[Federal Register Volume 82, Number 176 (Wednesday, September 13, 2017)]
[Notices]
[Pages 43035-43036]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-19370]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID FEMA-2017-0029; OMB No. 1660-0130]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on an extension, without change, of a currently approved 
information collection. In accordance with the Paperwork Reduction Act 
of 1995, this notice seeks comments concerning the Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery.

DATES: Comments must be submitted on or before November 13, 2017.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2017-0029. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., 8NE, Washington, DC 20472-
3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Contact Sherina Greene, Management and 
Program Analyst, FEMA Office of the Chief Administrative Officer, 
Information Management Division, at (202) 646-4343 for further 
information. You may contact the Information Management Division for 
copies of the proposed collection of information at email address: 
[email protected].

SUPPLEMENTARY INFORMATION: Executive Order 12862 directs Federal 
agencies to provide service to the public that matches or exceeds the 
best service available in the private sector. In order to work 
continuously to ensure that our programs are effective and meet our 
customers' needs, Federal Emergency management Agency (FEMA) (hereafter 
``the Agency'') seeks to obtain OMB approval of a generic clearance to 
collect qualitative feedback on our service delivery. By qualitative 
feedback we mean information that provides useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study.

Collection of Information

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.

[[Page 43036]]

    Type of Information Collection: Extension, without change, of a 
currently approved information collection.
    OMB Number: 1660-0130.
    FEMA Forms: None.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. Feedback collected 
under this generic clearance will provide useful information, but it 
will not yield data that can be generalized to the overall population. 
This type of generic clearance for qualitative information will not be 
used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: The target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential non-response 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Affected Public: Individuals or Households.
    Number of Respondents: 1,075,000.
    Number of Responses: 1,075,000.
    Estimated Total Annual Burden Hours: 181,995 hours.
    Estimated Total Annual Respondent Cost: $6,340,705.80.
    Estimated Respondents' Operation and Maintenance Costs: None.
    Estimated Respondents' Capital and Start-Up Costs: None.
    Estimated Total Annual Cost to the Federal Government: 
$2,079,000.95.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: September 6, 2017.
Tammi Hines,
Acting Records Management Program Chief, Mission Support, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2017-19370 Filed 9-12-17; 8:45 am]
 BILLING CODE 9111-19-P