[Federal Register Volume 83, Number 47 (Friday, March 9, 2018)]
[Notices]
[Pages 10543-10544]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-04735]


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DEPARTMENT OF STATE

[Public Notice:10344]


30-Day Notice of Proposed Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

ACTION: Notice of request for public comment and submission to OMB of 
proposed collection of information.

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SUMMARY: The Department of State has submitted the information 
collection described below to the Office of Management and Budget (OMB) 
for approval. In accordance with the Paperwork Reduction Act of 1995 we 
are requesting comments on this collection from all interested

[[Page 10544]]

individuals and organizations. The purpose of this Notice is to allow 
30 days for public comment.

DATES: Submit comments directly to the Office of Management and Budget 
(OMB) up to April 9, 2018.

ADDRESSES: Direct comments to the Department of State Desk Officer in 
the Office of Information and Regulatory Affairs at the Office of 
Management and Budget (OMB). You may submit comments by the following 
methods:
     Email: [email protected]. You must include the 
DS form number, information collection title, and the OMB control 
number in the subject line of your message.
     Fax: 202-395-5806. Attention: Desk Officer for Department 
of State.

FOR FURTHER INFORMATION CONTACT: Direct requests for additional 
information regarding the collection listed in this notice, including 
requests for copies of the proposed collection instrument and 
supporting documents, to Pamela Watkins, Department of State, Office of 
Directives Management, 1800 G Street NW, Suite 2400, Washington, DC 
20522-2202 who may be reached at [email protected].

SUPPLEMENTARY INFORMATION: 
     Title of Information Collection: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
     OMB Control Number: 1405-0193.
     Type of Request: Extension of a Currently Approved 
Collection.
     Originating Office: Office of Directives Management, A/
GIS/DIR.
     Form Number: Various public surveys.
     Respondents: Individuals responding to Department of State 
customer service evaluation requests.
     Estimated Number of Respondents: 1,000,000.
     Estimated Number of Responses: 1,000,000.
     Average Time per Response: 3.5 minutes.
     Total Estimated Burden Time: 58,333 annual hours.
     Frequency: Once per request.
     Obligation to Respond: Voluntary.
    We are soliciting public comments to permit the Department to:
     Evaluate whether the proposed information collection is 
necessary for the proper functions of the Department.
     Evaluate the accuracy of our estimate of the time and cost 
burden for this proposed collection, including the validity of the 
methodology and assumptions used.
     Enhance the quality, utility, and clarity of the 
information to be collected.
     Minimize the reporting burden on those who are to respond, 
including the use of automated collection techniques or other forms of 
information technology.
    Please note that comments submitted in response to this Notice are 
public record. Before including any detailed personal information, you 
should be aware that your comments as submitted, including your 
personal information, will be available for public review.

Abstract of Proposed Collection

    A 60-day notice for public comment was published on December 15, 
2017 (82 FR 59943). No responsive comments were received. This renewal 
request increases the number of respondents from 325,000 to 1,000,000 
to continue to allow the Department to collect qualitative customer 
feedback in an efficient, timely manner, in accordance with the 
Administration's commitment to improving service delivery.

Methodology

    Respondents will fill out a brief customer survey after completing 
their interaction with a Department Program Office or Embassy. Surveys 
are designed to gather feedback on the customer's experiences.

Janet Freer,
Director, Office of Directives Management, Department of State.
[FR Doc. 2018-04735 Filed 3-8-18; 8:45 am]
 BILLING CODE 4710-24-P