[Federal Register Volume 83, Number 158 (Wednesday, August 15, 2018)]
[Notices]
[Page 40502]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-17510]


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DEPARTMENT OF COMMERCE

United States Patent and Trademark Office


Submission for OMB Review; Comment Request; ``Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery''

    The United States Patent and Trademark Office (USTPO) will submit 
to the Office of Management and Budget (OMB) for clearance the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act.
    Agency: United States Patent and Trademark Office, Commerce.
    Title: Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.
    OMB Control Number: 0651-0080.
    Form Number(s):
     None.
    Type of Request: Regular.
    Number of Respondents: 42,500 responses per year. This notice shows 
that an item (ForeSee Surveys) included in this collection during the 
60 day notice has been removed from the collection; it is included in a 
newly proposed collection (USPTO Websites Customer Satisfaction 
Surveys).
    Average Hours per Response: The USPTO estimates that it will take 
between 3 minutes (.05 hours) to 120 minutes (2 hours), depending upon 
the instrument used.
    Burden Hours: 4,808.33 hours per year.
    Cost Burden: $0.
    Needs and Uses: The Agency will collect, analyze, and interpret 
information gathered to identify strengths and weaknesses of current 
services. Based on feedback received, the Agency will identify changes 
needed to improve programs and services. The solicitation of feedback 
will target areas such as: timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery. The USPTO is committed to hearing 
feedback from its customers. Responses will be assessed to identify 
service areas in need of improvement. If this information is not 
collected, then the Agency will miss opportunities to obtain vital 
feedback from their customers and stakeholders on ways to improve their 
program and services.
    These information collections will not result in any new system of 
records and will not ask questions of a sensitive nature.
    Affected Public: Individuals or households; Businesses or other 
for-profits; not-for-profit institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Nicholas A. Fraser, email: 
[email protected].
    Once submitted, the request will be publicly available in 
electronic format through reginfo.gov. Follow the instructions to view 
Department of Commerce collections currently under review by OMB.
    Further information can be obtained by:
     Email: [email protected]. Include ``0651-
0080 comment'' in the subject line of the message.
     Mail: Marcie Lovett, Director, Records and Information 
Governance Division, Office of the Chief Technology Officer, United 
States Patent and Trademark Office, P.O. Box 1450, Alexandria, VA 
22313-1450.
    Written comments and recommendations for the proposed information 
collection should be sent on or before September 14, 2018 to Nicholas 
A. Fraser, OMB Desk Officer, via email to 
[email protected], or by fax to 202-395-5167, marked to 
the attention of Nicholas A. Fraser.

Marcie Lovett,
Director, Records and Information Governance Division, Office of the 
Chief Technology Officer, United States Patent and Trademark Office.
[FR Doc. 2018-17510 Filed 8-14-18; 8:45 am]
 BILLING CODE 3510-16-P