[Federal Register Volume 83, Number 122 (Monday, June 25, 2018)]
[Notices]
[Pages 29601-29602]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-13492]


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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: AVIATOR 
Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on March 30, 2018. The collection involves on-line, 
electronic applicant (customer) answers to standard survey questions. 
The questions are presented as multiple-choice selections and free-form 
text areas where applicants can choose their desired answer and, if 
they wish, add

[[Page 29602]]

additional comments. The information to be collected will be used to 
and is necessary to gage the level of user satisfaction with the 
AVIATOR (Automated Vacancy Information Access Tool for Online Referral) 
system. Additionally, the surveys are used to obtain benchmarking and 
feedback to ensure quality.

DATES: Written comments should be submitted by July 25, 2018.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the attention of the Desk Officer, Department of 
Transportation/FAA, and sent via electronic mail to 
[email protected], or faxed to (202) 395-6974, or mailed to 
the Office of Information and Regulatory Affairs, Office of Management 
and Budget, Docket Library, Room 10102, 725 17th Street NW, Washington, 
DC 20503.

FOR FURTHER INFORMATION CONTACT: Barbara Hall at (940) 594-5913, or by 
email at: [email protected].

SUPPLEMENTARY INFORMATION:
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.
    OMB Control Number: 2120-0699.
    Title: AVIATOR Customer Satisfaction Survey.
    Form Numbers: N/A (electronic).
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on March 30, 2018 (83 FR 13808). The Government 
Performance and Results Act of 1993 (GPRA) Section 2(b)(3) requires 
agencies to ``improve Federal program effectiveness and public 
accountability by promoting a new focus on results, service quality, 
and customer satisfaction''. In addition, as stated in the White House 
``Memorandum for Heads of Executive Departments and Agencies'' 
regarding Executive Order No. 12862, ``the actions the order 
prescribes, such as surveying customers, surveying employees, and 
benchmarking, shall be continuing agency activities''. This collection 
supports the DOT strategic goal of Organizational Excellence.
    In compliance with the Government Paperwork Elimination Act (GPEA), 
all of our data collection will be 100% electronic using an online 
form; Applicants will be asked to complete the survey just before they 
exit the system. The AVIATOR Customer Satisfaction Survey is designed 
to identify potential problems with FAA's automated staffing solutions 
as well as to evaluate customer satisfaction with the on-line 
application process. The information is not gathered by any other 
collection. It will be difficult, if not impossible, to improve the 
AVIATOR system's overall performance and customer satisfaction without 
utilizing the survey as a performance measurement tool.
    Respondents: Individuals who use AVIATOR (the FAA's Online Job 
Application System).
    Frequency: On occasion of use of AVIATOR.
    Estimated Average Burden per Response: 0.05 hours.
    1 Year average: 1 January-31 December 2017.
    It is estimated that it will take each of the 75,515 (estimated 
average) external applicants three minutes to complete one survey for a 
total of 3,776 hours, if all external applicants choose to complete the 
AVIATOR Customer Satisfaction Survey. The survey statistics show that 
an average of 2.2% of the applicants (approximately 1,645) complete a 
survey resulting in an estimate of 82 total hours.
    Applicants are asked `Was this the first time applying for a FAA 
job?' and will be provided the options of `Yes' or `No'.
    Applicants will then see the set of statements below. They will be 
asked to give their level of agreement with each statement by selecting 
one of the following six choices: Strongly agree, agree, disagree, 
strongly disagree, no basis to judge. For each question, the applicant 
may include additional information in a text area.
    Applicant Statements:
    (1) Overall, my satisfaction with the FAA AVIATOR portion of this 
application process was positive.
    (2) I was able to navigate around the FAA AVIATOR website with 
little or no difficulty.
    (3) I was able to complete and submit the application with no 
difficulty (only applicable to applicants whose responses met the 
eligibility requirements of the position).
    (4) The FAA AVIATOR system notified me when there was a problem 
with my application (applicable to applicants whose responses did NOT 
meet the eligibility requirements of the position).
    (5) I was able to get assistance with the FAA AVIATOR system as 
needed.
    Applicants will also be given the opportunity to add additional 
comments.
    Estimated Total Annual Burden:
    Calendar year: 1 January-31 December 2017.
    Time burden for respondents: 1,645 responses x 0.05 hours = 82.25 
hours.

    Issued in Washington, DC, on June 18, 2018.
Barbara Hall,
FAA Information Collection Clearance Officer, IT Enterprises Business 
Services Division, ASP-110.
[FR Doc. 2018-13492 Filed 6-22-18; 8:45 am]
 BILLING CODE 4910-13-P