[Federal Register Volume 82, Number 112 (Tuesday, June 13, 2017)]
[Notices]
[Pages 27080-27081]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-12232]


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DEPARTMENT OF LABOR

Office of the Secretary


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; A Study of Customer Satisfaction With Five 
Office of Disability Employment Policy (ODEP) Technical Assistance (TA) 
Centers

AGENCY: Office of the Assistant Secretary for Policy, Chief Evaluation 
Office, Department of Labor.

ACTION: Notice.

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SUMMARY: The Department of Labor (DOL), as part of its continuing 
effort to reduce paperwork and respondent burden, conducts a 
preclearance consultation program to provide the general public and 
Federal agencies with an opportunity to comment on proposed and/or 
continuing collections of information in accordance with the Paperwork 
Reduction Act (PRA) of 1995 (PRA95) [44 U.S.C. 3506(c)(2)(A)]. This 
program helps to ensure that requested data can be provided in the 
desired format, reporting burden (time and financial resources) is 
minimized, collection instruments are clearly understood, and the 
impact of collection requirements on respondents is properly assessed.
    Currently, the Department of Labor is soliciting comments 
concerning the collection of data for a study of customer satisfaction 
with five Office of Disability Employment Policy (ODEP) Technical 
Assistance (TA) Centers. A copy of the proposed Information Request 
(ICR) can be obtained by contacting the office listed in the addressee 
section of this notice.

DATES: Written comments must be submitted to the office listed in the 
addresses section below on or before August 14, 2017.

ADDRESSES: You may submit comments by either one of the following 
methods: Email: [email protected]; Mail or Courier: Cherise 
Hunter, Chief Evaluation Office, U.S. Department of Labor, Room S-1303, 
200 Constitution Avenue NW., Washington, DC 20210.
    Instructions: Please submit one copy of your comments by only one 
method. All submissions received must include the agency name and OMB 
Control Number identified above for this information collection. 
Because we continue to experience delays in receiving mail in the 
Washington, DC area, commenters are strongly encouraged to transmit 
their comments electronically via email or to submit them by mail 
early. Comments, including any personal information provided, become a 
matter of public record. They will also be summarized and/or included 
in the request for OMB approval of the information collection request.

FOR FURTHER INFORMATION CONTACT: Cherise Hunter by email at 
[email protected].

SUPPLEMENTARY INFORMATION: 
    I. Background. The Chief Evaluation Office (CEO) of the U.S. 
Department of Labor in partnership with the Office of Disability 
Employment Policy (ODEP) seeks to examine customer satisfaction with 
ODEP TA Centers. ODEP established five TA Centers to serve a diverse 
set of purposes, functions, and

[[Page 27081]]

customers. Operating with grants funded by ODEP, these Centers assist 
employers, federal agencies, state governments, non-profits, 
individuals with disabilities, and others with technical assistance and 
policy development concerning the integration of people with 
disabilities into employment. The overarching goals of the study are to 
determine the extent to which customers are satisfied with the TA 
provided by the Centers and to document the processes and methods used 
by the TA Centers to encourage the adoption and implementation of 
ODEP's policies and practices by targeted and untargeted customers. 
This study will answer research questions regarding how the TA Centers 
operate, the quality and utility of the services they provide, and the 
degree to which Center programs and services have led to the adoption 
and implementation of ODEP-recommended policies and practices, as 
perceived by customers. This Federal Register Notice provides the 
opportunity to comment on the four proposed data collection instruments 
that will be used in the study:
    * The Pulse Survey. Customers with an available email address will 
receive an email invitation to complete a brief web survey 
approximately 48 hours following contact with a TA Center. This 
questionnaire will collect information on the customer's level of 
satisfaction with Center staff, the usefulness of the information 
obtained, their overall satisfaction with the interaction, and the 
likelihood they would recommend the Center to others.
    * The In-Depth Survey. Frequent customers and customers who have 
ongoing relationships with the Centers will be contacted annually and 
invited to complete a more in-depth web survey to assess their overall 
satisfaction with the Centers. In addition to assessing satisfaction 
with Center staff, the Centers overall, and the utility of information 
obtained, the In-Depth Survey will delve into the utility of network 
and collaborative activities, the extent to which the TA was applied or 
implemented, and whether or not the customer adopted new policies or 
practices.
    * Qualitative Interviews with Customers. Qualitative interviews 
will be conducted annually with a small sample of three types of 
customers--employers, government agencies, and community-based 
organizations--to assess the utility and implementation of TA and 
policy dissemination within specific settings of different 
organizations.
    * Qualitative Interviews with Center Staff. Annual qualitative 
interviews with Center staff will collect information on their 
perspective on adoption and implementation of ODEP-recommended policies 
and practices.
    II. Desired Focus of Comments. Currently, the Department of Labor 
is soliciting comments concerning the above data collection for a study 
of customer satisfaction with the five ODEP TA Centers. DOL is 
particularly interested in comments that:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submissions of responses.
    III. Current Actions. At this time, the Department of Labor is 
requesting clearance for data collection to assess customer 
satisfaction with five ODEP TA Centers via surveys with Center 
customers and qualitative interviews with Center customers and staff.
    Type of Review: New information collection request.
    OMB Control Number: XXXX-0NEW.

                                          Estimated Total Burden Hours
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                                                     Number of                    Average burden
    Data collection activity       Total number    responses per   Total annual      hours per     Total annual
                                  of respondents    respondent       responses       response      burden hours
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Pulse Survey....................          33,900               1          11,300            .083          937.90
In-Depth Survey.................           9,855               1           3,285            .250          821.25
Qualitative Interviews with                   72               1              24           1.000           24.00
 Customers......................
Qualitative Interviews with                   30               1              10           1.000           10.00
 Center staff...................
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    Total.......................          43,857  ..............          14,619  ..............         1793.15
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    Affected Public: Customers and staff of the five ODEP TA Centers: 
The Employer Resource Network (EARN); the National Collaborative on 
Workforce and Disability for Youth (NCWD/Y); the Job Accommodation 
Network (JAN); the Partnership on Employment and Accessible Technology 
(PEAT); and the National Center on Leadership for the Employment and 
Economic Advancement of People with Disabilities (LEAD).
    Form(s): Pulse Survey, In-Depth Survey, Qualitative Interview 
Discussion Guides.
    Total Respondents: 43,857.
    Annual Frequency: One time.
    Comments submitted in response to this request will be summarized 
and/or included in the request for Office of Management and Budget 
approval of the information collection request; they will also become a 
matter of public record.

    Dated: June 7, 2017.
Molly Irwin,
Chief Evaluation Officer, U.S. Department of Labor.
[FR Doc. 2017-12232 Filed 6-12-17; 8:45 am]
 BILLING CODE 4510-HX-P