[Federal Register Volume 83, Number 206 (Wednesday, October 24, 2018)]
[Notices]
[Pages 53621-53622]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-23145]


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DEPARTMENT OF DEFENSE

Department of the Navy

[Docket ID: USN-2018-HQ-0017]


Proposed Collection; Comment Request

AGENCY: The Secretary of the Navy, DoD.

ACTION: Information collection notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Manpower & Reserve Affairs (M&RA), Business and Support Services 
Division (MR) announces a proposed public information collection and 
seeks public comment on the provisions thereof. Comments are invited 
on: Whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and ways to minimize the burden of the information 
collection on respondents, including through the use of automated 
collection techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by December 
24, 2018.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    Federal eRulemaking Portal: http://www.regulations.gov. Follow the 
instructions for submitting comments.
    Mail: Department of Defense, Office of the Chief Management 
Officer, Directorate for Oversight and Compliance, 4800 Mark Center 
Drive, Mailbox #24, Suite 08D09, Alexandria, VA 22350-1700.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to Branch Head, Food, 
Lodging, and Commercial Recreation, Business and Support Services 
Division (MR), Headquarters, U.S. Marine Corps, 3044 Catlin Avenue, 
Quantico, VA 22134-5099, or call 703-784-3811.

SUPPLEMENTARY INFORMATION: 
    Title; Associated Form; and OMB Number: Point-of sale NAF Hotel 
Information System and Inns of the Corps Customer Feedback, OMB Control 
Number 0703-XXXX.
    Needs and Uses: The information collection requirement is necessary 
to keep a record of Marine Corps Community Services' (MCCS's) lodging 
reservations to ensure orderly room assignment and avoid improper

[[Page 53622]]

booking; to record registration and payment of accounts; to verify 
proper usage by eligible patrons; for cash control; to gather occupancy 
data; to determine occupancy breakdown; to account for rentals and 
furnishings; and to collect data for customer satisfaction and 
marketing. Patrons are required to present appropriate identification 
to determine their eligibility to access MCCS Lodging's facilities and 
services.
    Affected Public: Individual or Households.

Point-of-Sale System

    Annual Burden Hours: 2,500.
    Number of Respondents: 15,000.
    Responses per Respondent: 1.
    Annual Responses: 15,000.
    Average Burden per Response: 10 minutes.
    Frequency: On occasion.

Customer Feedback Survey

    Annual Burden Hours: 82.5.
    Number of Respondents: 1,650.
    Responses per Respondent: 1.
    Annual Responses: 1,650.
    Average Burden per Response: 3 minutes.
    Frequency: On occasion.
    Total Annual Burden Hours: 2,582.5.
    Total Number of Respondents: 15,000.
    Total Annual Responses: 16,650.
    The information collected will be used to manage and administer 
MCCS lodging reservations, accommodations, sales transactions, and 
services provided as well as improving marketing and customer 
satisfaction based on customer feedback. The collection instruments 
include the point-of-sale system terminal located at each lodging 
facility and customer feedback that is requested via email. The 
information provided for MCCS lodging reservations, accommodations, 
sales transactions, and services is stored on the centralized database 
of the point-of-sale system. Information access is controlled and 
managed via system administration and security for those who have a 
need-to-know. Customer feedback is collected and stored by the third-
party currently contracted with MCCS. The intended result is the 
ability to provide lodging services efficiently and effectively with an 
ability to follow up with customers to improve customer satisfaction. 
The successful effect is streamlining service delivery, improved 
customer experience, and higher utilization and retention rates.

    Dated: October 18, 2018.
Aaron T. Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2018-23145 Filed 10-23-18; 8:45 am]
 BILLING CODE 5001-06-P