[[Page 63161]]

Division, U.S. Department of Education, 550 12th Street SW, PCP, Room 
9086, Washington, DC 20202-0023.

FOR FURTHER INFORMATION CONTACT: For specific questions related to 
collection activities, please contact Beth Grebeldinger, 202-377-4018.

SUPPLEMENTARY INFORMATION: The Department of Education (ED), in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
3506(c)(2)(A)), provides the general public and Federal agencies with 
an opportunity to comment on proposed, revised, and continuing 
collections of information. This helps the Department assess the impact 
of its information collection requirements and minimize the public's 
reporting burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. ED is soliciting comments on the proposed 
information collection request (ICR) that is described below. The 
Department of Education is especially interested in public comment 
addressing the following issues: (1) Is this collection necessary to 
the proper functions of the Department; (2) will this information be 
processed and used in a timely manner; (3) is the estimate of burden 
accurate; (4) how might the Department enhance the quality, utility, 
and clarity of the information to be collected; and (5) how might the 
Department minimize the burden of this collection on the respondents, 
including through the use of information technology. Please note that 
written comments received in response to this notice will be considered 
public records.
    Title of Collection: Federal Student Aid (FSA) Feedback System.
    OMB Control Number: 1845-0141.
    Type of Review: An extension of an existing information collection.
    Respondents/Affected Public: Individuals or Households.
    Total Estimated Number of Annual Responses: 43,200.
    Total Estimated Number of Annual Burden Hours: 7,344.
    Abstract: This is a request for extension of the current 
information collection of the FSA Feedback System, OMB Control 1845-
0141. On March 10, 2015, the White House issued a Student Aid Bill of 
Rights. Among the objectives identified was the creation of a 
centralized complaint system that is now resident and supported via the 
Federal Student Aid/Customer Engagement Management System. The purpose 
of the Customer Engagement Management System (CEMS) is to meet the 
objective: ``Create a Responsive Student Feedback System: The Secretary 
of Education will create a new website by July 1, 2016, to give 
students and borrowers a simple and straightforward way to file 
complaints and provide feedback about federal student loan lenders, 
servicers, collections agencies, and institutions of higher education. 
Students and borrowers will be able to ensure that their complaints 
will be directed to the right party for timely resolution, and the 
Department of Education will be able to more quickly respond to issues 
and strengthen its efforts to protect the integrity of the student 
financial aid programs.''

    Dated: December 3, 2018.
Kate Mullan,
Acting Director, Information Collection Clearance Division, Office of 
the Chief Privacy Officer, Office of Management.
[FR Doc. 2018-26542 Filed 12-6-18; 8:45 am]
BILLING CODE 4000-01-P