[Federal Register Volume 83, Number 206 (Wednesday, October 24, 2018)]
[Notices]
[Pages 53619-53620]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-23239]
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DEPARTMENT OF DEFENSE
Office of the Secretary
[Docket ID: DOD-2018-HA-0082]
Proposed Collection; Comment Request
AGENCY: Office of the Assistant Secretary of Defense for Health
Affairs, DoD.
ACTION: Information collection notice.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the
Defense Health Agency announces a proposed public information
collection and seeks public comment on the provisions thereof. Comments
are invited on: Whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; the
accuracy of the agency's estimate of the burden of the proposed
information collection; ways to enhance the quality, utility, and
clarity of the information to be collected; and ways to minimize the
burden of the information collection on respondents, including through
the use of automated collection techniques or other forms of
information technology.
[[Page 53620]]
DATES: Consideration will be given to all comments received by December
24, 2018.
ADDRESSES: You may submit comments, identified by docket number and
title, by any of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Follow the instructions for submitting comments.
Mail: Department of Defense, Office of the Chief
Management Officer, Directorate for Oversight and Compliance, 4800 Mark
Center Drive, Mailbox #24, Suite 08D09B, Alexandria, VA 22350-1700.
Instructions: All submissions received must include the agency
name, docket number, and title for this Federal Register document. The
general policy for comments and other submissions from members of the
public is to make these submissions available for public viewing on the
internet at http://www.regulations.gov as they are received without
change, including any personal identifiers or contact information.
Any associated form(s) for this collection may be located within
this same electronic docket and downloaded for review/testing. Follow
the instructions at http://www.regulations.gov for submitting comments.
Please submit comments on any given form identified by docket number,
form number, and title.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and
associated collection instruments, please write to the Defense Health
Agency (DHA), Solution Delivery Division, Chief Information Officer,
Deputy Assistant Director for Information Operations (DAD/J-6), ATTN:
Richard Masannat, 7700 Arlington Boulevard, Falls Church, VA 22042, or
call the Web and Mobile Technology Program Office, Solution Delivery
Division, at 703-681-7189.
SUPPLEMENTARY INFORMATION:
Title; Associated Form; and OMB Number: Assistance Reporting Tool;
OMB Control Number 0720-0060.
Needs and Uses: The ART is a secure web-based system that captures
feedback on and authorization related to TRICARE benefits. Users are
comprised of Military Health System (MHS) customer service personnel,
to include Beneficiary Counseling and Assistance Coordinators, Debt
Collection Assistance Officers, personnel, family support, recruiting
command, case managers, and others who serve in a customer service
support role. The ART is also the primary means by which DHA-Great
Lakes staff capture medical authorization determinations and claims
assistance information for remotely located service members, line of
duty care, and for care under the Transitional Care for Service-related
Conditions benefit. ART data reflects the customer service mission
within the MHS: It helps customer service staff users prioritize and
manage their case workload; it allows users to track beneficiary
inquiry workload and resolution, of which a major component is
educating beneficiaries on their TRICARE benefits. Personal health
information (PHI) and personally identifiable information (PII) entered
into the system is received from individuals via a verbal or written
exchange and is only collected to facilitate beneficiary case
resolution. Authorized users may use the PII/PHI to obtain and verify
TRICARE eligibility, treatment, payment, and other healthcare
operations information for a specific individual. All data collected is
voluntarily given by the individual. At any time during the case
resolution process, individuals may object to the collection of PHI and
PII via verbal or written notice. Individuals are informed that without
PII/PHI the authorized user of the system may not be able to assist in
case resolution, and that answers to questions/concerns would be
generalities regarding the topic at hand.
Affected Public: Individuals or households, business or other for-
profit, not-for-profit institutions, federal government.
Annual Burden Hours: 43,596.25.
Number of Respondents: 174,385.
Responses per Respondent: 1.
Annual Responses: 174,385.
Average Burden per Response: 15 minutes.
Frequency: On Occasion.
The Defense Health Agency (DHA) Communications Division designed
the ART as a secure, (Department of Defense Information Assurance
Certification and Accreditation Process-certified with a Privacy Impact
Assessment on file with the DHA Privacy and Civil Liberties Office)
web-based system to track, refer, reflect, and report workload
associated with resolution of beneficiary and/or provider inquiries.
The ART is also the primary means by which DHA-Great Lakes staff
capture medical authorization determinations and claims assistance
information for remotely located service members, line of duty care,
and for care under the Transitional Care for Service-related Conditions
benefit.
Users are comprised of MHS customer service personnel, to include
Beneficiary Counseling and Assistance Coordinators, Debt Collection
Assistance Officers, DHA-Great Lakes staff, personnel, family support,
recruiting command, case managers, and others who serve in a customer
service support role. Only individuals with a valid need-to-know
demonstrated by assigned official Government duties are granted access
to the ART. These individuals must satisfy all personnel security
criteria with special protection measures or restricted distribution as
established by the data owner.
ART data reflects the customer service mission within the MHS: It
helps customer service staff users prioritize and manage their case
workload; it allows users to track beneficiary inquiry workload and
resolution, of which a major component is educating beneficiaries on
their TRICARE benefits.
PHI and PII entered into the system is received from individuals
via a verbal or written exchange and is only collected to facilitate
beneficiary case resolution. Authorized users may use the PII/PHI to
obtain and verify TRICARE eligibility, treatment, payment, and other
healthcare operations information for a specific individual. All data
collected is voluntarily given by the individual. At any time during
the case resolution process, individuals may object to the collection
of PHI and PII via verbal or written notice. Individuals are informed
that without PII/PHI the authorized user of the system may not be able
to assist in case resolution, and that answers to questions/concerns
would be generalities regarding the topic at hand.
Dated: October 19, 2018.
Aaron T. Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2018-23239 Filed 10-23-18; 8:45 am]
BILLING CODE 5001-06-P