[Federal Register Volume 83, Number 93 (Monday, May 14, 2018)]
[Notices]
[Pages 22254-22255]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-10221]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2018-0018]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting to 
renew the Office of Management and Budget (OMB) approval for an 
existing information collection titled, ``Consumer Compliant Intake 
System Company Portal Boarding Form Information Collection System.''

DATES: Written comments are encouraged and must be received on or 
before July 13, 2018 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: Go to http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Email: [email protected]. Include Docket 
No. CFPB-2018-0018 in the subject line of the message.
     Mail: Comment intake, Bureau of Consumer Financial 
Protection (Attention: PRA Office), 1700 G Street, NW, Washington, DC 
20552.
     Hand Delivery/Courier: Comment intake, Bureau of Consumer 
Financial Protection (Attention: PRA Office), 1700 G Street NW, 
Washington, DC 20552.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information

[[Page 22255]]

provided. Sensitive personal information, such as account numbers or 
Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Bureau of Consumer Financial Protection, (Attention: 
PRA Office), 1700 G Street NW, Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. If you require this document in an 
alternative electronic format, please contact 
[email protected]. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Compliant Intake System Company 
Portal Boarding Form Information Collection System.
    OMB Control Number: 3170-0054.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Private sector.
    Estimated Number of Respondents: 300.
    Estimated Total Annual Burden Hours: 60.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act, Public Law 111-203, requires the 
Bureau of Consumer Financial Protection to ``facilitate the centralized 
collection of, monitoring of, and response to consumer complaints 
regarding consumer financial products or services.'' \1\ In furtherance 
of its statutory mandates related to consumer complaints, the Bureau 
utilizes a Consumer Complaint Intake System Company Portal Boarding 
Form (Boarding Form) to sign up companies for access to the secure, 
web-based Company Portal (Company Portal). The Company Portal allows 
companies to view and respond to complaints submitted to the Bureau, 
supports the efficient routing of consumer complaints to companies, and 
enables a timely and secure response by companies to the Bureau and 
consumers.\2\
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    \1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank 
Act, section 1034 (discussing responses to consumer complaints), 
codified at 12 U.S.C. 5534; section 1021(c)(2) (noting that one of 
the Bureau's primary functions is ``collecting, investigating, and 
responding to consumer complaints''), codified at 12 U.S.C. 
5511(c)(2).
    \2\ In addition to the Boarding Form for companies, the Bureau 
utilizes separate OMB-approved forms to board government agencies 
and congressional offices onto their own distinct portals to access 
certain complaint information through OMB Control No. 3170-0057 
(Consumer Response Government and Congressional Boarding Forms; 
expires December 31, 2018).
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    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

    Dated: May 8, 2018.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2018-10221 Filed 5-11-18; 8:45 am]
 BILLING CODE 4810-AM-P