[Federal Register Volume 83, Number 16 (Wednesday, January 24, 2018)]
[Notices]
[Pages 3301-3302]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-01236]


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DEPARTMENT OF COMMERCE


National Institute of Standards and Technology

Proposed Information Collection; Comment Request; Generic Request 
for Customer Service-Related Data Collections.

AGENCY: National Institute of Standards and Technology (NIST), 
Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before March 26, 2018.

ADDRESSES: Direct all written comments to Jennifer Jessup, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6616, 14th 
and Constitution Avenue NW, Washington, DC 20230 (or via the internet 
at [email protected]).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Darla Yonder, Management Analyst, NIST, 100 Bureau 
Drive, MS 1710, Gaithersburg, MD 20899, 301-975-4064, or via email to 
[email protected].

SUPPLEMENTARY INFORMATION: 

I. Abstract

    In accordance with Executive Order 12862, the National Institute of 
Standards and Technology (NIST), a non-regulatory agency of the 
Department of Commerce, proposes to conduct a number of individual 
information collections that are both quantitative and qualitative. The 
information collections will be designed to determine the type and 
quality of the products, services, and information our key customers 
want and expect, as well as their satisfaction with and awareness of 
existing products, services, and information. In addition, NIST 
proposes other customer service satisfaction data collections that 
include, but may not be limited to focus groups, reply cards that 
accompany product distributions, and Web-based surveys and dialog boxes 
that offer customers the opportunity to express their level of 
satisfaction with NIST products, services, and information and for 
ongoing dialogue with NIST. NIST will limit its inquiries to data 
collections that solicit voluntary options and will not collect 
information that is required or regulated. No assurances of 
confidentiality will be given. However, it will be completely optional 
for survey participants to provide their name or affiliation 
information if they wish to provide comments for which they elect to 
receive a response.

II. Method of Collection

    NIST will collect this information by electronic means, as well as 
by mail, fax, telephone, and person-to-person interactions.

III. Data

    OMB Control Number: 0693-0031.
    Form Number(s): None.
    Type of Review: Revision of a current information collection.
    Affected Public: Business or other for-profit organizations, 
individuals, not-for-profit institution.
    Estimated Number of Respondents: 120,000.
    Less than 2 minutes for a response card, 2 hours for focus group 
participation. The average estimated response time for the completion 
of a collection instrument is expected to be less than 30 minutes per 
response(s).
    Estimated Total Annual Burden Hours: 15,000.
    Estimated Total Annual Cost to Public: None.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection;

[[Page 3302]]

they also will become a matter of public record.

Sheleen Dumas,
Departmental PRA Lead, Office of the Chief Information Officer.
[FR Doc. 2018-01236 Filed 1-23-18; 8:45 am]
 BILLING CODE 3510-13-P