[Federal Register Volume 82, Number 185 (Tuesday, September 26, 2017)]
[Notices]
[Pages 44836-44837]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-20496]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Revision From OMB of One Current Public 
Collection of Information: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0030 
abstracted below that we will submit to OMB for a revision in 
compliance with the Paperwork Reduction Act (PRA). The ICR describes 
the nature of the information collection and its expected burden. This 
collection allows customers to provide feedback to TSA about their 
experiences with TSA's processes and procedures, to request information 
or request assistance at the TSA checkpoint, and to report security 
threats and vulnerabilities.

DATES: Send your comments by November 27, 2017.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh the above address, 
or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Consistent with the requirements of Executive Order (E.O.) 13771, 
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777, 
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments 
on the extent to which this request for information could be modified 
to reduce the burden on respondents.

Information Collection Requirement

    OMB Control Number 1652-0030; TSA Customer Comment Card. The ICR is 
a voluntary program for airport passengers to provide feedback to TSA 
regarding their experiences with TSA security procedures. The 
collection of information allows TSA to evaluate and address customer 
concerns about security procedures and policies.
    TSA Customer Comment Cards collect feedback, complaints, or 
compliments and the passenger may voluntarily provide contact 
information. TSA uses the contact information to respond to the 
passenger's comments. For passengers who deposit their cards in the 
designated drop-boxes, TSA staff at airport collect the cards, 
categorize comments, enter the results into an online system for 
reporting, and respond to passengers as appropriate.
    In addition, the TSA Contact Center (TCC) continues to be available 
for passengers to make comments independently of airport involvement 
via online submission forms, available at www.tsa.gov/contact/contact-forms. These electronic forms of the comment card are intended for the 
same purpose, to allow passengers to provide feedback to TSA regarding 
their experiences with TSA security procedures. Passengers may also use 
the electronic forms to file Disability or Civil Rights and Liberties 
complaints. TCC provides a receipt to any person who submits an 
electronic form. The information obtained from the electronic forms 
allows TSA to evaluate and address customer concerns about security 
procedures and policies with an electronic interface.
    TSA is revising the collection to add three new electronic forms: 
Request for Assistance, Request for Information, and Security Issue. 
The Request for Assistance electronic form allows passengers to request 
assistance at the TSA checkpoint as part of the TSA

[[Page 44837]]

Cares Program. This program was developed for passengers with 
disabilities, medical conditions, and other special circumstances who 
may need additional assistance during the security screening process. 
The program is available to all members of the public and is separate 
from the Military Severely Injured Joint Support Operations Center 
(MSIJSOC) and the Travel Protocol Office (TPO) programs which support 
and facilitate the movement of wounded warriors, severely injured 
military personnel, veterans, and other travelers requiring an escort 
through the airport security screening process. The Request for 
Information electronic form allows passengers to submit an inquiry 
about TSA policies and procedures, such as traveling with medical 
conditions, prohibited and permitted items, or security screening. The 
Security Issue electronic form allows passengers to play a critical 
role in identifying and reporting suspicious activities and threats. 
TCC will also provide receipts to any person who uses the three new 
electronic forms. TSA is required to provide a receipt to any person 
who reports a security problem, deficiency, or vulnerability. See 49 
CFR 1503.3(a).
    TSA estimates the number of respondents to be 203,659, with an 
estimated number of 18,431 average annual burden hours. The annual 
respondents and burden hours have decreased from the prior ICR 
submission estimate due to new estimates derived from actual data 
obtained over the past few years. The number of paper customer comment 
card submissions decreased from 150,000 to 50,000 and the number of 
electronic comment submissions (previously called Talk to TSA) 
decreased from 170,000 to 136,140. As a result, the annual burden hour 
has decreased accordingly. In addition, TSA reduced its hour burden 
estimates for the Disability and Civil Right complaints from 30 minutes 
to 10 minutes based on actual usage data.

    Dated: September 20, 2017.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2017-20496 Filed 9-25-17; 8:45 am]
 BILLING CODE 9110-05-P