[Federal Register Volume 82, Number 209 (Tuesday, October 31, 2017)]
[Notices]
[Page 50488]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-23587]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0712]


Agency Information Collection Activity: Survey of Healthcare 
Experiences of Patients (SHEP)

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: Veterans Health Administration, Department of Veterans Affairs 
(VA), is announcing an opportunity for public comment on the proposed 
collection of certain information by the agency. Under the Paperwork 
Reduction Act (PRA) of 1995, Federal agencies are required to publish 
notice in the Federal Register concerning each proposed collection of 
information, including each proposed reinstatement of a currently 
approved collection, and allow 60 days for public comment in response 
to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 2, 2018.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Brian McCarthy, Office of Regulatory and Administrative Affairs 
(10B4), Department of Veterans Affairs, 810 Vermont Avenue NW., 
Washington, DC 20420 or email to [email protected]. Please refer 
to ``OMB Control No. 2900-0712'' in any correspondence. During the 
comment period, comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Brian McCarthy at (202) 461-6345.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VHA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VHA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VHA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: E.O. 12862--Setting Customer Service Standards.
    Title: Survey of Healthcare Experiences of Patients (SHEP);

SHEP Inpatient Long Form: 10-1465-1
SHEP Inpatient Short Form: 10-1465-2
Ambulatory Care Long Form: 10-1465-3
Ambulatory Care Short Form: 10-1465-4
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Short Form: 
10-1465-5
Clinician and Group CAHPS 3.0 Patient Centered Medical Home Long Form: 
10-1465-6
Home Healthcare CAHPS Long Form: 10-1465-7
In-Center Hemodialysis CAHPS Long Form: 10-1465-8
Clinician & Group CAHPS 3.0: 10-1465-9
SHEP Community Care survey: 10-1465-10

    OMB Control Number: 2900-0712.
    Type of Review: Reinstatement of a currently approved collection.
    Abstract: The Survey of Health Experience of Patients (SHEP) has 
been developed to measure patient satisfaction in the Veterans Health 
Administration, and has been in use in its present form since 2008. The 
mission of the Veterans Health Administration (VHA) is to provide high 
quality medical care to eligible veterans. Executive Order 12862, dated 
September 11, 1993, calls for the establishment and implementation of 
customer service standards, and for agencies to ``survey customers to 
determine the kind and quality of services they want and their level of 
satisfaction with current services''. Further emphasized by the 
Executive Order 13571, on ``Streamlining Service Delivery and Improving 
Customer Service,'' issued on April 27, 2011, VA must work continuously 
to ensure that their programs are effective and meet their customers' 
needs. To this end, VA is always seeking new and innovative ways to 
ensure the highest levels of customer satisfaction.
    Affected Public: Individuals and households.
    Estimated Annual Burden:
    10-1465-1--160 hours.
    10-1465-2--18,000 hours.
    10-1465-3--160 hours.
    10-1465-4--120 hours.
    10-1465-5--48,000 hours.
    10-1465-6--8,000 hours.
    10-1465-7--80 hours.
    10-1465-8--120 hours.
    10-1465-9--30,000 hours.
    10-1465-10--72,000 hours.
    Estimated Average Burden per Respondent:
    10-1465-1--20 minutes.
    10-1465-2--15 minutes.
    10-1465-3--20 minutes.
    10-1465-4--15 minutes.
    10-1465-5--10 minutes.
    10-1465-6--20 minutes.
    10-1465-7--10 minutes.
    10-1465-8--15 minutes.
    10-1465-9--15 minutes.
    10-1465-10--15 minutes.
    Frequency of Response: Annually.
    Estimated Number of Respondents:
    10-1465-1--480.
    10-1465-2--72,000.
    10-1465-3--480.
    10-1465-4--480.
    10-1465-5--288,000.
    10-1465-6--24,000.
    10-1465-7--480.
    10-1465-8--480.
    10-1465-9--120,000.
    10-1465-10--288,000.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Department Clearance Officer, Office of Quality, Privacy and Risk, 
Department of Veterans Affairs.
[FR Doc. 2017-23587 Filed 10-30-17; 8:45 am]
 BILLING CODE 8320-01-P