[Federal Register Volume 82, Number 227 (Tuesday, November 28, 2017)]
[Notices]
[Page 56224]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-25716]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2017-0036]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is proposing to 
renew the Office of Management and Budget (OMB) approval for an 
existing information collection titled, ``Generic Information 
Collection Plan for Consumer Complaint and Information Collection 
System (Testing and Feedback)''.

DATES: Written comments are encouraged and must be received on or 
before December 28, 2017 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     OMB: Office of Management and Budget, New Executive Office 
Building, Room 10235, Washington, DC 20503 or fax to (202) 395-5806. 
Mailed or faxed comments to OMB should be to the attention of the OMB 
Desk Officer for the Bureau of Consumer Financial Protection.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov 
(this link becomes active on the day following publication of this 
notice). Select ``Information Collection Review,'' under ``Currently 
under review'', use the dropdown menu ``Select Agency'' and select 
``Consumer Financial Protection Bureau'' (recent submissions to OMB 
will be at the top of the list). The same documentation is also 
available at http://www.regulations.gov. Requests for additional 
information should be directed to the Consumer Financial Protection 
Bureau, (Attention: PRA Office), 1700 G Street NW., Washington, DC 
20552, (202) 435-9575, or email: [email protected]. Please do not 
submit comments to this email box.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Information Collection Plan for 
Consumer Complaint and Information Collection System (Testing and 
Feedback).
    OMB Control Number: 3170-0042.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 710,000.
    Estimated Total Annual Burden Hours: 118,334.
    Abstract: Over the past several years, the Bureau has undertaken a 
variety of service delivery-focused activities contemplated by the 
Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 
111-2013 (Dodd-Frank Act). These activities, which include consumer 
complaint and inquiry processing, referral, and monitoring, involve 
several interrelated systems.\1\ The streamlined process of the generic 
clearance will continue to allow the Bureau to implement these systems 
efficiently, in line with the Bureau's commitment to continuous 
improvement of its delivery of services through iterative testing and 
feedback collection.
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    \1\ These interrelated systems include secure, web-based portals 
that allow consumers, companies, and agencies to access complaints 
and an online ``Tell Your Story'' feature that allows consumers to 
share feedback about their experiences in the consumer financial 
marketplace.
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    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on July 19, 2017, (82 FR 33071), Docket Number: CFPB-2017-0022. 
Comments were solicited and continue to be invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be reviewed by OMB as part of its review of this request. 
All comments will become a matter of public record.

    Dated: November 21, 2017.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2017-25716 Filed 11-27-17; 8:45 am]
BILLING CODE 4810-AM-P