[Federal Register Volume 83, Number 88 (Monday, May 7, 2018)]
[Notices]
[Pages 20097-20098]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-09672]


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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION

[Notice 18-040]


Notice of Information Collection

AGENCY: National Aeronautics and Space Administration (NASA).

ACTION: Notice of information collection.

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SUMMARY: The National Aeronautics and Space Administration, as part of 
its continuing effort to reduce paperwork and respondent burden, 
invites the general public to take this opportunity to comment on the 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' for approval under the Paperwork Reduction 
Act (PRA). This collection was developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. This notice announces our intent 
to submit this collection to OMB for approval and solicits comments on 
specific aspects for the proposed information collection,

DATES: All comments should be submitted within 60 calendar days from 
the date of this publication.

ADDRESSES: All comments should be addressed to Lori Parker, National 
Aeronautics and Space Administration, 300 E Street SW, Washington, DC 
20546-0001.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Lori Parker, NASA Clearance Officer, NASA 
Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, (202) 358-
1351.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The proposed information collection activity provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. By qualitative feedback we mean information 
that provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield

[[Page 20098]]

quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.

II. Methods of Collection

    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
    The collections are voluntary;
    The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    The collections are non-controversial and do not raise issues of 
concern to other Federal agencies;
    Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    Information gathered will be used only internally for general 
service improvement and program management purposes and is not intended 
for release outside of the agency;
    Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.

III. Data

    Title: Extension of the Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    OMB Number: 2700-0153.
    Type of Review: Extension of approval for a collection of 
information.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local, or Tribal Government.
    Average Expected Annual Number of Activities: 60.
    Average Number of Respondents per Activity: 300.
    Annual Responses: 18,000.
    Frequency of Responses: Once per request.
    Average Minutes per Response: 5.
    Burden Hours: 1,500.

IV. Request for Comments

    Comments are invited on: (1) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
NASA, including whether the information collected has practical 
utility; (2) the accuracy of NASA's estimate of the burden (including 
hours and cost) of the proposed collection of information; (3) ways to 
enhance the quality, utility, and clarity of the information to be 
collected; and (4) ways to minimize the burden of the collection of 
information on respondents, including automated collection techniques 
or the use of other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval of this information 
collection. They will also become a matter of public record.

Lori Parker,
NASA PRA Clearance Officer.
[FR Doc. 2018-09672 Filed 5-4-18; 8:45 am]
 BILLING CODE 7510-13-P