[Federal Register Volume 82, Number 102 (Tuesday, May 30, 2017)]
[Notices]
[Page 24675]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-10971]


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DEPARTMENT OF COMMERCE

Office of the Secretary


Submission for OMB Review; Comment Request; Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

    The Department of Commerce will submit a request for renewal of an 
existing collection of information entitled, ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery,'' to 
the Office of Management and Budget (OMB) for clearance under the 
provisions of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Agency: Office of the Secretary, Office of the Chief Information 
Officer.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 0690-0030.
    Form Number(s): None.
    Type of Request: Regular (extension of a currently approved 
information collection).
    Number of Respondents: 244,710.
    Average Hours per Response: 5 to 30 minutes for surveys; 1 to 2 
hours for focus groups; 30 minutes to 1 hour for interviews (Other 
response times will depend on the type of information collected).
    Burden Hours: 75,711 (Correction to the 60-day Federal Register 
Notice, which stated 631,334. Burden Hours).
    Needs and Uses: This request is for an extension of a currently 
approved information collection of a ``Generic Fast-track'' process 
offered to all government agencies by OMB in 2010. Fast-track means 
that each request receives approval five days after submission, if no 
issues are brought to DOC's attention by OMB within five days.
    The information collection activity for this fast-track process 
will garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Department of 
Commerce's commitment to improving service delivery. By qualitative 
feedback we mean information that provides useful insights on 
perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Department and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The DOC received no comments in response to the 60-day notice 
published in the Federal Register on March 23, 2017 (82 FR 14872).
    Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, local or 
Tribal Government; Federal Government, etc.
    Frequency: One-time; Annually.
    Respondent's Obligation: Voluntary.
    This information collection request may be viewed at reginfo.gov. 
Follow the instructions to view Department of Commerce collections 
currently under review by OMB.
    Written comments and recommendations for the proposed information 
collection should be sent within 30 days of publication of this notice 
to [email protected] or fax to (202) 395-5806.

Sheleen Dumas,
Departmental PRA Lead, Office of the Chief Information Officer.
[FR Doc. 2017-10971 Filed 5-26-17; 8:45 am]
 BILLING CODE 3510-17-P