[Federal Register Volume 83, Number 209 (Monday, October 29, 2018)]
[Page 54319]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-23553]



 Patent and Trademark Office

Submission for OMB Review; Comment Request; USPTO Websites 
Customer Satisfaction Surveys

    The United States Patent and Trademark Office (USTPO) will submit 
to the Office of Management and Budget (OMB) for clearance the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act.
    Agency: United States Patent and Trademark Office, Commerce.
    Title: USPTO Websites Customer Satisfaction Surveys.
    OMB Control Number: 0651-New.
    Form Number(s):
    Type of Request: Regular.
    Number of Respondents: 100,000 responses per year.
    Average Hours per Response: 8 minutes per response.
    Burden Hours: 13,333.33 hours annually.
    Cost Burden: $0.
    Needs and Uses: The United States Patent and Trademark Office 
(USPTO) wishes to conduct customer satisfaction surveys on its 
websites. This collection will allow for continued use of a data-driven 
and a statistically valid approach to understanding customer 
satisfaction with Agency websites. The objective is to help the USPTO 
become more citizen-centric and achieve higher levels of public trust 
and confidence. The USPTO will use the ForeSee surveys in order to 
collaborate effectively with the public and meet Administration 
mandates. These surveys will assist the Agency in its efforts to be 
open and collaborative.
    Affected Public: Businesses or other for-profits; not-for-profit 
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Nicholas A. Fraser, email: 
[email protected].
    Once submitted, the request will be publicly available in 
electronic format through reginfo.gov. Follow the instructions to view 
Department of Commerce collections currently under review by OMB.
    Further information can be obtained by:
     Email: [email protected]. Include ``0651-
New'' in the subject line of the message.
     Mail: Marcie Lovett, Records and Information Governance 
Division Director, Office of the Chief Technology Officer, United 
States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA 
    Written comments and recommendations for the proposed information 
collection should be sent on or before November 28, 2018 to Nicholas A. 
Fraser, OMB Desk Officer, via email to [email protected], 
or by fax to 202-395-5167, marked to the attention of Nicholas A. 

Marcie Lovett,
Records and Information Governance Division Director, OCTO, United 
States Patent and Trademark Office.
[FR Doc. 2018-23553 Filed 10-26-18; 8:45 am]