[Federal Register Volume 83, Number 234 (Thursday, December 6, 2018)]
[Pages 62877-62878]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-26369]



Transportation Security Administration

Extension of Agency Information Collection Activity Under OMB 
Review: Aviation Security Customer Satisfaction Performance Measurement 
Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day notice.


SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below to OMB for review and approval of an extension of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. This collection involves surveying travelers to 
measure customer satisfaction with aviation security in an effort to 
more efficiently manage TSA's security screening performance at 

DATES: Send your comments by January 4, 2019. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected].

Information Technology (IT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice, 
with a 60-day comment period soliciting comments, of the following 
collection of information on July 6, 2018, 83 FR 31561.

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and

[[Page 62878]]

    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Consistent with the requirements of Executive Order (E.O.) 13771, 
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777, 
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments 
on the extent to which this request for information could be modified 
to reduce the burden on respondents.
    Information Collection Requirement
    Title: Aviation Security Customer Satisfaction Performance 
    Type of Request: Extension of a currently approved collection.
    OMB Control Number: 1652-0013.
    Forms(s): Survey.
    Affected Public: Traveling public.
    Abstract: TSA conducts passenger surveys at airports nationwide. 
Passengers are invited, though not required, to complete and return 
surveys by: (1) Using a web-based portal on their own electronic 
devices, (2) responding to TSA personnel capturing verbal responses, or 
(3) responding in writing to the survey questions on a customer 
satisfaction card and depositing the card in a drop-box at the airport. 
Each survey includes 10 to 15 questions pulled from a list of 82 
questions. Each question promotes a quality response so that TSA can 
identify areas in need of improvement. All questions concern aspects of 
the passenger's security screening experience.
    Number of Respondents: 9,600.
    Estimated Annual Burden Hours: An estimated 800 hours annually.

    Dated: November 28, 2018.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2018-26369 Filed 12-4-18; 8:45 am]