[Federal Register Volume 83, Number 44 (Tuesday, March 6, 2018)]
[Notices]
[Pages 9575-9576]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-04504]


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DEPARTMENT OF TRANSPORTATION

Office of the Secretary

[Docket No. DOT-OST-2018-0031]


Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: Office of the Secretary (OST), Department of Transportation 
(DOT).

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the 
Department of Transportation's (DOT) Office of the Secretary (OST) 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. Executive Order 12862 
directs Federal agencies to provide service to the public that matches 
or exceeds the best service available in the private sector. In order 
to work continuously to ensure that our programs are effective and meet 
our customers' needs, the Department of Transportation (DOT) seeks to 
obtain OMB approval of a generic clearance to collect feedback on our 
service delivery.

DATES: Comments on this notice must be received by May 7, 2018.

ADDRESSES: Your comments should be identified by Docket No. DOT-OST-
2018-0031 and may be submitted through one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE, West Building, 
Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday 
through Friday, except on Federal holidays.
    All written comments will be available for public inspection on 
Regulations.gov.

FOR FURTHER INFORMATION CONTACT: Habib Azarsina, Office of the Chief 
Information Officer, Office of the Secretary, U.S. Department of 
Transportation, 1200 New Jersey Avenue SE, Washington, DC, 20590, 202-
366-1965 (Voice), 202-366-7870 (Fax), or [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Department's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insight into customer or stakeholder perceptions, opinions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Department of Transportation and its

[[Page 9576]]

customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. Feedback or 
information collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population.
    The Department will submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Department (if 
released, the Department must indicate the qualitative nature of the 
information).
    This type of generic clearance for qualitative information will not 
be used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Type of Review: New.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Governments.
    Estimated Number of Respondents: 6,000.
    Estimated Annual Responses: 2,000.
    Estimated Annual Burden Hours: 2,000 hours.
    Frequency: One-time requirement.

    Issued in Washington, DC, on February 27, 2018.
Habib Azarsina,
OST Privacy & PRA Officer, Office of the Chief Information Officer.
[FR Doc. 2018-04504 Filed 3-5-18; 8:45 am]
 BILLING CODE 4910-9X-P