[Federal Register Volume 83, Number 220 (Wednesday, November 14, 2018)]
[Notices]
[Pages 56842-56843]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-24832]


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FEDERAL COMMUNICATIONS COMMISSION

[OMB 3060-1042]


Information Collection Being Reviewed by the Federal 
Communications Commission

AGENCY: Federal Communications Commission.

ACTION: Notice and request for comments.

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SUMMARY: As part of its continuing effort to reduce paperwork burdens, 
and as required by the Paperwork Reduction Act (PRA) of 1995, the 
Federal Communications Commission (FCC or Commission) invites the 
general public and other Federal agencies to take this opportunity to 
comment on the following information collections. Comments are 
requested concerning: Whether the proposed collection of information is 
necessary for the proper performance of the functions of the 
Commission, including whether the information shall have practical 
utility; the accuracy of the Commission's burden estimate; ways to 
enhance the quality, utility, and clarity of the information collected; 
ways to minimize the burden of the collection of information on the 
respondents, including the use of automated collection techniques or 
other forms of information technology; and ways to further reduce the 
information collection burden on small business concerns with fewer 
than 25 employees.
    The FCC may not conduct or sponsor a collection of information 
unless it displays a currently valid OMB control number. No person 
shall be subject to any penalty for failing to comply with a collection 
of information subject to the PRA that does not display a valid OMB 
control number.

DATES: Written PRA comments should be submitted on or before January 
14, 2019. If you anticipate that you will be submitting comments, but 
find it difficult to do so within the period of time allowed by this 
notice, you should advise the contact listed below as soon as possible.

ADDRESSES: Direct all PRA comments to Cathy Williams, FCC, via email 
[email protected] and to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information about the 
information collection, contact Cathy Williams at (202) 418-2918.

SUPPLEMENTARY INFORMATION: 
    OMB Control No.: 3060-1042.
    Title: Request for Technical Support--Help Request Form.
    Form No.: N/A--Electronic only.
    Type of Review: Revision of a currently approved collection.
    Respondents: Individuals or household; business or other for-
profit; not-for-profit institutions; and state, local or tribal 
government.
    Number of Respondents: 36,300.
    Estimated Time per Response: 8 minutes (0.13 hours).
    Frequency of Response: On occasion reporting requirement and 
recordkeeping requirement.
    Obligation to Respond: Required to obtain or retain benefits.
    Total Annual Burden: 5,082 hours.
    Total Annual Cost: $609,840.
    Privacy Act Impact Assessment: Possible Impacts.
    Nature and Extent of Confidentiality: In general there is no need 
for confidentiality. On a case by case basis,

[[Page 56843]]

the Commission may be required to withhold from disclosure certain 
information about the location, character, or ownership of a historic 
property, including traditional religious sites.
    Needs and Uses: The Commission will submit this collection as 
revision to the currently approved collection. The Commission is 
slightly revising the electronic form to include five additional data 
elements, FCC Registration Number, Call Sign, Antenna Registration 
Number, Facility ID and File Number. Today customers are asked to 
include this information as part of their narrative description and 
often neglect to include all the necessary information to process their 
request. This results in customer services representatives needing to 
contact the customers to obtain the additional details, which slows 
down case resolution. We do not anticipate these changes will impact 
the customer burden, since they will only need to include the 
information applicable to their request, and it was previous requested 
as part of the description field. There will be no change to the 
estimated average burden (hours and costs) or the number of 
respondents.
    The FCC's maintains internet software used by the public to apply 
for licenses, participate in auctions for spectrum, and maintain 
license information. In this mission, FCC has a `help desk' that 
answers questions related to these systems as well as resetting and/or 
issuing user passwords for access to these systems. The form currently 
is available on the website https://esupport.fcc.gov/request.htm under 
OMB Control Number 3060-1042. This form will continue to substantially 
decrease public and staff burden since all the information needed to 
facilitate a support request will be submitted in a standard format but 
be available to a wider audience. This eliminates or at least minimizes 
the need to follow-up with the customers to obtain all the information 
necessary to respond to their request. This form also helps presort 
requests into previously defined categories to all staff to respond 
more quickly.

Federal Communications Commission.
Cecilia Sigmund,
Federal Register Liaison Officer.
[FR Doc. 2018-24832 Filed 11-13-18; 8:45 am]
 BILLING CODE 6712-01-P