[Federal Register Volume 81, Number 246 (Thursday, December 22, 2016)]
[Notices]
[Pages 93883-93884]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-30848]


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DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2016-0098]


Notice of Request for Revision to and Extension of Approval of an 
Information Collection; Veterinary Services National Import Export 
Services Customer Service Survey Project

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Revision to and extension of approval of an information 
collection; comment request.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request a revision to and extension of approval of an 
information collection to evaluate service delivery by the National 
Import Export Services to the public.

DATES: We will consider all comments that we receive on or before 
February 21, 2017.

ADDRESSES: You may submit comments by either of the following methods:
     Federal eRulemaking Portal: Go to http://www.regulations.gov/#!docketDetail;D=APHIS-2016-0098.
     Postal Mail/Commercial Delivery: Send your comment to 
Docket No. APHIS-2016-0098, Regulatory Analysis and Development, PPD, 
APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
1238.
    Supporting documents and any comments we receive on this docket may 
be viewed at http://www.regulations.gov/#!docketDetail;D=APHIS-2016-
0098 or in our reading room, which is located in Room 1141 of the USDA 
South Building, 14th Street and Independence Avenue SW., Washington, 
DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through 
Friday, except holidays. To be sure someone is there to help you, 
please call (202) 799-7039 before coming.

FOR FURTHER INFORMATION CONTACT: For information on the National Import 
Export Services customer service survey project, contact Ms. Demille 
Richardson, Program Analyst, VS, APHIS, NIES, 4700 River Road Unit 40, 
Riverdale, MD 20737; 301-851-3438. For copies of more detailed 
information on the information collection, contact Ms. Kimberly Hardy, 
APHIS' Information Collection Coordinator, at (301) 851-2483.

SUPPLEMENTARY INFORMATION: 
    Title: Veterinary Services National Import Export Services Customer 
Service Survey Project.
    OMB Control Number: 0579-0334.
    Type of Request: Revision to and extension of approval of an 
information collection.
    Abstract: The Animal and Plant Health Inspection Service (APHIS) of 
the U.S. Department of Agriculture, among other things, regulates and 
provides services related to the importation, interstate movement, and 
exportation of animals, animal products, and other articles to prevent 
the spread of pests and diseases of livestock. APHIS' Veterinary 
Services' (VS') National Import Export Services (NIES) is the program 
unit that carries out these activities to protect animal health.
    After performing a service for an individual or business, NIES 
conducts a survey to evaluate its customer service. The survey consists 
of a short questionnaire in which respondents are asked to identify the 
type of customer they are (e.g., pet owners, animal importers/
exporters, animal product and byproduct importers/exporters, users of 
quarantine facilities, and accredited veterinarians), and then to rate 
the services received in terms of courtesy, timeliness, helpfulness, 
etc. Respondents are also asked to rate and provide comments concerning 
their overall experience. Completion of the questionnaire is voluntary 
and responses do not identify the individual respondent.
    NIES uses the survey to gain a general view of the public's 
perception of NIES customer service at VS service centers, animal 
import centers, and air and seaports, and identifies areas in which 
NIES can improve service delivery to the public and more efficiently 
meet the needs and expectations of customers.
    Since the last approval of this collection by the Office of 
Management and Budget (OMB), we have changed the name from Veterinary 
Services Customer Service Survey to Veterinary Services National Import 
Export Services Customer Service Survey Project to more accurately 
reflect the respondents and the intent of the survey.
    We are asking OMB to approve our use of this information collection 
activity, as described, for an additional 3 years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
collection of information, including the validity of the methodology 
and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, through use, as appropriate, of automated, 
electronic, mechanical, and other collection technologies; e.g., 
permitting electronic submission of responses.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.0382 hours per response.
    Respondents: Members of the public who receive services from 
Veterinary Services (e.g., pet owners, animal importers/exporters, 
animal product and byproduct importers/exporters, users of quarantine 
facilities, and accredited veterinarians).
    Estimated annual number of respondents: 15,050.
    Estimated annual number of responses per respondent: 1.32.
    Estimated annual number of responses: 19,850.
    Estimated total annual burden on respondents: 760 hours. (Due to

[[Page 93884]]

averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

    Done in Washington, DC, this 16th day of December 2016.
Kevin Shea,
Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2016-30848 Filed 12-21-16; 8:45 am]
 BILLING CODE 3410-34-P