[Federal Register Volume 83, Number 29 (Monday, February 12, 2018)]
[Notices]
[Pages 6025-6026]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-02800]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Submission for OMB Review; Comment Request

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB No.: 0970-0401.
    Description: Executive Order 12862 directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that the Administration for Children and

[[Page 6026]]

Families' programs are effective and meet our customers' needs we use a 
generic clearance process to collect qualitative feedback on our 
service delivery. This collection of information is necessary to enable 
ACF to garner customer and stakeholder feedback in an efficient timely 
manner, in accord with our commitment to improving service delivery. 
The information collected from our customers and stakeholders will help 
ensure that users have an effective, efficient and satisfying 
experience with the programs. This feedback will provide insights into 
customer or stakeholder perceptions, experiences and expectations, 
provide an early warning of issues with service, or focus attention on 
areas where communication, training or change in operation might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative and actionable communications between ACF 
and its customer and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.
    This request is an extension of the ``generic fast-track'' process 
offered to all government agencies by OMB in 2010. Fast-tack means each 
request receives approval five days after submission, if no issues are 
brought to ACF's attention by OMB within the five days.
    Respondents: Individuals, State and Local Governments, and Tribes.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                  Number of      Average burden
                 Instrument                      Number of      responses per      hours per       Total burden
                                                respondents       respondent        response          hours
----------------------------------------------------------------------------------------------------------------
Survey......................................          10,000                1              0.5            5,000
----------------------------------------------------------------------------------------------------------------

    Estimated Total Annual Burden Hours:
    Additional Information: Copies of the proposed collection may be 
obtained by writing to the Administration for Children and Families, 
Office of Planning, Research and Evaluation, 370 L'Enfant Promenade SW, 
Washington, DC 20447, Attn: ACF Reports Clearance Officer. All requests 
should be identified by the title of the information collection. Email 
address: [email protected].
    OMB Comment: OMB is required to make a decision concerning the 
collection of information between 30 and 60 days after publication of 
this document in the Federal Register. Therefore, a comment is best 
assured of having its full effect if OMB receives it within 30 days of 
publication. Written comments and recommendations for the proposed 
information collection should be sent directly to the following: Office 
of Management and Budget, Paperwork Reduction Project, Email: 
[email protected], Attn: Desk Officer for the Administration 
for Children and Families.

Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2018-02800 Filed 2-9-18; 8:45 am]
BILLING CODE 4184-01-P