[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Pages 50446-50447]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-23610]


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NATIONAL CREDIT UNION ADMINISTRATION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Consumer Assistance Center

AGENCY: National Credit Union Administration (NCUA).

ACTION: Notice and request for comments.

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SUMMARY: The NCUA, as part of its continuing efforts to reduce 
paperwork and respondent burden, invites the general public and other 
Federal agencies to comment on this proposed collection, as required by 
the Paperwork Reduction Act of 1995. The NCUA is soliciting comments on 
the information collections associated with the Consumer Assistance 
Center.

DATES: Written comments should be received on or before January 2, 2018 
to be assured of consideration.

ADDRESSES: Interested persons are invited to submit written comments on 
the information collections to Dawn Wolfgang, National Credit Union 
Administration, 1775 Duke Street, Suite 5080, Alexandria, Virginia 
22314; Fax No. 703-519-8579; or Email at [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to the address above.

SUPPLEMENTARY INFORMATION: 
    OMB Number: 3133--NEW.
    Title: Consumer Assistance Center.
    Abstract: NCUA has centralized the intake of consumer complaints 
and inquiries under the Consumer Assistance Center (CAC), via the 
MyCreditUnion.gov. The CAC assists consumer with information about 
federal financial consumer protection and share insurance matters and 
assists in resolving disputes with credit. Consumers can make inquiries 
or submit a complaint electronically through the MyCreditUnion.gov Web 
site. The on-line portal offers a template for consumers to use to aid 
in identifying their concerns.
    Type of Review: Existing collection in use without an OMB control 
number.
    Affected Public: Individuals and Households; Private sector: Not-
for-profit institutions.
    Estimated No. of Respondents: 16,812.
    Estimated Frequency: 1.
    Estimated No. of Responses: 16,812.
    Estimated Time per Response: 10 minutes, consumer inquiry form; 5 
minutes, inquiry form; 30 minutes, appraisal form.

[[Page 50447]]

    Estimated Total Annual Burden Hours: 2,404.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and included in the request for Office of Management 
and Budget approval. All comments will become a matter of public 
record. The public is invited to submit comments concerning: (a) 
Whether the collection of information is necessary for the proper 
performance of the function of the agency, including whether the 
information will have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the information collection, 
including the validity of the methodology and assumptions used; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (d) ways to minimize the burden of the information 
collection on respondents, including the use of automated collection 
techniques or other forms of information technology.
    By Gerard Poliquin, Secretary of the Board, the National Credit 
Union Administration, on October 25, 2017.

    Dated: October 26, 2017.
Dawn D. Wolfgang,
NCUA PRA Clearance Officer.
[FR Doc. 2017-23610 Filed 10-30-17; 8:45 am]
 BILLING CODE 7535-01-P