[Federal Register Volume 83, Number 28 (Friday, February 9, 2018)]
[Notices]
[Page 5840]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-02569]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0771]


Agency Information Collection Under OMB Review: Insurance 
Customer Satisfaction Surveys

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the Veterans Benefits Administration (VBA), 
Department of Veterans Affairs, will submit the collection of 
information abstracted below to the Office of Management and Budget 
(OMB) for review and comment. The PRA submission describes the nature 
of the information collection and its expected cost and burden; it 
includes the actual data collection instrument.

DATES: Comments must be submitted on or before March 12, 2018.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov, or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW, Washington, DC 20503 or sent through electronic mail to 
[email protected]. Please refer to ``OMB Control No. 2900-
0771'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor, Enterprise 
Records Service (005R1B), Department of Veterans Affairs, 810 Vermont 
Avenue NW, Washington, DC 20420, (202) 461-5870 or email 
[email protected]. Please refer to ``OMB Control No. 2900-
0771'' in any correspondence.

SUPPLEMENTARY INFORMATION: 
    Authority: Public Law 104-13; 44 U.S.C. 3501-3521.
    Title: Insurance Customer Satisfaction Surveys.
    OMB Control Number: 2900-0771.
    Type of Review: Reinstatement of a previously approved collection.
    Abstract: These surveys are used to solicit information that is 
needed to determine our customers level of satisfaction with existing 
services. The 10 surveys are: Beneficiary Survey, Cash Surrender 
Survey, Correspondence Survey, Insurance Claims Survey, Policy Loan 
Survey, Service-Disabled Veterans Insurance (SDVI) Survey, Waiver 
Survey, Veterans Mortgage Life Insurance (VMLI) Survey, Telephone 
Insurance Claims Survey, and Telephone Policy Survey.
    The Federal Register Notice with a 60-day comment period soliciting 
comments on this collection of information was published at 82 FR 181 
on September 20, 2017, page 44028.
    Affected Public: Individuals and Households.
    Estimated Annual Burden: 444 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: One-time.
    Estimated Number of Respondents: 4,440 respondents.

    By direction of the Secretary:
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2018-02569 Filed 2-8-18; 8:45 am]
 BILLING CODE 8320-01-P