[Federal Register Volume 83, Number 65 (Wednesday, April 4, 2018)]
[Notices]
[Pages 14484-14485]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-06791]
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DEPARTMENT OF HOMELAND SECURITY
[DHS-2018-0015]
Agency Information Collection Activities: Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Department of Homeland Security (DHS).
ACTION: 60-Day notice and request for comments; extension without
change of a currently approved collection, 1601-0014.
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SUMMARY: DHS will submit the following Information Collection Request
(ICR) to the Office of Management and Budget (OMB) for review and
clearance in accordance with the Paperwork Reduction Act of 1995. The
information collection activity will garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery.
DATES: Comments are encouraged and will be accepted until June 4, 2018.
This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: You may submit comments, identified by docket number DHS-
2018-0015, at:
Federal eRulemaking Portal: http://www.regulations.gov.
Please follow the instructions for submitting comments.
Instructions: All submissions received must include the agency name
and docket number DHS-2018-0015. All comments received will be posted
without change to http://www.regulations.gov, including any personal
information provided.
[[Page 14485]]
Docket: For access to the docket to read background documents or
comments received, go to http://www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Deneal Fisher-McGowans, (202) 306-
1168, [email protected].
SUPPLEMENTARY INFORMATION: The information collection activity will
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery. By qualitative feedback we mean information
that provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management. Feedback collected under this generic clearance
will provide useful information, but it will not yield data that can be
generalized to the overall population. This type of generic clearance
for qualitative information will not be used for quantitative
information collections that are designed to yield reliably actionable
results, such as monitoring trends over time or documenting program
performance. Such data uses require more rigorous designs that address:
The target population to which generalizations will be made, the
sampling frame, the sample design (including stratification and
clustering), the precision requirements or power calculations that
justify the proposed sample size, the expected response rate, methods
for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures that were or will be undertaken
prior fielding the study. Depending on the degree of influence the
results are likely to have, such collections may still be eligible for
submission for other generic mechanisms that are designed to yield
quantitative results.
This is an extension of a currently approved collection, 1601-0014.
OMB is particularly interested in comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: The Department of Homeland Security.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1601-0014.
Frequency: One per Request.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Number of Respondents: 215,100.
Estimated Time per Respondent: 10 minutes.
Total Burden Hours: 34,732 Hours.
Dated: March 26, 2018.
Melissa Bruce,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2018-06791 Filed 4-3-18; 8:45 am]
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