[Federal Register Volume 81, Number 230 (Wednesday, November 30, 2016)]
[Proposed Rules]
[Pages 86467-86488]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-27848]



  Federal Register / Vol. 81, No. 230 / Wednesday, November 30, 2016 / 
Proposed Rules  

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

42 CFR Parts 431, 435, and 457

[CMS-2334-P2]
RIN 0938-AS55


Medicaid and Children's Health Insurance Programs: Eligibility 
Notices, Fair Hearing and Appeal Processes for Medicaid and Other 
Provisions Related to Eligibility and Enrollment for Medicaid and CHIP

AGENCY: Centers for Medicare & Medicaid Services (CMS), HHS.

ACTION: Proposed rule.

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SUMMARY: This proposed rule proposes to implement provisions of the 
Medicaid statute pertaining to Medicaid eligibility and appeals. This 
proposed rule continues our efforts to assist states in implementing 
Medicaid and CHIP eligibility, appeals, and enrollment changes required 
by the Affordable Care Act.

DATES: To be assured consideration, comments must be received at one of 
the addresses provided below, no later than 5 p.m. on January 23, 2017.

ADDRESSES: In commenting, please refer to file code CMS-2334-P2. 
Because of staff and resource limitations, we cannot accept comments by 
facsimile (FAX) transmission.
    You may submit comments in one of four ways (please choose only one 
of the ways listed):
    1. Electronically. You may submit electronic comments on this 
regulation to http://www.regulations.gov. Follow the ``Submit a 
comment'' instructions.
    2. By regular mail. You may mail written comments to the following 
address ONLY: Centers for Medicare & Medicaid Services, Department of 
Health and Human Services, Attention: CMS-2334-P2, P.O. Box 8016, 
Baltimore, MD 21244-8016.
    Please allow sufficient time for mailed comments to be received 
before the close of the comment period.
    3. By express or overnight mail. You may send written comments to 
the following address ONLY: Centers for Medicare & Medicaid Services, 
Department of Health and Human Services, Attention: CMS-2334-P2, Mail 
Stop C4-26-05, 7500 Security Boulevard, Baltimore, MD 21244-1850.
    4. By hand or courier. Alternatively, you may deliver (by hand or 
courier) your written comments ONLY to the following addresses prior to 
the close of the comment period:
    a. For delivery in Washington, DC-- Centers for Medicare & Medicaid 
Services, Department of Health and Human Services, Room 445-G, Hubert 
H. Humphrey Building, 200 Independence Avenue SW., Washington, DC 
20201.
    (Because access to the interior of the Hubert H. Humphrey Building 
is not readily available to persons without Federal government 
identification, commenters are encouraged to leave their comments in 
the CMS drop slots located in the main lobby of the building. A stamp-
in clock is available for persons wishing to retain a proof of filing 
by stamping in and retaining an extra copy of the comments being 
filed.)
    b. For delivery in Baltimore, MD-- Centers for Medicare & Medicaid 
Services, Department of Health and Human Services, 7500 Security 
Boulevard, Baltimore, MD 21244-1850.
    If you intend to deliver your comments to the Baltimore address, 
call telephone number (410) 786-7195 in advance to schedule your 
arrival with one of our staff members.
    Comments erroneously mailed to the addresses indicated as 
appropriate for hand or courier delivery may be delayed and received 
after the comment period.
    For information on viewing public comments, see the beginning of 
the SUPPLEMENTARY INFORMATION section.

FOR FURTHER INFORMATION CONTACT:  Sarah deLone, (410) 786-0615.

SUPPLEMENTARY INFORMATION: 
    Inspection of Public Comments: All comments received before the 
close of the comment period are available for viewing by the public, 
including any personally identifiable or confidential business 
information that is included in a comment. We post all comments 
received before the close of the comment period on the following Web 
site as soon as possible after they have been received: http://www.regulations.gov. Follow the search instructions on that Web site to 
view public comments.
    Comments received timely will also be available for public 
inspection as they are received, generally beginning approximately 3 
weeks after publication of a document, at the headquarters of the 
Centers for Medicare & Medicaid Services, 7500 Security Boulevard, 
Baltimore, Maryland 21244, Monday through Friday of each week from 8:30 
a.m. to 4 p.m. To schedule an appointment to view public comments, 
phone 410-786-7195.

Executive Summary

    This proposed rule proposes to implement provisions of the Patient 
Protection and Affordable Care Act of 2010 and the Health Care and 
Education Reconciliation Act of 2010 (collectively referred to as the 
Affordable Care Act). This proposed rule proposes changes to promote 
modernization and coordination of Medicaid appeals processes with other 
health coverage programs authorized under the Affordable Care Act, as 
well as technical and minor proposed modifications to delegations of 
eligibility determinations and appeals.

Table of Contents

    To assist readers in referencing sections contained in this 
document, we are providing the following table of contents.

I. Background
II. Provisions of the Proposed Rule
    A. Appeals Coordination Between Insurance Affordability Programs
    B. Expedited Appeals Processes
    C. Single State Agency--Medicaid Delegations of Eligibility and 
Fair Hearings
    D. Modernization of Medicaid Fair Hearing Processes
III. Collection of Information Requirements
IV. Response to Comments
V. Regulatory Impact Analysis
Regulation Text

Acronyms and Terms

    Because of the many organizations and terms to which we refer by 
acronym in this final rule, we are listing these acronyms and their 
corresponding terms in alphabetical order below:

ABP Alternative Benefit Plans
[the] Act The Social Security Act
Affordable Care Act The Affordable Care Act of 2010, which is the 
collective term for the Patient Protection and Affordable Care Act 
(Pub. L. 111-148, enacted on March 23, 2010) as amended by the 
Health Care and Education Reconciliation act of 2010 (Pub. L. 111-
152)
APTC Advanced Payment of the Premium Tax Credit
CHIP Children's Health Insurance Program
CMS Centers for Medicare & Medicaid Services
COI Collection of Information
CSR Cost-sharing reductions
FFE Federally-Facilitated Exchange
FFP Federal financial participation
HHS Department of Health and Human Services
ICA Intergovernmental Cooperation Act of 1968
ICR Information Collection Requirements
MAGI Modified Adjusted Gross Income
MCO Managed Care Organization
OMB Office of Management and Budget
PRA Paperwork Reduction Act of 1995
QHP Qualified Health Plan
RFA Regulatory Flexibility Act
RIA Regulatory Impact Analysis
SBE State-Based Exchange
SSA Social Security Administration
SSI Supplemental Security Income

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I. Background

    The Patient Protection and Affordable Care Act (Pub. L. 111-148, 
enacted on March 23, 2010), was amended by the Health Care and 
Education Reconciliation Act of 2010 (Pub. L. 111-152, enacted on March 
30, 2010). These laws are collectively referred to as the Affordable 
Care Act. The Affordable Care Act extends and simplifies Medicaid 
eligibility and, in the March 23, 2012 Federal Register, we issued a 
final rule entitled ``Medicaid Program; Eligibility Changes Under the 
Affordable Care Act of 2010'' addressing certain key Medicaid 
eligibility issues.
    In the January 22, 2013 Federal Register, we published a proposed 
rule entitled ``Essential Health Benefits in Alternative Benefit Plans, 
Eligibility Notices, Fair Hearing and Appeal Processes for Medicaid and 
Exchange Eligibility Appeals and Other Provisions Related to 
Eligibility and Enrollment for Exchanges, Medicaid and CHIP, and 
Medicaid Premiums and Cost Sharing'' (78 FR 4594) (``January 22, 2013 
Eligibility and Appeals Proposed Rule'') that proposed changes to 
provide states more flexibility to coordinate Medicaid and the 
Children's Health Insurance Program (CHIP) procedures related to 
eligibility notices, appeals, and other related administrative actions 
with similar procedures used by other health coverage programs 
authorized under the Affordable Care Act. In the July 15, 2013 Federal 
Register, we issued the ``Medicaid and Children's Health Insurance 
Programs: Essential Health Benefits in Alternative Benefit Plans, 
Eligibility Notices, Fair Hearing and Appeal Processes, and Premiums 
and Cost Sharing; Exchanges: Eligibility and Enrollment; final rule'' 
that finalized certain provisions included in the January 22, 2013 
Eligibility and Appeals proposed rule (78 FR 42160) (``July 15, 2013, 
Eligibility and Appeals final rule''). In the final rule published 
elsewhere in this Federal Register, ``Medicaid and Children's Health 
Insurance Programs: Eligibility Notices, Fair Hearing and Appeal 
Processes for Medicaid and Other Provisions Related to Eligibility and 
Enrollment for Medicaid and CHIP'' (``Medicaid Eligibility and Appeals 
final rule''), we finalized most of the remaining provisions included 
in the January 22, 2013, proposed rule.
    We received a number of comments on the January 22, 2013, 
Eligibility and Appeals proposed rule suggesting alternatives that we 
had not originally considered and did not propose. To give the public 
the opportunity to comment on those options, we are now proposing 
certain revisions to the regulations in 42 CFR part 431, subpart E, 
part 435, subpart M, and part 457, subpart K, that are related to those 
comments. In addition, we propose to make other corrections and 
modifications related to delegations of eligibility determinations and 
appeals, and appeals procedures. We have developed these proposals 
through our experiences working with states and Exchanges, and Exchange 
appeals entities operationalizing fair hearings.

II. Provisions of the Proposed Rule

A. Appeals Coordination With Exchanges and CHIP

    Section 431.221(a)(1) of the Medicaid Eligibility and Appeals final 
rule published elsewhere in this Federal Register requires states to 
establish procedures that permit applicants and beneficiaries, or their 
authorized representative, to submit a Medicaid fair hearing request 
through the same modalities as must be available to submit an 
application (that is, online, by phone and through other commonly 
available electronic means, as well as by mail, or in person under 
Sec.  435.907(a)). States will be required to make all modalities 
available effective 6 months from the date of a Federal Register notice 
alerting them to the effectiveness of the requirement.
    We believe it is important that, to the extent possible, consumer 
protections and procedures should be aligned across all insurance 
affordability programs. Therefore, in this proposed rule, we propose to 
add a new Sec.  457.1185(a)(1)(i), which would require that states make 
the same modalities available for individuals to request a review of 
CHIP determinations that are subject to review under Sec.  457.1130. 
Under proposed Sec.  457.1185(a)(1)(ii), states would be required to 
provide applicants and beneficiaries (or an authorized representative) 
with the ability to include a request for expedited completion of their 
review as part of their request for review under Sec.  457.1160. We 
intend the requirement to make available the opportunity for applicants 
and beneficiaries to request review of CHIP determinations either 
online, by phone, or through other commonly-available electronic means 
to be effective at the same time as these other modalities are required 
for Medicaid fair hearing requests under Sec.  431.221(a)(1) of the 
Medicaid Eligibility and Appeals final rule published elsewhere in this 
Federal Register.
    As consumers may increasingly rely on telephonic and electronic 
appeal requests, we believe it is important for individuals to receive 
confirmation that their request has been received. Therefore, we also 
propose to add a new Sec.  431.221(a)(2) to require that the agency 
provide individuals and their authorized representatives with written 
confirmation within 5 business days of receiving a Medicaid fair 
hearing request. Under the proposed regulations, this written 
confirmation would be provided by mail or electronic communication, in 
accordance with the election made by the individual under Sec.  
435.918. We also propose a definition of ``business days'' in Sec.  
431.201 to clarify that it has the same meaning as ``working days'' and 
occurs Monday through Friday, excluding all federal holidays as well as 
other holidays recognized by the state. We propose a similar written 
confirmation requirement for CHIP review requests at Sec.  
457.1185(a)(2). Written confirmation of Exchange-related appeals 
similarly is required under the Exchange regulations at 45 CFR 
155.520(d); however, no time frame is specified in the Exchange 
regulations for an Exchange or Exchange appeals entity to provide such 
written confirmation.
    Current Sec.  431.221(d) requires that the Medicaid agency 
establish an ``appeals period'' (that is, the period of time 
individuals are provided to request a fair hearing) not to exceed 90 
days. Current regulations do not provide for a minimum appeals period 
for Medicaid fair hearing requests or provide any limitation on the 
length of the appeals period under CHIP. Under 45 CFR 155.520(b), which 
specifies the requirements for Exchange appeal requests submitted to an 
Exchange or Exchange appeals entity, individuals are given 90 days to 
appeal an Exchange-related determination, except that an Exchange and 
Exchange appeals entity may provide for a shorter appeals period for 
Exchange-related appeal requests in order to achieve alignment with 
Medicaid, as long as such shorter period is not less than 30 days. In 
the January 22, 2013, Eligibility and Appeals proposed rule, we 
proposed providing applicants who receive a combined eligibility notice 
with the opportunity to make a joint fair hearing request. Some 
commenters were concerned that individuals could be confused if 
different Medicaid and Exchange appeals periods applied, and that this 
could result in procedural denials if fair hearing requests were filed 
timely under the Exchange regulations (generally 90 days), but not by 
the state's filing deadline for Medicaid (which could be less than 90 
days). For example, an

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Exchange appeals entity's appeal period could be 90 days, where a state 
Medicaid agency's appeal period is 45 days for an individual to request 
a fair hearing.
    Fully aligning the Exchange appeals and Medicaid appeals periods 
would require states to provide Medicaid applicants and beneficiaries 
with a 90-day appeals period. Currently, only two states allow 90 days 
for individuals to request fair hearings; most states permit only 30 
days. We believe that requiring that all states provide a 90-day 
appeals period would be challenging to many state agencies, given the 
significant operational changes required. On the other hand, because 
eligible individuals can enroll in Medicaid throughout the year, 
individuals whose appeal period has expired can always submit a new 
application or claim for the agency's consideration. Therefore, we 
propose instead to maximize the extent of alignment and to minimize the 
potential for consumer confusion resulting from different appeals 
periods for the different programs by revising Sec.  431.221(d) to 
require that Medicaid agencies accept as timely filed a Medicaid appeal 
filed using a joint fair hearing request that is timely submitted to an 
Exchange or Exchange appeals entity within the appeals period allowed 
by the Exchange.
    As discussed in the Medicaid Eligibility and Appeals final rule 
published elsewhere in this Federal Register, we are finalizing 
regulations at Sec. Sec.  435.1200(g)(1)(i) and 457.351 enabling 
individuals who receive a combined eligibility notice from an Exchange 
which includes a Medicaid or CHIP denial to submit a joint request 
(referred to as a ``joint fair hearing request'' in the case of a 
Medicaid denial and a ``joint review request'' in the case of a CHIP 
denial) to an Exchange or Exchange appeals entity. Building on the 
joint fair hearing and joint review request process finalized in the 
Medicaid Eligibility and Appeals final rule, proposed Sec.  
431.221(d)(2) in this proposed rule, would require states to treat a 
request for a Medicaid fair hearing as timely filed if filed with an 
Exchange or Exchange appeals entity as part of a joint fair hearing 
request within the time permitted for requesting an Exchange-related 
appeal under the Exchange regulations. At Sec.  457.1185(a)(3)(ii), we 
propose that states similarly must accept as timely joint review 
requests in CHIP filed at an Exchange or Exchange appeals entity within 
the time permitted under the Exchange regulation.
    To promote, although not require, alignment of the Medicaid and 
Exchange-related appeals periods, we are also proposing revisions at 
Sec.  431.221(d)(1) under which the Medicaid agency would be required 
to provide individuals with no less than 30 days nor more than 90 days 
to request a fair hearing--the same minimum and maximum appeals period 
permitted under the Exchange regulations at 45 CFR 155.520(b); a 
similar requirement for CHIP is proposed at new Sec.  
457.1185(a)(3)(i).
    In order to account for delays in mailing, we are also extending 
the date on which the notice for appeals in Medicaid and CHIP would be 
considered to be received. Under proposed Sec. Sec.  431.221(d)(1) and 
457.1185(a)(3)(i), the date on which a notice is received is considered 
to be 5 days after the date on the notice, unless the individual shows 
that he or she received the notice at a later date. This 5-day rule is 
consistent with the date notices are considered received under Sec.  
431.231(c)(2), as well as Sec. Sec.  431.232(b) and 435.956(g)(2)(i) of 
the Medicaid Eligibility and Appeals final rule published elsewhere in 
this Federal Register.
    Section 431.223(a) of the Medicaid Eligibility and Appeals final 
rule published elsewhere in this Federal Register provides that states 
must offer individuals who have requested a Medicaid fair hearing the 
ability to withdraw their request via any of the modalities available 
for requesting a fair hearing. Telephonic hearing withdrawals must be 
recorded, including the appellant's statement and telephonic signature. 
This provision also provides that, for telephonic, online and other 
electronic withdrawals, the agency must send the appellant a written 
confirmation of such withdrawal, via regular mail or electronic 
notification, in accordance with the individual's election under Sec.  
435.918(a).
    In this rule, we propose at Sec.  431.223(a) that the agency must 
send such written confirmation within 5 business days of the agency's 
receipt of the withdrawal request. We propose to adopt the same policy 
for withdrawals of a CHIP review request at new Sec.  457.1185(b). 
Under Sec.  431.223(a) of the Medicaid Eligibility and Appeals final 
rule, through cross-reference to Sec.  431.221(a)(1)(i), and under 
proposed Sec.  457.1185(b), the requirement to accept telephonic, 
online or other electronic withdrawals is effective at the same time as 
the requirement to make those modalities available to individuals to 
make a fair hearing request. As noted above, the earliest that states 
will be required to accept submission of Medicaid fair hearing or CHIP 
review requests online, by phone or other commonly-available electronic 
means is 6 months from the date of publication of a Federal Register 
notice regarding implementation of this requirement. Individuals always 
retain the right to request a withdrawal in writing, regardless of 
other modalities available.
    In addition, we are proposing to revise Sec.  457.1180 to specify 
that the information provided to enrollees and applicants regarding the 
matters subject to review under Sec.  457.1130 be accessible to 
individuals who are limited English proficient and to individuals with 
disabilities, consistent with Sec.  435.905(b). Section 457.340(a) 
(related to availability of program information) applies the terms of 
Sec.  435.905 equally to CHIP. The proposed revisions to Sec.  457.1180 
are intended, in response to comments received on the January 22, 2013 
Eligibility and Appeals proposed rule, to clarify the accessibility 
standards for review notices in CHIP and that these standards are the 
same as those required for Medicaid, including the modifications to the 
requirements added in the Medicaid Eligibility and Appeals final rule 
published elsewhere in this Federal Register. We also propose revisions 
to Sec.  457.1180 to specify that these accessibility standards are 
applicable to both paper and electronic formats, according to the 
individual's choice, as provided in Sec.  457.110.
    We are also proposing conforming revisions at Sec.  457.1120(a)(1) 
to add a cross-reference to proposed Sec.  457.1185 in the list of 
regulations with which the states' CHIP review processes must comply.

B. Expedited Appeals Processes

1. Expedited Medicaid Fair Hearings, Timeliness and Performance 
Standards (Sec. Sec.  431.224, 431.244 and 431.247)
    Section 431.224(a) of the Medicaid Eligibility and Appeals final 
rule published elsewhere in this Federal Register requires that states 
establish and maintain an expedited fair hearing process if the 
standard time frame for final administrative action could jeopardize 
the individual's life, health or ability to attain, maintain, or regain 
maximum function. Under Sec.  431.244(f)(3)(i) of that final rule, 
requests for an expedited fair hearing of an eligibility-related matter 
that meet this standard must be adjudicated within 7 working days from 
the date the agency receives the request. Under Sec.  431.244(f)(3)(ii) 
of the final rule published elsewhere in this Federal Register, 
requests for an expedited fair

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hearing of a fee-for-service coverage-related matter must be 
adjudicated within 3 working days from the date the agency receives the 
request, which we believe affords comparable treatment with individuals 
requesting an expedited appeal of a decision by a managed care plan 
under Sec.  438.410. Sections 431.206, 431.221, and 431.242 of the 
final rule provide that individuals must be informed of the ability to 
request an expedited fair hearing. For a discussion of the final 
regulations related to expedited fair hearing processes, see section 
II.A.2 of the preamble to the Medicaid Eligibility and Appeals final 
rule published elsewhere in this Federal Register.
    In this rule, we propose additional parameters governing the 
timeframe for adjudicating both standard and expedited fair hearings, 
while maintaining flexibility for each state to establish policies and 
procedures best tailored to its own situation. In developing proposed 
policies relating to expedited fair hearings, we looked at the existing 
expedited appeals processes we have established for Medicaid managed 
care, Exchange-related and Medicare appeals to learn from and maximize 
coordination with other programs, as well as to achieve comparable 
treatment across programs.
    First, we are proposing to amend Sec.  431.244(f)(3)(i) of the 
final rule published elsewhere in this Federal Register, to reduce the 
amount of time that the agency has to adjudicate expedited fair 
hearings of an eligibility-related matter from 7 working days to 5 
working days. This would more closely align the timeframe for 
eligibility-related expedited fair hearings with the 3-day time frame 
provided for service-related appeals under Sec.  431.244(f)(2) and 
(f)(3)(ii), and thus result in more equitable treatment of applicants 
and beneficiaries who have urgent health needs. We are considering two 
other options related to the timeframe for states to take final 
administrative action on an expedited eligibility appeal: (1) Reducing 
the proposed time frame to 3 working days, which would align completely 
with the standard for service-related expedited fair hearings; or (2) 
not making any change to Sec.  431.244(f)(3)(i) which would leave the 7 
day timeframe in place.
    We note that we had initially proposed a 3-day timeframe for all 
expedited fair hearing decisions in the January 2013 proposed 
eligibility and appeals regulation, provisions of which are being 
published in the final rule published elsewhere in this Federal 
Register. Many commenters, particularly those representing consumers, 
supported this expedited timeframe; however, perhaps not anticipating 
that we might finalize a longer timeframe, the commenters did not 
provide specific rationale for their support, or address their view on 
whether a somewhat longer timeframe for issuing a decision in expedited 
fair hearings is acceptable. Therefore, while we are providing for a 7 
working-day timeframe for eligibility-related expedited fair hearings 
in Sec.  431.244(f)(3)(i) of the final rule published elsewhere in this 
Federal Register, we are proposing in this proposed rule a shorter 
timeframe to ensure that all stakeholders are provided an opportunity 
to provide specific input on the appropriate time frame for the agency 
to take final administrative action in an expedited fair hearing when 
an urgent health need is present, and we encourage all stakeholders to 
submit comments on all three options.
    We also propose to revise Sec.  431.224(b) to require that the 
notice provided to individuals who are denied an expedited fair hearing 
in any context must include: (1) The reason for the denial; (2) an 
explanation that the appeal request will be handled in accordance with 
the standard fair hearing process under part 431 subpart E, including 
the individual's rights under such process, and that a decision will be 
rendered in accordance with the time frame permitted under Sec.  
431.244(f)(1) and proposed Sec.  431.247 (discussed below). Similar 
notice in the event of a denial of a request for an expedited appeal is 
required under Exchange regulations at 45 CFR 155.540(b)(2), as well as 
Medicare Advantage rules at Sec.  422.584. We note that enrollees of 
Medicaid managed care plans may file a ``grievance'' if the plan denies 
a request to expedite an appeal related to services under Sec.  
438.406(a)(3)(ii)(B). Medicare Advantage plans are also required to 
inform beneficiaries of the right to file a ``grievance'' if a 
beneficiary disagrees with the plan's decision not to expedite the 
appeal request per the requirement set forth under Sec.  422.584(d)(2). 
However, we are not proposing to include a grievance process at Sec.  
431.224, as there is no similar grievance process under part 431, 
subpart E, and we believe it would be unnecessarily burdensome to 
establish a grievance process for this purpose only. Additionally, we 
do not believe that a separate grievance process will provide 
meaningful assistance to beneficiaries in addressing their underlying 
appeal. Furthermore, individuals whose grievance involves a claim that 
they have been discriminated against in the appeals and hearings 
process can use the grievance process that each Medicaid or CHIP agency 
must establish under section 1557 of the Affordable Care Act and its 
implementing regulations, at 45 CFR 92.7. These individuals may also 
file complaints of discrimination directly with the HHS Office for 
Civil Rights at www.HHS.gov/OCR.
    Instead of establishing a new grievance process, we have proposed 
requirements in paragraph (b) of Sec.  431.224 related to the contents 
of the notice of a denial of an expedited fair hearing to ensure 
transparency to the individual about why such a denial was issued, as 
well as requiring information related to the standard appeals process. 
We seek comments on this approach and whether and why, if an expedited 
fair hearing request related to a fee-for-service eligibility matter is 
denied, a grievance process should be created as part of the expedited 
fair hearings process at Sec.  431.224.
    Section 431.224(b) of the Medicaid Eligibility and Appeals final 
rule published elsewhere in this Federal Register provides that a state 
must notify an individual if his or her request for an expedited fair 
hearing was granted or denied ``as expeditiously as possible.'' We are 
proposing to modify paragraph (b) to provide for a more specific 
timeframe under which the state must notify an individual of whether 
his or her request for an expedited fair hearing is denied or granted. 
We are considering the following: (1) The state must notify an 
individual no later than 5 days from the date of the request for an 
expedited fair hearing (the same as the time frame in proposed 
Sec. Sec.  431.221(a)(2) and Sec.  431.223(a) for receipt of telephonic 
and online fair hearing requests and withdrawals in general); (2) 
another specific timeframe less than or greater than 5 days; (3) a time 
frame to be established by the Secretary in sub-regulatory guidance, 
consistent with Exchange Appeals regulations at 45 CFR 155.540(b)(2) 
(related to confirmation of denial of an expedited appeal where 
notification was oral); or (4) leaving the current policy that a state 
should inform an individual as ``expeditiously as possible.'' We seek 
comments on these proposals.
    We propose to add a new paragraph (c) to Sec.  431.224 under which 
each state would be required to develop, and update as appropriate, an 
expedited fair hearing plan, to be provided to the Secretary upon 
request. The expedited fair hearing plan must describe the

[[Page 86471]]

expedited fair hearing policies and procedures adopted by the agency to 
ensure access to an expedited fair hearing request in accordance with 
Sec.  431.224, including the circumstances in which the agency will 
require documentation to substantiate the need for an expedited fair 
hearing under Sec.  431.224(a)(1). Medical documentation requirements 
that are so burdensome as to create a procedural barrier to reasonable 
access to the expedited appeal process would not be permitted under 
proposed Sec.  431.224(c). We will be available to provide states with 
technical assistance in developing their expedited fair hearing plans.
    We note that Medicare Advantage and Part D expedited appeals 
processes at Sec.  422.584 and Sec.  423.584 require the Medicare 
Advantage or Part D plan to grant an expedited appeal if the request is 
made or supported by a physician and the physician indicates that 
applying the standard time frame for conducting an appeal may seriously 
jeopardize the life or health of the enrollee or the enrollee's ability 
to regain maximum function. For requests made by the enrollee, the plan 
must provide an expedited appeal if it determines that applying the 
standard time frame could seriously jeopardize the life or health of 
the enrollee or the enrollee's ability to regain maximum function. 
Although the enrollee may submit further medical documentation to 
support his or her claims, none is required. This is similar, but not 
identical to the standard we are finalizing at Sec.  431.224 of the 
Medicaid Eligibility and Appeals final rule published elsewhere in this 
Federal Register. We seek comment on the extent to which states may 
require, or may be prohibited from requiring, appellants to submit 
documentation of the urgency of their medical need, including whether 
we should adopt any of the above-described approaches.
    We propose adding a new section, Sec.  431.247, in subpart E to 
provide that states must establish timeliness and performance standards 
for taking final administrative action for applicants and beneficiaries 
requesting a fair hearing (whether or not an expedited hearing is 
requested), consistent with guidance issued by the Secretary, similar 
to the standards which states must establish for eligibility 
determinations under Sec.  435.912. In proposed Sec.  431.247(a)(1), we 
define ``appellant.'' In proposed paragraph (a)(2), we define 
``timeliness standards.'' In proposed paragraph (a)(3), we define 
``performance standards.'' Proposed Sec.  431.247(b)(1) provides that, 
consistent with guidance to be issued by the Secretary, states must 
establish, and submit to the Secretary upon request, timeliness and 
performance standards for (1) taking final administrative action on 
fair hearing requests for which an expedited hearing was not requested 
or was not granted under Sec.  431.224; and (2) taking final 
administrative action on fair hearing requests for which the agency has 
approved a request for an expedited fair hearing under Sec.  431.224, 
in accordance with the timeframes established in Sec.  431.244(f). 
Proposed paragraph (b)(2) provides that states may establish different 
performance standards for individuals who submit their request for a 
fair hearing directly to the agency under Sec.  431.221 and those whose 
fair hearing request is submitted to, and transferred to the agency 
from, an Exchange or Exchange appeals entity in accordance with Sec.  
435.1200(g)(1)(iii) of the Medicaid Eligibility and Appeals final rule 
published elsewhere in this Federal Register.
    In Sec.  431.247(b)(3), we propose that the timeliness and 
performance standards must account for the following factors: (1) The 
capabilities and resources generally available to the Medicaid agency 
or other governmental agency conducting fair hearings in accordance 
with Sec.  431.10(c) or other delegation; (2) the demonstrated 
performance and processes established by other state Medicaid and CHIP 
agencies, Exchanges and Exchange appeals entities, as reflected in data 
reported by the Secretary or otherwise available to the state; (3) the 
medical needs of the individuals who request fair hearings; and (4) the 
relative complexity of adjudicating fair hearing requests, taking into 
account such factors as the complexity of the eligibility criteria or 
services or benefits criteria which must be evaluated, the volume and 
complexity of evidence submitted by individual or the agency, and 
whether witnesses are called to testify at the hearing. Under proposed 
paragraph (c), states would be required to inform individuals of the 
timeliness standards adopted under this section, consistent with Sec.  
431.206(b)(4).
    Proposed Sec.  431.247(d) would require that the agency generally 
take final administrative action on all fair hearing requests in 
accordance with the outer time limits set forth in Sec.  431.244(f) (90 
days for standard fair hearings generally and shorter timeframes for 
expedited fair hearings), except when the agency cannot reach a 
decision due to delay on the part of the appellant or there is an 
emergency beyond the agency's control. We propose to move the 
regulation text codified at Sec.  431.244(f)(4) in the Medicaid 
Eligibility and Appeals final rule published elsewhere in this Federal 
Register (relating to an exception to the timeliness requirements in 
unusual circumstances, as well as the need to record the reason for any 
such delay) to Sec.  431.247(d). We also propose at Sec.  431.247(d) to 
provide that the agency may delay taking final action for up to 14 
calendar days in such unusual circumstances, similar to the delay 
permitted under the CHIP and Medicaid managed care regulations at 
Sec. Sec.  457.1160(b)(2) and 438.408(c), respectively. In Sec.  
431.247(e), we propose that the agency cannot use the time standards 
either (1) as a waiting period before taking final administrative 
action or (2) as a reason to dismiss a fair hearing request (because it 
has not taken final administrative action within the time standards). 
We note paragraphs (c) through (e) are similar to the requirements in 
Sec.  435.912 related to timeliness and performance standards for 
eligibility determinations.
    We also propose a technical revision to the introductory text of 
Sec.  431.244(f) of the final eligibility rule published elsewhere in 
this Federal Register to add a cross-reference to proposed Sec.  
431.247 to clarify that final administrative action on all fair 
hearings (both standard and expedited) must be taken in accordance with 
the timeliness and performance standards established under Sec.  
431.247.
2. Expedited CHIP Reviews and Timeliness and Performance Standards 
(Sec.  457.1160)
    We also are proposing to revise Sec.  457.1160 to require that 
States establish timeliness and performance standards for completing 
reviews of eligibility or enrollment matters in CHIP, similar to the 
requirements proposed for Medicaid. For states that have elected a 
review process that is specific to CHIP, as provided in Sec.  
457.1120(a)(1) (as opposed to a review process that complies with 
requirements in effect for all health insurance issuers in the state, 
as permitted under Sec.  457.1120(a)(2)), Sec.  457.1160(a) would 
require the state to complete reviews of eligibility, enrollment and 
health services matters within a reasonable amount of time, and to 
consider the need for expedited review when there is an immediate need 
for health services. Existing regulations at Sec.  457.1160(b) further 
specify that the standard time frame for completion of reviews of 
health services matters is 90 days, unless the medical needs of the 
individual require a shorter time frame. If the life or health of the 
individual would be seriously jeopardized (as determined by the 
physician or health plan) by operating under the standard

[[Page 86472]]

time frame, then the state must complete the review within 72 hours, 
with a permissible extension of this 72-hour time frame by up to 14 
calendar days at the request of the applicant or enrollee.
    The current provisions relating to time frames for standard and 
expedited reviews of health services matters have well served the needs 
of CHIP beneficiaries, and we are not aware of any concerns with their 
implementation, from beneficiaries or states. Accordingly, we are not 
proposing any revisions in this proposed rule related to reviews of 
health services matters in CHIP. With regard to eligibility or 
enrollment matters, we are proposing a new paragraph (c) in Sec.  
457.1160 to require that states establish timeliness and performance 
standards for completing reviews of eligibility or enrollment matters, 
similar to the standards that we are proposing for Medicaid at Sec.  
431.247. Proposed revisions at Sec.  457.1160(a) cross-reference 
proposed paragraph (c) to provide that states complete the review of an 
eligibility or enrollment matter consistent with the performance and 
timeliness standards established.
    At proposed Sec.  457.1160(c)(1), we define ``appellant,'' 
``timeliness standards,'' and ``performance standards'' for the purpose 
of completing reviews of eligibility or enrollment matters. Proposed 
paragraph (c)(2) provides that, consistent with guidance issued by the 
Secretary, states must establish timeliness and performance standards 
for completing reviews of eligibility or enrollment matters when the 
matter is subject to expedited review (in accordance with the standard 
for granting expedited review in Sec.  457.1160(a)), as well as for 
eligibility or enrollment matters that are not subject to expedited 
review. At paragraph (c)(3), we propose that states may be permitted to 
establish different timeliness and performance standards for reviews in 
which the review request is submitted directly to the state in 
accordance with the proposed Sec.  457.1185, and for those in which the 
review is transferred to the state in accordance with Sec.  457.351. 
Proposed paragraph (c)(4) requires states to complete reviews within 
the standards the state has established unless there are circumstances 
beyond its control that prevent it from meeting these standards.
    We had considered proposing the adoption of the Medicaid 
requirements for expedited reviews, including: The requirement at Sec.  
431.244(f)(1) that the state complete a review within 90 days of the 
date that the individual requests a review; the standard for granting 
an expedited fair hearing at Sec.  431.224(a)(1); the requirements at 
Sec. Sec.  431.224(a)(2) and 431.244(f)(3) of the Medicaid Eligibility 
and Appeals final rule, published elsewhere in this Federal Register, 
providing for completion of expedited fair hearing requests within 7 
working days; and the requirements at proposed Sec.  431.224(b) and 
(c), relating to notification of individuals as to whether their 
request for expedited fair hearing has been granted and the development 
of an expedited fair hearing plan. Similarly, we had considered 
proposing specific criteria which must be considered by states in 
developing timeliness and performance standards for CHIP, as are 
proposed for states in developing such standards for Medicaid at Sec.  
431.247(b)(3) in this proposed rule. However, we do not believe these 
Medicaid policies are consistent with the broader flexibility generally 
granted to states in administering their separate CHIPs under title XXI 
of Social Security Act (the Act). Rather, we believe that the changes 
we are proposing for CHIP provide states with the flexibility to 
develop timeliness and performance standards for eligibility or 
enrollment matters best suited to a state's situation and consistent 
with the historic flexibility granted to states in administering their 
CHIP programs. However, we are considering and seek comment on whether 
further alignment of CHIP and Medicaid policies related to timeliness 
and performance standards, including adoption of one or more of the 
above-listed provisions proposed for Medicaid, would result in 
improvements in care or comparability of treatment between programs, 
increased administrative efficiency or improved coordination between 
insurance affordability programs.

C. Single State Agency--Medicaid Delegations of Eligibility and Fair 
Hearings

    Under Sec.  431.10(c)(1)(i), as revised in the July 2013 
Eligibility final rule, the agency may delegate authority to determine 
Medicaid eligibility to the single state agency for the financial 
assistance program under Title IV-A (in the 50 states and the District 
of Columbia), the single state agency for the financial assistance 
programs under Title I or XIV (in Guam, Puerto Rico and the Virgin 
Islands), the federal agency administering the supplemental security 
income program under title XVI of the Act (SSI), and an Exchange.
    Under Sec.  431.10(c)(1)(ii), the agency may delegate fair hearing 
authority to an Exchange or Exchange appeals entity, subject to certain 
limitations and consumer protections. In this rule, we are proposing a 
limited expansion of the entities to which states may delegate 
eligibility determination and fair hearing authority to include other 
state and local agencies and tribes, to the extent the agency 
determines them capable of making eligibility determinations. We note 
that the state agency's requirements to provide oversight and 
monitoring described in existing regulations at Sec.  431.10(c)(3) 
continue to apply to these proposed delegations. We also propose to 
remove Sec. Sec.  431.205(b)(2), 431.232 and 431.233, relating to 
review of local evidentiary hearings, as hearings by local agencies 
will be handled instead under the rules relating to delegation of fair 
hearing authority at Sec.  431.10(c). We have proposed to address the 
option to delegate the authority to conduct fair hearings at a local 
agency, instead at Sec.  431.205(b)(1). Additional discussion of the 
changes in proposed Sec.  431.205(b) is below.
    Finally, we propose a number of revisions to the regulations to 
further strengthen beneficiary protections and the Medicaid agency's 
authority in delegated situations, to more clearly reflect current 
policy relating to delegation of eligibility determination and fair 
hearing authority to other governmental entities and to align policy 
and oversight in situations in which the Medicaid agency is supervising 
another state or local agency in administering certain state plan 
functions with current requirements for oversight over agencies to 
which authority has been formally delegated under Sec.  431.10. These 
proposed revisions are discussed in more detail below.
    Section 1902(a)(4) of the Act provides for such methods of 
administration as are found by the Secretary to be necessary for the 
proper and efficient operation of the state plan. Section 1902(a)(4) of 
the Act also permits local administration of state plan functions if 
performed under the supervision of the state Medicaid agency. 
Anticipating delegation of administrative functions to other 
governmental entities, section 1902(a)(5) of the Act similarly provides 
that states designate a single state agency to administer or to 
supervise the administration of the state plan. Delegation of authority 
to conduct eligibility determinations and/or adjudicate fair hearings--
such as to the Exchange or other public benefit program agencies, as is 
currently permitted under Sec.  431.10(c)--as well as to perform other 
administrative functions, may further the goals of efficient and 
effective operation of the Medicaid program consistent with

[[Page 86473]]

section 1902(a)(4) of the Act. Thus, current Sec.  431.10(c) permits 
delegation of eligibility determination authority to the Exchange, the 
Social Security Administration (SSA) and the title IV-A agency.
    In some instances, delegation to a local agency or tribal entity 
also may support the best interests of beneficiaries, consistent with 
section 1902(a)(19) of the Act as well as section 1902(a)(4) of the 
Act, where cultural sensitivity possessed by local entities and the 
establishment of community relationships is important to best serving 
the local population. Consistent with these statutory provisions, we 
propose to add (1) new paragraph (c)(1)(i)(A)(4) to Sec.  431.10, 
permitting states to delegate authority to determine eligibility to 
other state and local governmental agencies and to Alaska Native or 
American Indian tribal entities and (2) new paragraph (c)(1)(ii)(A) 
permitting states to delegate authority to conduct fair hearings to 
local agencies or tribal entities that were involved in the initial 
eligibility determination in the state, provided that individuals have 
the opportunity to have their fair hearing conducted instead at the 
Medicaid agency, consistent with current requirements when a state 
delegates the authority to conduct a fair hearing at Sec.  
431.10(c)(1)(ii). In Sec.  431.10(a)(2), we propose to define ``tribal 
entities'' as a tribal or Alaskan Native governmental entity designated 
by the Department of the Interior, Bureau of Indian Affairs, which 
publishes a Notice recognizing such tribal entities annually in the 
Federal Register. For the most recent Notice, see January 29, 2016, 
Indian Entities Recognized and Eligible to Receive Services from the 
United States Bureau of Indian Affairs at www.bia.gov/cs/groups/xraca/documents/text/idc1-033010.pdf. We have historically approved 
delegation of authority to conduct eligibility determinations to a 
tribal entity when that entity is also a designated title IV-A agency. 
Under Sec.  431.10(c)(1)(i)(A)(4), we propose to provide that states 
may delegate authority to determine eligibility to tribal entities, 
regardless of whether the tribal entity is a IV-A agency. We see no 
policy reason to limit delegation of authority to a tribal entity to 
determine eligibility only if the entity is a IV-A agency.
    We note that the expansion of delegation authority to include other 
state and local agencies and tribal entities under the proposed rule 
aligns with current practice in a number of states, including states in 
which counties determine eligibility. While the proposed revisions of 
Sec.  431.10(c)(1)(i) provide for delegation of eligibility 
determinations to other state agencies, the proposed revisions of Sec.  
431.10(c)(1)(ii) do not provide for a delegation of fair hearing 
authority to other state agencies. States seeking to delegate fair 
hearing authority to another state agency must request a waiver under 
the Intergovernmental Cooperation Act of 1968 (ICA), codified at 31 
U.S.C. 5604.
    We do not believe that delegation of fair hearing authority to a 
local agency or tribal entity in another state, or to an entity not 
otherwise involved in making the underlying decision that is the 
subject of a fair hearing makes sense because it could involve local 
agencies or tribal entities conducting fair hearings about eligibility 
determinations conducted outside their jurisdiction. It is also 
important that the tribe or local agency to which the eligibility 
determination function is delegated is geographically located in the 
state and that the Medicaid agency has determined that the tribe or 
local agency is capable of making eligibility determinations. The new 
delegation authority provided at proposed Sec.  431.10(c)(1)(i)(A)(4) 
and (c)(1)(ii)(A) therefore is limited to state and local agencies and 
tribal entities located in the state; in the case of fair hearing 
authority, the local agency or tribal entity also must have made the 
underlying determination at issue in the fair hearing. However, the 
hearing officer must be an impartial official, who was not involved in 
the initial determination or action, in accordance with requirement of 
the delegation to adhere to Medicaid policies reflected at Sec.  
431.10(c)(3)(A) and, more generally, in part 431, subpart E.
    Consistent with limitations on delegations under current 
regulations, any delegation under proposed Sec.  431.10(c)(1)(i)(A)(4), 
(c)(1)(ii)(A) or (c)(1)(ii)(C) must be reflected in an approved state 
plan amendment per Sec.  431.10(c)(1)(i)(A) and must meet the 
requirements set forth at Sec.  431.10(c)(2) (limiting delegations to 
government agencies which maintain personnel standards on a merit 
basis); Sec.  431.10(c)(3) (relating to agency oversight 
responsibilities and conditions of delegations); Sec.  431.10(d) 
(relating to agreements between the state Medicaid agency and the 
delegated entity); and Sec.  431.10(c)(1)(ii) (relating to every 
applicant's and beneficiary's right to request a fair hearing before 
the single state agency rather than a delegated entity). Conforming 
revisions also are proposed at Sec.  431.10(c)(3)(iii) and (d)(4) to 
ensure that the terms of those provisions apply to delegations of fair 
hearing authority to any authorized entity; Sec.  431.10(c)(1) 
(introductory text) to specify that all delegations authorized under 
that paragraph must be conducted in accordance with the requirements of 
paragraphs (c)(2), (3) and (4); Sec.  431.10(d) (introductory text) to 
include local agencies and tribal entities in the list of entities with 
which the state must have a written agreement in order to delegate 
authority; Sec.  431.10(c)(2) to require that any tribal entity to 
which authority under the regulations is delegated maintains personnel 
standards on a merit basis; and Sec.  431.205(b) and (c) to provide for 
the permissibility of fair hearings before a local agency or tribal 
entity, as well as before the Medicaid agency or Exchange or Exchange 
appeals entity.
    Section 431.205(b)(2) of the regulations currently provides that 
the Medicaid agency may provide for a local evidentiary hearing, with a 
right of appeal to the Medicaid agency. Section 431.232 provides 
individuals the right to request that such appeal involve a de novo 
hearing before the Medicaid agency; otherwise, per Sec.  431.233, an 
appeal to the Medicaid agency may be limited to a review of the record 
developed by the local hearing officer. Because states would be 
permitted to delegate fair hearing authority to local agencies under 
the proposed rule, we are proposing to revise Sec.  431.205(b)(2) to 
include local agencies and tribal entities in the list of entities that 
may conduct fair hearings in a given state and to remove Sec. Sec.  
431.232 and 431.233. Under the proposed revisions, the single state 
agency no longer could use local evidentiary hearings, with individuals 
retaining the right of appeal, including a de novo hearing, to the 
Medicaid agency. Instead, fair hearing authority could be delegated to 
a local agency in the same manner and subject to the same limitations 
as apply to delegations to an Exchange or Exchange appeals entity or 
other agency under Sec.  431.10(c)(1)(ii) of the regulations. We are 
aware of only one state that currently uses a local evidentiary hearing 
under existing regulations. We seek comment on whether the current 
regulatory authority for states to use a local evidentiary hearing with 
a right of appeal to the Medicaid agency, including the right to a de 
novo hearing should be retained in lieu of or in addition to the 
proposed regulation to permit states to delegate authority to local 
agencies to adjudicate fair hearings. We also seek comment on whether 
there are any differences in objectivity of the various types of

[[Page 86474]]

entities that may conduct fair hearings, or other factors that might 
justify differences in the policies relating to delegations of fair 
hearing authority to such entities. Unless the agency has made a formal 
delegation of fair hearing authority, subject to the limitations and 
protections set forth in the regulations, we believe it is important 
that applicants and beneficiaries always receive a full evidentiary 
hearing before the state agency. Therefore, if we were to retain 
Sec. Sec.  431.205(b), 431.232 and 431.233, we seek comment on whether 
to revise the regulations to provide that if an individual appeals the 
decision of a local evidentiary hearing, the Medicaid agency must 
always conduct a ``de novo hearing,'' rather than doing so only at the 
request of the individual; this would mean that the Medicaid agency 
would never render a final decision based only on a review of the 
record established by the local evidentiary hearing, as currently 
permitted under Sec.  431.233(a).
    Section 431.10(c)(3)(iii) permits states the option to establish a 
review process of hearing decisions issued by an Exchange or Exchange 
appeal entity that has been delegated authority to conduct fair 
hearings under Sec.  431.10(c)(1)(ii), but such review is limited to 
the proper application of federal and state Medicaid law, regulations 
and policies. In this proposed rule, we propose:
     To extend the option for states to review fair hearing 
decisions that were issued by another state agency or local agency or 
tribal entity under a delegation of authority; under the proposed rule, 
such review also would be limited to the proper application of federal 
and state Medicaid law, regulations and policies at Sec.  431.246(a) 
(see discussion below); and
     To provide at Sec. Sec.  431.10(c)(1)(ii) (introductory 
text) and 431.246(a)(2)(i) that individuals have the right to have the 
Medicaid agency review the hearing decision issued by a delegated 
entity for errors in the application of law, clearly erroneous factual 
findings or abuse of discretion within 30 days of the date the 
individual receives the hearing decision. In Sec.  431.246(b)(2)(iii), 
we propose that the date the individual receives the hearing decision, 
is considered to be 5 days after the date of the decision, unless the 
individual shows that he or she received the decision at a later date. 
This proposed timeframe would provide consistency across states while 
also supporting timely final decisions. The addition of 5 days for mail 
is consistent with Sec.  431.231, and aligns with our proposal in this 
rule regarding timeframe to request a fair hearing at Sec.  
431.221(d)(1).
    To limit the delay in final administrative action on the fair 
hearing that this additional layer of review could necessitate, we 
propose at Sec.  431.246(a)(2)(ii) that states have 45 days to issue a 
decision, measured from the date the individual requests that the 
agency review a fair hearing decision rendered by a delegated entity. 
Unlike the fair hearing conducted by the delegated agency, this review 
would not be de novo, but would be based on the record developed during 
the fair hearing. In implementing this review process, the Medicaid 
agency would be limited to applying the standards described in Sec.  
431.246(a)(2)(i).
    Review of a hearing decision issued by a delegated entity for error 
in the application of law would focus on whether the applicable federal 
and state law, regulations and policy were correctly interpreted and 
applied in the specific circumstances of a case. In reviewing factual 
findings in a hearing decision, the agency must give deference to the 
hearing officer and could not set aside a hearing officer's finding 
unless it were clearly erroneous, even if the agency would have made a 
different finding. Similarly, an abuse of discretion standard would 
require that the agency find that the hearing officer acted in an 
arbitrary manner, or without evidence in the record to support his or 
her decision. We believe the proposed standard for limited agency 
review would achieve the appropriate balance of deference to the 
hearing officer, whose role is to weigh and evaluate the credibility of 
the evidence in the record, in determining the facts; protecting the 
rights of beneficiaries; and retaining the authority for the agency to 
exercise its oversight responsibilities. The regulation text at 
proposed Sec.  431.246 (discussed in more detail below in this proposed 
rule) also applies the right to request a review of a fair hearing 
decision made pursuant to a delegation of fair hearing authority under 
an ICA waiver. We seek comment on potential alternatives, specifically 
including whether the right to request a review of a delegated hearing 
decision should be applied to all delegations of fair hearing 
authority, including both delegations under Sec.  431.10(c)(1)(ii) as 
well as delegations under an ICA waiver, or whether the right to 
request review should be available only in the case of fair hearing 
decisions rendered pursuant to a delegation of authority in certain 
situations or to certain types of entities.
    We also note that if, in the regular course of its monitoring and 
oversight activities under Sec.  431.10(c)(3)(ii), a Medicaid agency 
finds that a hearing decision issued by a delegated entity contains an 
erroneous application of law or policy, or clearly erroneous factual 
findings, or otherwise represents an abuse of discretion, existing 
regulations at Sec.  431.10(c)(3)(ii) permit a state to ``institute 
corrective action, as needed.'' Instituting corrective action could 
include modifying or reversing the hearing decisions to correct the 
error, as well as taking more systemic action such as providing 
training for the hearing officers, issuing clarifications of policy, 
and rescinding the delegation, if necessary.
    We also propose a number of minor revisions to provide additional 
guidance related to our current delegation policy, as follows:
     Consistent with our current policy, we believe it is 
important that applicants always retain the right to submit an 
application to, and have their eligibility determined by, a state or 
local entity (which could be a state-based exchange), and we propose 
revisions to expressly reflect this policy into the regulation text. 
Thus, under proposed Sec.  431.10(c)(1)(i)(A)(3), if eligibility 
determination authority is delegated to an Exchange, individuals must 
have the opportunity to file their application with, and have their 
eligibility determined by, the Medicaid agency or other state, local or 
tribal agency or entity in the state to which authority to determine 
eligibility has been delegated.
    We also propose minor modifications to specify that the Web site 
required at Sec.  435.1200(f) must be established and maintained by the 
state Medicaid agency. The proposed revision is intended to clarify the 
current regulation text to align more precisely with our current policy 
that, while the Medicaid agency can enter into an agreement with, or 
otherwise engage, another entity (such as another state agency) over 
which it exercises supervisory control or oversight consistent with 
section 1902(a)(4) of the Act, to build and maintain the Web site which 
must be made available to consumers under current Sec.  435.1200(f), it 
cannot rely on the Web site established and operated by another agency 
or entity over which it has no contractual or other supervisory 
arrangement to fulfill this responsibility. We note that we have added 
a definition of ``Federally-facilitated Exchange'' to Sec.  
431.10(a)(2), utilizing the definition established in Exchange 
regulations at Sec.  155.20.
     We propose at Sec.  431.10(c)(2)(ii) to include a general 
standard which must be met for an agency to delegate authority to 
determine eligibility or conduct fair hearings. Specifically, we 
propose that the agency must find that

[[Page 86475]]

the delegation of authority will be at least as effective and efficient 
as maintaining direct responsibility for the delegated function, and 
that the delegation will not jeopardize the interests of applicants or 
beneficiaries or undermine the objectives of the Medicaid program. This 
proposed standard is similar to the standard which must be met under 
the ICA, codified at 31 U.S.C. 6504, when a state is requesting a 
waiver of single state agency requirements to delegate certain 
functions to another state agency.
     Section 431.220(a)(1) of the Eligibility final rule 
published elsewhere in this Federal Register re-codifies current policy 
(also reflected in Sec.  431.241(a)) that individuals can request a 
fair hearing of the agency's failure to act with reasonable promptness. 
We propose conforming revisions at Sec. Sec.  431.10(c)(1)(ii)(B) and 
431.205(b)(1)(ii), redesignated at Sec.  431.205(b)(3) in this proposed 
rule, to clarify that a delegation of fair hearing authority to an 
Exchange or Exchange appeals entity includes authority to hear claims 
regarding a failure on the part of an Exchange to make an eligibility 
determination with reasonable promptness. Thus, if a state has 
delegated authority to make eligibility determinations to an Exchange, 
which fails to make a timely determination on a given application, the 
applicant would be able to request a fair hearing to address such 
failure. If fair hearing authority also has been delegated, an Exchange 
or Exchange appeals entity would be responsible under the scope of 
delegation to conduct such a fair hearing, unless the individual has 
requested that the Medicaid agency do so.
     We propose technical revisions at Sec.  431.10(c)(1)(ii) 
(introductory text) to provide that any delegation of fair hearing 
authority must be included in an approved state plan, and add a 
paragraph (c)(1)(ii)(C) to Sec.  431.10 to provide that any delegation 
of fair hearing authority must specify the agency or tribal entity to 
which authority is delegated, as well as the type of applicants and 
beneficiaries affected by the delegation. These are similar to the 
requirements relating to delegations of eligibility determinations at 
Sec.  431.10(c)(1)(i) (introductory text) and Sec.  431.10(c)(1)(i)(B).
     Section 431.10(c) permits states to delegate authority to 
conduct eligibility determinations and fair hearings to designated 
federal agencies; however, we inadvertently omitted inclusion of 
federal agencies from the list of agencies in Sec.  431.10(d) with 
which the state must have a written agreement to effectuate such 
delegation. We propose a technical correction at Sec.  431.10(d) to 
correct this omission.
     We received questions about whether functions that are 
delegated at Sec.  431.10(c)(1) can be redelegated by the delegated 
entity to a third party. The answer is no. Section 431.10(c)(1)(i) and 
(ii) specify the entities to which a state may delegate determinations 
of eligibility or conducting of fair hearings, subject to the 
requirements in paragraph (c)(2) (limiting delegations of eligibility 
determinations or fair hearing authority to governmental agencies with 
personnel merit protections, limiting delegations of eligibility 
determinations or fair hearing authority to entities that the agency 
determines capable of making the eligibility determinations, or 
conducting the hearings, and, as revised in this proposed rule, 
requiring that any delegation meet certain administrative efficiency 
standards) and paragraph (c)(3) (related to agency oversight and 
monitoring responsibilities). In addition, per Sec.  431.10(d) to 
delegate a function to another entity, the Medicaid agency must also 
have an agreement in place with the delegated entity to effectuate the 
delegation.
    We do not believe it is appropriate, or consistent with current 
policy or section 1902(a)(3), (4) or (5) of the Act, for any entity 
which has received a delegation of eligibility determination or fair 
hearing authority to re-delegate any aspect of the delegation to 
another entity. However, our regulations do not explicitly address this 
issue. To ensure no ambiguity in the policy, we propose a new paragraph 
at Sec.  431.10(c)(4) to be clear that the Medicaid agency may not 
permit a delegated entity to re-delegate any function that the Medicaid 
agency delegated under paragraph (c)(1) of the section and has a 
responsibility to ensure that no such re-delegation occurs. We also 
propose a new paragraph (d)(5), to require the agreement between the 
agencies include assurance that the functions being delegated will not 
be re-delegated.
     In Sec.  431.205(b)(3) redesignated from Sec.  
431.205(b)(1)(ii), we are proposing to remove the regulation text 
describing the condition that any delegation of fair hearing authority 
must provide for an opportunity for individuals to request a fair 
hearing at the Medicaid agency instead, as this already is required 
under Sec.  431.10(c)(1)(ii), and thus the language at Sec.  
431.205(b)(1)(ii) is redundant. Proposed introductory text at Sec.  
431.205(b) also incorporates this requirement by cross-referencing 
Sec.  431.10(c)(1)(ii).
    Finally, the single state agency also may supervise the 
administration of the state plan by another state or local agency, as 
permitted under section 1902(a)(5) of the Act. For example, county 
offices process applications and/or renewal forms and determine initial 
and ongoing eligibility. Such arrangements are permitted under section 
1902(a)(5) of the Act, which requires that the single state agency 
administer or supervise the administration of the state plan in a 
manner consistent with the statute, and Sec.  431.10(b)(1). However, 
under section 1902(a)(5) of the Act, the single state agency ultimately 
is responsible for ensuring that the administration of the state's 
Medicaid program complies with all relevant federal and state law, 
regulations and policies, and therefore the single state agency must 
remain accountable for exercising the same type of oversight when 
supervising other governmental entities in administering the state plan 
as it must exercise over an agency or other governmental entity to 
which it has delegated authority to conduct eligibility determinations 
or fair hearings under Sec.  431.10(c).
    Because the specific oversight responsibilities set forth in the 
regulations apply only to entities performing administrative functions 
under a formal delegation of authority per Sec.  431.10(c)(1)(i) or 
(ii), we propose a new paragraph (e) to provide that, in supervising 
the administration of the state plan in accordance with paragraph 
(b)(1), the Medicaid agency must ensure compliance with the 
requirements of Sec.  431.10(c)(2), (3) and (4) and enter into 
agreements with entities it is supervising which satisfy the 
requirements of Sec.  431.10(d). We propose to redesignate current 
Sec.  431.10(e) as Sec.  431.10(f), accordingly.

D. Modernization of Fair Hearing Processes

    Recent work with states and consumer advocates on Medicaid fair 
hearings has revealed a number of areas in which federal policy is 
unclear or outdated. To address these areas, we are proposing 
additional revisions to regulations in part 431 subpart E to clarify 
policies and further modernize the regulations governing fair hearings 
processes.
    Section 1902(a)(3) of the Act requires that the Medicaid agency 
provide the opportunity for a fair hearing to individuals who believe 
their claim for medical assistance has been denied or not acted upon 
with reasonable promptness. Implementing section 1902(a)(3) of the Act, 
our regulations at Sec.  431.205(d) require states to provide for a 
hearing system that meets constitutional due process standards;

[[Page 86476]]

specifically, Sec.  431.242(c) and (d) require that individuals be able 
to establish all pertinent facts and circumstances and to present their 
arguments without undue interference at a fair hearing. Despite these 
longstanding provisions, we have received complaints about unreasonable 
limitations on the presentation of evidence, such as requiring that 
evidence be submitted prior to a hearing in order to be admissible or 
not considering all relevant evidence submitted, as well as situations 
in which hearing officers are not considering particular claims or 
evidence:
     Hearing officers are not considering evidence not already 
reviewed by the agency (sometimes remanding the case to the agency to 
do so). For example, an applicant whose residency status was not 
evaluated by the agency because the agency denied eligibility on the 
basis of income is not permitted to establish state residence during 
the fair hearing consistent with the state's standards, such as 
accepting self-attestation. The result is that, if the hearing officer 
concludes that the agency's denial based on income was wrong, instead 
of making a final determination, the case is remanded to the agency to 
determine residency, causing further delay in a final determination.
     Hearing officers are not considering an individual's 
eligibility back to the date of application or renewal or during the 3-
month retroactive eligibility period prior to the month of application; 
or, in the case of an individual found not eligible for the month of 
application, not considering eligibility during the months between the 
date of application and the date of the fair hearing. For example, a 
hearing officer, after considering all the evidence in the record, may 
find the agency properly denied Medicaid based on the individual's 
income in the month of the application in January, but if the applicant 
experienced a reduction in hours of work (and therefore income) in a 
subsequent month prior to the hearing date, some hearing officers may 
not consider the applicant's eligibility as of such subsequent month. 
Or, in June, a hearing officer finds that an applicant denied 
eligibility in March based on an application submitted in January is 
eligible effective in June, but does not consider eligibility back to 
the date or month of application.
    Such practices would constitute a barrier to reaching a correct 
eligibility decision, are contrary to the purpose of section 1902(a)(3) 
of the Act, do not result in effective administration of the state 
plan, and are inconsistent with the best interests of beneficiaries, 
especially those who are not represented by counsel. Therefore, in 
accordance with sections 1902(a)(3), 1902(a)(4) and 1902(a)(19) of the 
Act, we propose to redesignate the regulations which are finalized in 
the Medicaid Eligibility and Appeals final rule published elsewhere in 
the Federal Register from Sec.  431.241(a)(1) through (4) to Sec.  
431.241(a)(1)(i) through (iv), and to add new paragraph (a)(2) to 
specify that, in fair hearings related to eligibility, the hearing must 
cover the individual's eligibility as of the date of application 
(including during the retroactive period described in Sec.  435.915) or 
renewal, as well as during the months between such date and the date of 
the fair hearing. Proposed Sec.  431.241(a)(2) relates specifically to 
eligibility-related fair hearings. We seek comment on whether the 
proposed regulation also should be applied to services and benefits-
related fair hearings.
    Section 431.242(c) requires that individuals have an opportunity to 
``establish all pertinent facts and circumstances.'' We propose to 
revise Sec.  431.242(c), re-designated at proposed Sec.  431.242(b)(2), 
to provide more clearly that individuals have the right at their fair 
hearing to submit evidence related to any relevant fact, factor or 
basis of eligibility or otherwise related to their claim, and that they 
have the right to do so before, during and, in appropriate 
circumstances, after the hearing--for example, to support testimony 
provided during the hearing which is relevant to the disposition of the 
appeal. Section 431.242(b), (d) and (e) provide appellants with the 
right to bring witnesses and make arguments related to their claim 
without undue interference, and to question or refute evidence or 
testimony presented against their claim. These provisions are retained 
at re-designated Sec.  431.242(b)(1), (3) and (4). If a hearing officer 
determines that particular evidence or testimony offered, or a 
particular argument made, is not relevant, proposed Sec.  431.244(d)(3) 
requires that the fair hearing decision must explain why.
    Section 431.205 requires the Medicaid agency to maintain a system 
for providing a fair hearing before the Medicaid agency and provide for 
a system where the state delegates authority to conduct fair hearings 
to another government entity. We note that current regulations setting 
forth requirements regarding Medicaid fair hearing procedures provide 
that Medicaid fair hearings should be conducted de novo, defined at 
Sec.  431.201 as a hearing that ``starts over from the beginning.'' See 
Sec.  431.240 (requiring hearings to be conducted by impartial 
officials); Sec.  431.242 (requiring the state to provide individuals 
the opportunity to submit evidence and arguments without interference); 
and Sec.  431.244(a) (requiring that hearing decisions are issued based 
only on evidence introduced at the hearing). However, we have received 
reports that hearing officers in some states are deferring to the 
findings and decisions made by Managed Care Organizations (MCO) and 
other first-tier arbiters attempting to reach an informal resolution of 
an appeal, which would obviate the need for a full hearing. This is not 
permitted under current regulations at Sec.  431.244(a), which provide 
that fair hearing decisions must be based exclusively on evidence 
presented at the fair hearing.
    To further clarify this policy in the regulations, we propose to 
revise the introductory text to Sec.  431.205(b) to state that the fair 
hearing system established by the state must provide the opportunity 
for a de novo hearing before the Medicaid agency and to be clear that 
if the state elects to delegate the authority to conduct fair hearings 
under Sec.  431.10(c)(1)(ii) to a governmental entity, the fair hearing 
provided through a delegation must be a de novo hearing. Even if a 
state delegates the authority to conduct fair hearings to another 
governmental entity, an individual would still have the opportunity 
under Sec.  431.10(c)(1)(ii) to have their de novo hearing conducted 
instead at the Medicaid agency. Under Sec.  431.220(b), a fair hearing 
is not required if the sole issue is a federal or state law requiring 
an automatic change adversely affecting some or all beneficiaries. In 
contrast, Sec.  431.210(d)(2) (regarding content of notices) requires 
individuals to be informed in cases of an action based on a change in 
law, the circumstances under which a hearing will be granted. This has 
resulted in uncertainty as to when a hearing is required when a change 
in state or federal law or policy results in an adverse action. We 
propose revisions at Sec.  431.220(b) that would provide that, while a 
hearing does not need to be granted if the sole issue is related to a 
change in federal or state law, a hearing must be granted if an 
individual asserts facts or a legal argument that could result in a 
reversal of the adverse action taken, despite the change in law, that 
is, asserting continued eligibility or the right to continued coverage 
on a basis unrelated to the change in law.
    For example, if the state eliminates an optional category of 
eligibility and an individual requests a fair hearing after receiving a 
termination notice, the

[[Page 86477]]

individual would not have a right to a hearing challenging termination 
of eligibility based solely on the elimination of the category. 
However, the state would be required to conduct a hearing if the 
individual indicates that he or she may be eligible for Medicaid under 
a different category, consistent with the requirement at Sec.  
435.916(f)(1) (providing that the agency consider all potential bases 
of eligibility before terminating coverage). We also propose revisions 
at Sec.  431.210(d)(2) to require that a notice of adverse action 
resulting from a change in statute explain the method by which the 
affected individual can inform the agency that he or she has 
information to be considered by the agency described at 
Sec. 431.220(b). This minor modification is consistent with Sec.  
431.206(b)(2), which requires states to inform individuals of the 
method by which to request a fair hearing.
    Sections 1902(a)(3) and 1902(a)(4) of the Act require that the 
state plan provide for fair hearings before the state agency and be 
administered by staff protected by personnel standards on a merit 
basis. Neither states nor a delegated entity may use hearing officers 
employed by private contractors or not-for-profit agencies. Consistent 
with these statutory requirements and the limitation on the delegation 
of fair hearing authority at Sec.  431.10(c)(2), we propose to add 
Sec.  431.240(a)(3)(ii) providing that officials who conduct fair 
hearings must be employees of a government agency or tribal entity that 
maintains personnel standards on a merit basis.
    We also have received concerns relating to insufficient national 
standards of conduct required of Medicaid fair hearing officers, for 
example, of hearing officers who are not impartial, and officers who 
consider evidence that is not contained in the record, but is obtained 
through an ex parte communication. Engagement of impartial officials 
who adhere to established ethical standards and codes of conduct is 
critical to ensuring basic due process protections, as required under 
Sec.  431.205(d). Therefore, we propose to add a requirement at 
paragraph (a)(3)(iii) that hearing officials must have been trained in 
nationally-recognized standards of conduct or in state-based standards 
that conform to nationally-recognized standards. Acceptable nationally-
recognized ethics standards include (but are not necessarily limited 
to) the National Association of Hearing Officials' Model Code of Ethics 
or the Model Code of Judicial Conduct for State Administrative Law 
Judges. We understand that many states already use administrative law 
judges or require training that may meet this standard. The single 
state agency would be responsible for ensuring that this training 
requirement is met as part of its oversight responsibilities in Sec.  
431.10(c)(3)(ii).
    Public access to fair hearing decisions is critical to transparency 
and equitable administration of the state plan, and we understand that 
some states may charge significant sums to redact or copy information 
prior to release, in some cases even for applicants and beneficiaries 
to receive their own records and hearing decisions, while other states 
provide such information free of charge, including to the public at 
large. Sections 431.242(a) and 431.244(g) require that fair hearing 
decisions be made available to the public (subject to protection of 
confidential individually-identifiable health information under Sec.  
431.301) and that individuals have access to examine their case file at 
a reasonable time and prior to a fair hearing. Because charging sums of 
money may pose a barrier to obtaining information needed to ensure due 
process, we propose to add paragraph (c) at Sec.  431.242 that states 
must provide reasonable access to such information before and during 
the hearing in a manner consistent with commonly-available electronic 
technology to individuals and their representatives free of charge. We 
also propose minor revisions to the introductory text of Sec.  431.242, 
as well as to paragraph (a) and introductory text to paragraph (b) that 
would clarify that states must provide such reasonable access to 
relevant information to individuals and their representatives.
    Further, because we believe that restricting public access to 
hearing decisions by imposing fees is contrary to the public interest, 
we propose revisions at Sec.  431.244(g) that would require states to 
provide the public with access to fair hearing decisions free of 
charge, provided that the state adheres to necessary privacy and 
confidentiality protocols required under part 431, subpart F and to 
other federal and state laws safeguarding privacy. States do not have 
to provide free paper copies of hearing decisions. Posting redacted 
decisions online in an indexed and searchable format, which would be 
cost-effective for the state while increasing public access and 
transparency, would satisfy this requirement. We understand a number of 
states currently post redacted hearing decisions online. This 
requirement would include hearing decisions issued by the single state 
agency and by any delegated governmental entities that issue Medicaid 
hearing decisions. Note that any program information must be provided 
accessibly to individuals who are limited English proficient and 
individuals with disabilities in accordance with Sec.  435.905.
    We considered whether a reasonable fee could be charged by a state 
either related to review of a case file information or hearing 
decisions considering that states do have some costs associated with 
providing this information. Although we understand that the state may 
incur some administrative costs in providing access to case files and 
hearing decisions, we do not believe such costs should be passed onto 
the applicants/beneficiaries or the public at large. Because of the 
importance of this provision to the fairness and transparency of the 
hearing process, we believe this cost should be considered as part of 
the general administrative costs associated with providing Medicaid 
fair hearings, for which Federal financial participation (FFP) at the 
state's administrative matching rate is available.
    We are aware that in some states, another state agency may make a 
recommended or preliminary hearing decision for the Medicaid agency, 
which issues the final decision, after reviewing the preliminary 
decision, including findings of fact and application of federal and 
state law and policy. Such arrangements have been permitted without a 
formal delegation of fair hearing authority in the past, on the grounds 
that the agency's review satisfies the individual's right to have a 
fair hearing before the state Medicaid agency. While we believe that 
review by a Medicaid agency to ensure proper application of federal and 
state law and policy is an appropriate exercise of oversight and can be 
an important tool to meeting the agency's obligation and individuals' 
rights under the statute, we do not believe that a process in which the 
Medicaid agency reviews findings of facts made by a hearing officer in 
another agency is consistent with principles of impartiality required 
under Sec.  431.240(a)(3) of our regulations. (For more discussion on 
this policy, which also applies to the scope of the agency's review of 
hearing decisions delegated to an Exchange or Exchange Appeals Entity, 
see appeals preamble related to Sec.  431.10(c)(3)(iii) in our July 15, 
2013, Eligibility Final rule (78 FR 42167)). Therefore, we propose to 
re-designate Sec.  431.246 as Sec.  431.248, make conforming changes at 
Sec.  431.202, and to add Sec.  431.246(a) to provide that the Medicaid 
agency may establish a review process whereby the agency reviews

[[Page 86478]]

preliminary, recommended or final decisions made by another state, 
local or tribal agency to which the Medicaid agency has authorized such 
entity conduct its fair hearings as described in Sec.  431.205(b), 
under an ICA waiver or otherwise. However, we propose at Sec.  
431.246(a)(1)(i) to specify that the permissible scope of the Medicaid 
agency's review of a fair hearing decision made by such entity is 
limited to the proper application of federal and state Medicaid law and 
regulations, sub-regulatory guidance and written interpretive policies. 
Proposed Sec.  431.246(a)(1)(ii) specifies that should a state elect to 
establish such a review process, the review process may not result in 
final administrative action beyond the period provided under Sec.  
431.244(f) (i.e., 90 days). We note that this proposal in Sec.  
431.246(a)(1)(ii) already applies to states that establish a review 
process of a hearing decision issued by an Exchange or Exchange appeals 
entity delegated in accordance with Sec.  431.10(c)(1)(ii) under the 
option provided to states in Sec.  431.10(c)(3)(iii). States that have 
elected the option to delegate the authority to conduct fair hearings 
under Sec.  431.10(c)(1)(ii), must have agreements in place between the 
agencies that describe the relationships and responsibilities between 
the parties including adherence to Medicaid fair hearings regulations 
at part 431, subpart E.
    Proposed Sec.  431.246(a)(2) provides that applicants and 
beneficiaries must be given the opportunity to request that the 
Medicaid agency review the hearing decision issued by another such 
agency for errors in applications of law, clearly erroneous findings of 
fact, or abuse of discretion, similar to the proposed revisions to 
Sec.  431.10(c)(1)(ii) discussed above in this section. Under proposed 
paragraph (b) of Sec.  431.246, any review conducted by the agency 
under either paragraph (a)(1) or (2) must be conducted by an impartial 
official not involved in the initial agency determination. Under 
proposed Sec.  431.246, the Medicaid agency would not be permitted to 
conduct a de novo review of the hearing officer's decision or otherwise 
modify or reverse a hearing officer's findings of fact, unless under a 
request by an appellant to review such findings for an error in the 
application of law, clearly erroneous findings of fact, or abuse of 
discretion. We note that proposed Sec.  431.246 would apply regardless 
of whether the other agency's or tribal entity's hearing decision is 
characterized as a recommendation, a preliminary, or final decision, 
and regardless of whether or not there is a formal delegation of fair 
hearing authority under Sec.  431.10(c)(1)(ii), an ICA waiver or 
otherwise.
    While this proposed regulation may result in changes in the appeals 
process for some states, all states will continue to have flexibility 
in structuring their appeals process. Under the regulations, as revised 
in this proposed rule, a state may: (1) Conduct fair hearings within 
the Medicaid agency; (2) delegate authority to conduct certain fair 
hearings to an Exchange or Exchange appeals entity, in accordance with 
Sec.  431.10(c)(1)(ii); or (3) delegate authority to conduct fair 
hearings to a state agency or local agency or tribal entity, in 
accordance with proposed revisions at Sec.  431.10(c)(1)(ii), discussed 
in section II.C of the preamble.
    In addition, states may delegate authority to conduct fair hearings 
to another state agency through requesting a waiver of single state 
agency requirements under the ICA. Regardless of the arrangement a 
state establishes (and whether regulatory or waiver authority is 
employed in delegating fair hearing authority), the Medicaid agency may 
establish review processes as a part of its oversight responsibilities, 
provided that it is consistent with the scope of review permitted under 
Sec.  431.10(c)(3)(iii) and proposed Sec.  431.246(a).
    Under proposed Sec.  431.246 and proposed removal of Sec. Sec.  
431.232 and 431.233, we understand that some states may need to change 
their policies regarding the scope of their review if the Medicaid 
agency uses a process where it may conduct a de novo review of another 
state or local agency's preliminary, recommended, or final hearing 
decision. The practical effect of specifying the scope of review a 
Medicaid agency may conduct of another entity's hearing decision 
(limited generally to review of the application of federal and state 
law and which would not permit a de novo review of another agency's 
decision), is that states that only have informal arrangements in place 
may need to formally delegate the authority to conduct fair hearings 
either under Sec.  431.10(c)(1)(ii) or through an ICA waiver, as 
appropriate to the arrangement. We note that proposed Sec.  
431.246(a)(2) provides an exception to permit review by the Medicaid 
agency, if requested by the applicant or beneficiary claiming the 
hearing decision issued by another agency contains errors in the 
application of law, clearly erroneous factual findings, or an abuse of 
discretion.
    We propose at Sec.  431.246(b) that any review process established 
by the state under Sec.  431.246(a)(1) or (2) must be conducted by an 
impartial official not involved in the initial determination by the 
agency, consistent with longstanding policy of having a neutral 
decision-maker of a fair hearing decision and existing regulations at 
Sec. Sec.  431.240(a)(3) and 431.10(c)(3)(iii).
    Finally, Sec.  431.244(d) and (e) provide different requirements 
for hearing decision content for an evidentiary hearing and a de novo 
hearing. Because we are proposing to remove Sec. Sec.  431.232 and 
431.233 (relating to a separate process for local evidentiary hearings) 
and all state Medicaid hearings must be provided de novo (see 
additional discussion below in section D), we propose to eliminate the 
different requirements for content of hearing decisions at Sec.  
431.244(d). Thus, we propose revisions to Sec.  431.244(d) to combine 
paragraphs (d) and (e) and reserve paragraph (e). In so doing, we 
modify paragraph (d)(2) (eliminating duplicative language with (e)(2) 
and adding supporting evidence that must be identified), and add 
paragraph (d)(3), which is in paragraph (e)(1) (to specify the reason 
for the decision). To ensure careful consideration of all evidence by 
hearing officers, we propose a new paragraph (d)(4) that requires the 
hearing officer to clearly explain why evidence that is introduced by 
an applicant or beneficiary was not accepted or does not support a 
decision in favor of the applicant and beneficiary.

III. Collection of Information Requirements

    Under the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 3501 et 
seq.), we are required to publish a 60-day notice in the Federal 
Register and solicit public comment before a collection of information 
requirement is submitted to the Office of Management and Budget (OMB) 
for review and approval.
    To fairly evaluate whether an information collection should be 
approved by OMB, section 3506(c)(2)(A) of the PRA requires that we 
solicit comment on the following issues:
     The need for the information collection and its usefulness 
in carrying out the proper functions of our agency.
     The accuracy of our burden estimates.
     The quality, utility, and clarity of the information to be 
collected.
     Our effort to minimize the information collection burden 
on the affected public, including the use of automated collection 
techniques.
    We are soliciting public comment on each of the section 
3506(c)(2)(A)-

[[Page 86479]]

required issues for the following information collection requirements 
and burden estimates.

A. Wage Estimates

    To derive average costs, we used data from the U.S. Bureau of Labor 
Statistics' May 2015 National Occupational Employment and Wage 
Estimates for all salary estimates (http://www.bls.gov/oes/current/oes_nat.htm). In this regard, the Table 1 presents the mean hourly 
wage, the cost of fringe benefits (calculated at 100 percent of 
salary), and the adjusted hourly wage.

                          Table 1--National Occupational Employment and Wage Estimates
----------------------------------------------------------------------------------------------------------------
                                                                                                     Adjusted
                Occupation title                    Occupation      Mean hourly   Fringe benefit  hourly wage ($/
                                                       code         wage ($/hr)       ($/hr)            hr)
----------------------------------------------------------------------------------------------------------------
Business Operations Specialist..................         13-1000           34.09           34.09           68.18
Computer Programmer.............................         15-1131           40.56           40.56           81.12
General and Operations Managers.................         11-1021           57.44           57.44          114.88
Management Analyst..............................         13-1111           44.12           44.12           88.24
----------------------------------------------------------------------------------------------------------------

B. Proposed Information Collection Requirements (ICRs)

1. ICRs Regarding Single State Agency (Sec.  431.10)
    Any delegation under proposed Sec.  431.10(c)(1)(i)(A)(4), 
(c)(1)(ii)(A) or (C) will need to be reflected in an approved state 
plan amendment per Sec.  431.10(c)(1)(i)(A) and must meet the 
requirements set forth at Sec.  431.10(c)(2). Delegations are currently 
described in the single state agency section of the Medicaid state plan 
at A1-A3, which is approved under control number 0938-1148 (CMS-10398). 
The single state agency state plan templates are planned for inclusion 
in the electronic state plan being developed by CMS as part of the 
MACPro system. When the MACPro system is available, these Medicaid 
templates will be updated to include all of the options described in 
Sec.  431.10 and will be submitted to OMB for approval with the revised 
MACPro PRA package under control number 0928-1188 (CMS-10434).
    For the purpose of the cost burden related to this regulation, we 
anticipate 15 state Medicaid agencies will submit changes to the single 
state agency section of their state plan to establish new delegations. 
We estimate it would take a management analyst 1 hour at $88.24 an hour 
and a general and operations manager 0.5 hours at $114.88 an hour to 
complete, submit, and respond to questions regarding the state plan 
amendment. The estimated cost burden for each agency is $145.68. The 
total estimated cost burden is $2,185.20, while the total time is 22.5 
hours.
    Over the course of OMB's anticipated 3-year approval period, we 
estimate an annual burden of 7.5 hours (22.5 hours/3 years) at a cost 
of $728.40 ($2,185.20/3 years). We are annualizing the one-time 
estimate since we do not anticipate any additional burden after the 3-
year approval period expires. Because the currently approved state plan 
templates are not changing at this time, the preceding requirements and 
burden estimates will be submitted to OMB for approval under control 
number 0938-New (CMS-10579).
2. ICRs Regarding Request for a Hearing (Sec. Sec.  431.221 and 
457.1185)
    Section 431.221(a)(1) of the Medicaid Eligibility and Appeals final 
rule published elsewhere in this Federal Register requires states to 
establish and implement procedures that permit applicants and 
beneficiaries, or their authorized representative, to submit a Medicaid 
fair hearing request through the same modalities that must be made 
available to submit an application (that is, online, by phone and 
through other commonly available electronic means, as well as by mail, 
or in person under Sec.  435.907(a)). Section 457.1185(a)(1) of this 
proposed rule would apply the requirement to CHIP.
    In applying the Sec.  431.221(a)(1) fair hearing requirements to 
CHIP, and assuming that all 42 separate CHIP agencies would need to 
upgrade their systems to accept CHIP fair hearing requests, we estimate 
that it would take each agency 62 hours to develop the procedures and 
systems necessary to permit individuals to submit hearing requests 
using all of the required methods and to record telephonic signatures. 
We estimate it would take a business operations specialist 44 hours at 
$68.18/hr, a general and operations manager 8 hours at $114.88/hr, and 
a computer programmer 10 hours at $81.12/hr to develop the procedures. 
In aggregate, we estimate a one-time burden of 2,604 hours (62 hr x 42 
CHIP agencies) at a cost of $206,199.84[42 agencies x ((44 hr x $68.18/
hr) + (8 hr x $114.88/hr) + (10 hr x $81.12/hr))].
    Over the course of OMB's anticipated 3-year approval period, we 
estimate an annual burden of 868 hr (2,604 hours/3 years) at a cost of 
$68,733.28 ($206,199.84/3 years). We are annualizing the one-time 
estimate since we do not anticipate any additional burden after the 3-
year approval period expires.
    For fair hearing requests that are submitted online, by phone, or 
by other electronic means, Sec. Sec.  431.221(a)(2) and 457.1185(a)(2) 
would require that the agency provide individuals (and their authorized 
representative) with written confirmation within 5 business days of 
receiving such request. The written confirmation would be provided by 
mail or electronic communication, in accordance with the election made 
by the individual under Sec.  435.918.
    Since many states already provide such notices, we estimate that up 
to 20 states may need to take action to comply with this provision. We 
estimate a one-time burden of 20 hr at $68.18/hr for a business 
operations specialist to create the initial notification. In aggregate, 
we estimate 400 hours (20 hr x 20 states) and $27,272.00 (400 hr x 
$68.18/hr).
    Over the course of OMB's anticipated 3-year approval period, we 
estimate an annual burden of 133.3 hr (400 hours/3 years) at a cost of 
$9,090.67 ($27,272.00/3 years). We are annualizing the one-time 
estimate since we do not anticipate any additional burden after the 3-
year approval period expires.
    Issuance of the written confirmation is an information collection 
requirement that is associated with an administrative action against 
specific individuals or entities (5 CFR 1320.4(a)(2) and (c)). 
Consequently, the burden for forwarding the confirmation notifications 
is exempt from the requirements of the PRA.
    We will submit the preceding burden estimates to OMB for approval 
under control number 0938-New (CMS-10579).

[[Page 86480]]

3. ICRs Regarding Withdrawal of Request for a Hearing (Sec. Sec.  
431.223 and 457.1285)
    Sections 431.223(a) and 457.1285(b) would require that states 
record appellant's statement and telephonic signature during a 
telephonic withdrawal. For telephonic, online and other electronic 
withdrawals, within 5 business days the agency must send the affected 
individual written confirmation of such withdrawal, via regular mail or 
electronic notification in accordance with the individual's election.
    We estimate that 56 state Medicaid agencies (the 50 states, the 
District of Columbia, and the 5 Territories) and 42 separate CHIP 
agencies will be subject to the preceding requirements. We estimate 
that it would take each agency 62 hours to develop the procedures and 
systems necessary to permit individuals to submit hearing requests 
using all of the required methods and to record telephonic signatures. 
We estimate it would take a business operations specialist 44 hours at 
$68.18/hr, a general and operations manager 8 hours at $114.88/hr, and 
a computer programmer 10 hours at $81.12/hr to develop the procedures. 
In aggregate, we estimate a one-time burden of 6,076 hours and 
$463,555.68.
    Over the course of OMB's anticipated 3-year approval period, we 
estimate an annual burden of 2,025 hr (6,076 hours/3 years) at a cost 
of $154,518.56 ($463,555.68/3 years). We are annualizing the one-time 
estimate since we do not anticipate any additional burden after the 3-
year approval period expires.
    We will submit the preceding burden estimates to OMB for approval 
under control number 0938-New (CMS-10579).
    Issuance of the written confirmation is an information collection 
requirement that is associated with an administrative action against 
specific individuals or entities (5 CFR 1320.4(a)(2) and (c)). 
Consequently, the burden for forwarding the confirmation notifications 
is exempt from the requirements of the PRA.
4. ICRs Regarding Expedited Appeals (Sec.  431.224)
    In Sec.  431.224(b) the Medicaid Eligibility and Appeals final rule 
published elsewhere in this Federal Register, the state is required to 
clearly inform an individuals whether a request for an expedited review 
will be granted as expeditiously as possible either orally or through 
electronic means, and must then follow up with written notice. Section 
431.224(b) would be revised under this proposed rule to require that 
this notice is provided orally whenever possible, as well as in writing 
via U.S. mail or electronic communication. If a request for expedited 
review is denied, the written notice under proposed Sec.  431.224(b) 
must include the reason for the denial and an explanation that the 
appeal request will be handled in accordance with the standard fair 
hearing processes and timeframes.
    Providing the notification in Sec.  435.224(b) is an information 
collection requirement that is associated with an administrative action 
(5 CFR 1320.4(a)(2) and (c)) pertaining to specific individuals. 
Consequently, the burden for providing the notifications is exempt from 
the requirements of the PRA.
    Proposed Sec.  431.224(c) would require that states develop an 
expedited fair hearing plan describing the expedited fair hearing 
policies and procedures adopted to achieve compliance with the 
regulation, and submit such plan to the Secretary upon request.
    We estimate that 56 Medicaid agencies will be subject to the 
requirement to develop the expedited fair hearing plan in Sec.  
435.224(c) and that it would take each Medicaid agency 20 hours to 
develop, review, and submit the expedited fair hearing plan. For the 
purpose of the cost burden, we estimate it would take a business 
operations specialist 17 hours at $68.18/hr, and a general and 
operations manager 3 hours at $114.88/hr, to complete the verification 
plan. In aggregate, we estimate a one-time burden of 1,120 hours and 
$84,207.20.
    Over the course of OMB's anticipated 3-year approval period, we 
estimate an annual burden of 373.3 hr (1,120 hours/3 years) at a cost 
of $28,069.07 ($84,207.20/3 years). We are annualizing the one-time 
estimate since we do not anticipate any additional burden after the 3-
year approval period expires.
    We will submit the preceding burden estimates to OMB for approval 
under control number 0938-New (CMS-10579).
5. ICRs Regarding the Timely Adjudication of Fair Hearings (Sec. Sec.  
431.247 and 457.1160)
    In Sec. Sec.  431.247 and 457.1160, states would be required to 
establish timeliness and performance standards for taking final 
administrative action specific to applicants and beneficiaries 
requesting a fair hearing. This would be similar to the standards which 
states must establish for eligibility determinations under Sec.  
435.912. Specifically, consistent with guidance to be issued by the 
Secretary, states would be required to establish and submit to the 
Secretary upon request, timeliness and performance standards for: (1) 
Taking final administrative action on fair hearing requests which are 
not subject to expedited fair hearing request under Sec.  431.224 or 
expedited review request under Sec.  457.1160(a); and (2) taking final 
administrative action on fair hearing requests for which the agency has 
approved a request for an expedited fair hearing under Sec.  431.224 or 
expedited review under Sec.  457.1160(a).
    In Sec. Sec.  431.247(b)(2) and 457.1160(c)(3), states may 
establish different performance standards for individuals who submit 
their request for a fair hearing or review directly to the agency under 
Sec.  431.221 or Sec.  457.1185 and those whose fair hearing or review 
request is submitted to, and transferred to the agency from, the 
Exchange or Exchange appeals entity in accordance with Sec. Sec.  
435.1200 or 457.351.
    Section 431.247(b)(3) would provide that the timeliness and 
performance standards must account for the following four factors: (1) 
The capabilities and resources generally available to the agency and 
any agency conducting the state's fair hearings in accordance with 
Sec.  431.10(c) necessary to conduct fair hearing and expedited review 
processes; (2) the demonstrated performance and processes established 
by state Medicaid and CHIP agencies, Exchanges and Exchange Appeals 
Entities, as reflected in data by the Secretary, or otherwise available 
to the state; (3) the needs of the individuals who request fair 
hearings and the relative complexity of adjudicating fair hearing 
requests, taking into account such factors as the complexity of the 
eligibility criteria which must be evaluated, the volume and complexity 
of evidence submitted by individual or the agency, and whether 
witnesses are called to testify at the hearing; and (4) the needs of 
individuals who request expedited fair hearing, including the relative 
complexity of determining whether the standard for an expedited fair 
hearing under Sec.  431.224(a) is met.
    In Sec.  431.247(c), states would be required to inform individuals 
of the timeliness standards that the state adopted under this section. 
This information would be included in the notice described at Sec.  
431.206, which is required to inform each beneficiary of his or her 
right to a fair hearing.
    Section 431.247(d) would provide two exceptions for unusual 
circumstances under which states may extend the timeframe for taking 
final administrative action: (1) When the agency cannot reach a 
decision because the appellant

[[Page 86481]]

requests a delay or postponement of the fair hearing or fails to take a 
required action; or (2) when there is an administrative or other 
emergency beyond the agency's control. As with any other change to an 
appellant's case, the state agency would need to document any reason 
for delay in the appellant's record.
    We believe the burden associated with Sec.  431.247(c) and (d) is 
exempt from the PRA as a usual and customary business practice in 
accordance with 5 CFR 1320.3(b)(2). The burden is exempt since the 
time, effort, and financial resources necessary to comply with the 
notice and documentation requirements would occur in the absence of 
federal regulation and would be incurred by persons during the normal 
course of their activities. We seek comment on any additional burden 
with respect to the requirements of Sec.  431.247(c) and (d) that has 
not been contemplated here. We estimate that 56 Medicaid agencies and 
42 CHIP agencies will be subject to the requirement to develop 
timeliness and performance standards as described in Sec.  431.247 and 
that it would take each Medicaid and CHIP agency 30 hours to develop, 
review, and submit the standards. For the purpose of the cost burden, 
we estimate it would take a business operations specialist 24 hours at 
$68.18/hr, and a general and operations manager 6 hours at $114.88/hr, 
to complete development of the standards. In aggregate, we estimate a 
one-time burden of 2,940 hours and $227,908.80.
    Amendments to the Medicaid and CHIP state plans will be needed to 
reflect a state's timeliness and performance standards, consistent with 
the guidance issued by the Secretary. This information will be included 
in the single state agency section of the state plan, which is planned 
for inclusion in the electronic state plan being developed by us as 
part of the MACPro system. When the MACPro system is available, these 
Medicaid and CHIP templates would be updated to include a section on 
the timely adjudication of fair hearings and all of the options 
described in Sec. Sec.  431.247 and 457.1160. The new templates would 
be submitted to OMB for approval with the revised MACPro PRA package 
under control number 0928-1188 (CMS-10434).
    For the purpose of the cost burden related to this regulation, we 
estimate it would take a management analyst 4 hours at $88.24 an hour 
and a general and operations manager 1.5 hours at $114.88 an hour to 
complete, submit, and respond to questions regarding the state plan 
amendment. The estimated cost burden for each agency is $525.28. We 
estimate 56 state Medicaid agencies (the 50 states, the District of 
Columbia, and 5 Territories) and 42 CHIP agencies (in states that have 
a separate or combined CHIP), totaling 98 agencies would be required to 
submit an amendment to the single state agency section of their state 
plan to respond to this requirement. The total estimated cost burden is 
$51,477.44, while the total time is 539 hours.
    Over the course of OMB's anticipated 3-year approval period, we 
estimate an annual burden of 1,159 hours (2,940 hours/3 years) at a 
cost of $93,128.75 ($279,386.24/3 years). We are annualizing the one-
time estimate since we do not anticipate any additional burden after 
the 3-year approval period expires. The preceding requirements and 
burden estimates would be submitted to OMB for approval under control 
number 0938-1188 (CMS-10434). However, we are seeking comment on the 
burden at this time.

C. Summary of Proposed Annual Burden Estimates

                                                                Table 2--Proposed Annual Recordkeeping and Reporting Requirements
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                                                      Total                                Total labor     Total
                                                                                            Total      Burden per     annual      Hourly  labor cost of      cost of      capital/    Total cost
          Regulation section(s)                   OMB Control No.          Respondents    responses     response      burden         reporting ($/hr)       reporting   maintenance      ($)
                                                                                                        (hours)      (hours)                                   ($)       costs ($)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
431.10...................................  0938-New....................              15           15          1.5      \1\ 7.5  varies \7\                      728.40            0       728.40
431.221 and 457.1185.....................  0938-New....................              42           42           62      \2\ 868  varies \7\                   68,733.28            0    68,733.28
431.221 and 457.1185.....................  0938-New....................              20           20           20      \3\ 133  68.18                         9,090.67            0        9,091
431.223(a) and 457.1285(b)...............  0938-New....................              98           98           62    \4\ 2,025  varies \7\                  154,518.68            0      154,519
431.224(c)...............................  0938-New....................              56           56           20      \5\ 373  varies \7\                   28,069.07            0    28,069.07
431.247 and 457.1160.....................  0938-1188...................              98           98           12     \6\ 1159  varies \7\                   93,128.75            0    93,128.75
                                                                        ------------------------------------------------------------------------------------------------------------------------
    Total................................  ............................              98          329          n/a        3,586  n/a                         278,299.25            0   278,299.25
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
\1\ Annualized. Nonannualized, 22.5 hr at a cost of $2,185.
\2\ Annualized. Nonannualized, 2,604 hr at a cost of $206,199.84.
\3\ Annualized. Nonannualized, 400 hr at a cost of $27,272.00.
\4\ Annualized. Nonannualized, 6,076 hr at a cost of $463,555.68.
\5\ Annualized. Nonannualized, 1,120 hr at a cost of $84,207.20.
\6\ Annualized. Nonannualized, 2,940 hr at a cost of $279,386.24.
\7\ See text for details.

D. Submission of PRA-Related Comments

    We have submitted a copy of this proposed rule to OMB for its 
review of the rule's information collection and recordkeeping 
requirements. These requirements are not effective until they have been 
approved by the OMB.
    To obtain copies of the supporting statement and any related forms 
for the proposed collections discussed above, please visit CMS' Web 
site at www.cms.hhs.gov/PaperworkReductionActof1995, or call the 
Reports Clearance Office at 410-786-1326.
    We invite public comments on these potential information collection 
requirements. If you wish to comment, please submit your comments 
electronically as specified in the ADDRESSES section of this proposed 
rule and identify the rule (CMS-2334-P2), the ICR's CFR citation, and 
the CMS ID and OMB control numbers.
    PRA-related comments are due by 5:00 p.m. on January 23, 2017.

IV. Response to Comments

    Because of the large number of public comments we normally receive 
on Federal Register documents, we are not able to acknowledge or 
respond to them individually. We will consider all comments we receive 
by the date and

[[Page 86482]]

time specified in the DATES section of this preamble, and, when we 
proceed with a subsequent document, we will respond to the comments in 
the preamble to that document.

V. Summary of Preliminary Regulatory Impact Analysis

A. Overall Impact

    We have examined the impact of this rule as required by Executive 
Order 12866 on Regulatory Planning and Review (September 30, 1993), 
Executive Order 13563 on Improving Regulation and Regulatory Review 
(January 18, 2011), the Regulatory Flexibility Act (September 19, 1980, 
96), section 1102(b) of the Act, section 202 of the Unfunded Mandates 
Reform Act of 1995 (March 22, 1995; Pub. L. 104-4), Executive Order 
13132 on Federalism (August 4, 1999) and the Congressional Review Act 
(5 U.S.C. 804(2).
    Executive Orders 12866 and 13563 direct agencies to assess all 
costs and benefits of available regulatory alternatives and, if 
regulation is necessary, to select regulatory approaches that maximize 
net benefits (including potential economic, environmental, public 
health and safety effects, distributive impacts, and equity). A 
regulatory impact analysis must be prepared for major rules with 
economically significant effects ($100 million or more in any 1 year). 
Table 2 shows the annualized quantified impact for this proposed rule 
is approximately $0.26 million ($0.78 million over 3 year period). 
Thus, this rule does not reach the economic threshold of $100 million 
and thus is not considered a major rule.
    The Regulatory Flexibility Act (RFA) requires agencies to analyze 
options for regulatory relief of small entities. For purposes of the 
RFA, small entities include small businesses, nonprofit organizations, 
and small governmental jurisdictions. Most hospitals and most other 
providers and suppliers are small entities, either by nonprofit status 
or by having revenues less than $7.5 million to $38.5 million in any 1 
year. Individuals and states are not included in the definition of a 
small entity. We are not preparing an analysis for the RFA because we 
have determined, and the Secretary certifies, that this proposed rule 
would not have any economic impact on small entities.
    Section 1102(b) of the Act requires us to prepare a regulatory 
impact analysis if a rule may have a significant impact on the 
operations of a substantial number of small rural hospitals. This 
analysis must conform to the provisions of section 603 of the RFA. For 
purposes of section 1102(b) of the Act, we define a small rural 
hospital as a hospital that is located outside of a Metropolitan 
Statistical Area for Medicare payment regulations and has fewer than 
100 beds. We are not preparing an analysis for section 1102(b) of the 
Act because we have determined, and the Secretary certifies, that this 
proposed rule would not have a significant impact on the operations of 
a substantial number of small rural hospitals.
    Section 202 of the Unfunded Mandates Reform Act of 1995 also 
requires that agencies assess anticipated costs and benefits before 
issuing any rule whose mandates require spending in any 1 year of $100 
million in 1995 dollars, updated annually for inflation. In 2016, that 
threshold is approximately $146 million. This proposed rule would not 
impose costs on State, local, or tribal governments or on the private 
sector, more than $146 million in any one year.
    Executive Order 13132 establishes certain requirements that an 
agency must meet when it promulgates a proposed rule (and subsequent 
final rule) that imposes substantial direct requirement costs on state 
and local governments, preempts state law, or otherwise has Federalism 
implications. This proposed rule will not impose substantial direct 
requirement costs on state or local governments.
    To the extent that this proposed rule will have tribal 
implications, and in accordance with E.O. 13175 and the HHS Tribal 
Consultation Policy (December 2010), will consult with Tribal officials 
prior to the formal promulgation of this regulation.

B. Anticipated Effects

1. Effects on State Medicaid Programs
    While states will likely incur short-term increases in 
administrative costs, we do not anticipate that this proposed rule 
would have significant financial effects on state Medicaid programs. 
The extent of these initial costs will depend on current state policy 
and practices, as many states have already adopted the administrative 
simplifications addressed in the rule. In addition, the administrative 
simplifications proposed in this rule may lead to savings as states 
streamline their fair hearing processes, consistent with the processes 
used by the Marketplace, and implement timeliness and performance 
standards.
    This proposed rule would require states to provide written 
confirmation of receipt of a request for a fair hearing and the 
withdrawal of a fair hearing request. This proposed rule would also 
establish specific notice requirements for individuals whose request 
for an expedited fair hearing is denied. Such communications would 
result in new administrative costs for printing and mailing notices to 
beneficiaries who request notification by mail. For states that do not 
currently provide such written communications some modifications to 
state systems may be needed. Federal support is available to help 
states finance these system modifications. Systems used for eligibility 
determination, enrollment, and eligibility reporting activities by 
Medicaid are eligible for enhanced funding with a federal matching rate 
of 90 percent if they meet certain standards and conditions.
    To ensure adequate public access to hearing decisions, this 
proposed rule would require states to post redacted hearing decisions 
online or make them otherwise accessible free of charge. While a number 
of states currently post redacted hearing decisions online, other 
states would incur additional administrative costs for the staff time 
needed to make the decisions available, including adherence to privacy 
and confidentiality protocols and making the decisions available in a 
format accessible to individuals who are limited English proficient and 
individuals with disabilities. We have not quantified this burden and 
request specific information from states on the burden this requirement 
might impose that could be used to quantify these impacts.
    States that elect new options proposed in this rule with respect to 
delegation of eligibility determinations and fair hearings would need 
to submit a state plan amendment (SPA) to formalize those elections. 
States would also need to submit a new SPA to describe the timeliness 
and performance standards developed in accordance with requirements 
proposed in this rule. Submission of a new SPA would result in 
administrative costs for personnel to prepare the SPA submission and 
respond to questions. As described in section IV. of this rule, we 
estimate an annual cost of approximately $18,000 per year for 3 years 
for states to complete the SPA submissions necessary to comply with the 
requirements proposed in this rule. However, election of these new 
options may also result in administrative simplifications with 
associated cost savings that are not included in the estimated SPA 
submission costs. We request comments on the burden, if any, associated 
with these requirements.
    The Medicaid Eligibility and Appeals final rule published elsewhere 
in this Federal Register establishes new requirements for states to 
develop and maintain an expedited fair hearing

[[Page 86483]]

process. This proposed rule would require states to create a plan 
describing the policies and procedures adopted by the agency to ensure 
access to an expedited fair hearing request and to establish timeliness 
and performance standards for the expedited fair hearings process. 
While the plan and the performance standards may require additional 
administrative costs upfront, they should lead to greater efficiencies 
for states as these processes are implemented.
    Finally, this proposed rule would require that states generally 
take final administrative action on fair hearing requests within the 
timeframes set forth in their state plans. In unusual circumstances, a 
delay in the timeframe would be acceptable and as with any other change 
to an appellants case, the state would need to document the reasons for 
delay in the individual's case record. Such delays would be rare, but 
the corresponding documentation would require additional staff time to 
complete. We request comments on the burden, if any, associated with 
these requirements.
2. Effects on Providers
    This proposed rule would not have any direct impact on providers. 
However, there may be indirect effects resulting from streamlined 
processes for fair hearings. The timelier an applicant or beneficiary's 
fair hearing is resolved, the more timely a provider may receive 
payment for covered services.

C. Alternatives Considered

    In developing this rule the following alternatives were considered. 
We considered not including a timeframe for states to provide written 
confirmation that a fair hearing request has been received or including 
a different timeframe, such as 10 days. However, comments received on 
the January 22, 2013, Eligibility and Appeals Proposed Rule supported 
the need for a 5-day timeframe to provide written notice.
    An alternative approach that we considered when developing this 
rule was to establish a grievance process, similar to those used by 
Medicare Advantage plans and Medicaid managed care for individuals who 
believe they have been inappropriately denied an expedited fair 
hearing. Because we did not want to create a new administrative burden 
for states by setting up a grievance process, and because we did not 
want to establish a cumbersome and lengthy process for individuals who 
may have an urgent health need, we did not propose a new requirement 
that states establish a grievance process. Instead, we proposed 
transparent notice requirements for such denials.
    Individuals who believe that they have been discriminated against 
in the appeals and hearings process can use the grievance process that 
each state agency operating a Medicaid program or CHIP must have under 
section 1557 of the Affordable Care Act and its implementing 
regulation, among other existing federal civil rights authorities. 
These individuals may also file complaints of discrimination directly 
with the HHS Office for Civil Rights at www.HHS.gov/OCR.

D. Conclusion

    For the reasons discussed above, we are not preparing analysis for 
either the RFA or section 1102(b) of the Act because we have determined 
that this regulation would not have a direct significant economic 
impact on a substantial number of small entities or a direct 
significant impact on the operations of a substantial number of small 
rural hospitals.
    In accordance with the provisions of Executive Order 12866, the 
Office of Management and Budget has reviewed this regulation.

List of Subjects

42 CFR Part 431

    Grant programs--health, Health facilities, Medicaid, Privacy, 
Reporting and recordkeeping requirements.

42 CFR Part 435

    Aid to families with dependent children, Grant programs--health, 
Medicaid, Reporting and recordkeeping requirements, Supplemental 
Security Income (SSI), Wages.

42 CFR Part 457

    Children's Health Insurance Program--allotments and grants to 
states.

    For the reasons set forth in the preamble, the Centers for Medicare 
& Medicaid Services proposes to further amend 42 CFR chapter IV, as 
amended by the Medicaid and Children's Health Insurance Programs: 
Eligibility Notices, Fair Hearing and Appeal Processes for Medicaid and 
Other Provisions Related to Eligibility and Enrollment for Medicaid and 
CHIP final rule published elsewhere in this issue of the Federal 
Register as set forth below:

PART 431--STATE ORGANIZATION AND GENERAL ADMINISTRATION

0
1. The authority citation for part 431 continues to read as follows:

    Authority:  Sec. 1102 of the Social Security Act, (42 U.S.C. 
1302).

0
2. Section 431.10 is amended by--
0
a. In paragraph (a)(2), adding the definitions of ``Federally-
facilitated Exchange'' and ``Tribal entity'' in alphabetical order;
0
b. Revising paragraph (c)(1) introductory text;
0
c. In paragraph (c)(1)(i)(A)(2), removing ``or'' at the end of the 
paragraph;
0
d. Revising paragraph (c)(1)(i)(A)(3);
0
e. Adding paragraph (c)(1)(i)(A)(4);
0
f. Revising paragraphs (c)(1)(ii), (c)(2), and (c)(3)(iii);
0
g. Adding paragraph (c)(4);
0
h. Revising paragraphs (d) introductory text and (d)(4);
0
i. Adding paragraph (d)(5);
0
j. Redesignating paragraph (e) as paragraph (f); and
0
k. Adding new paragraph (e).
    The additions and revisions read as follows:


Sec.  431.10  Single State agency.

    (a) * * *
    (2) * * *
    Federally-facilitated Exchange have the meaning given in 45 CFR 
155.20.
* * * * *
    Tribal entity means a tribal or Alaska Native governmental entity 
designated by the Department of Interior, Bureau of Indian Affairs.
* * * * *
    (c) * * *
    (1) Subject to the requirements of paragraphs (c)(2), (3) and (4) 
of this section, the Medicaid agency--
    (i)(A) * * *
    (3) An Exchange, provided that individuals also are able to file an 
application through all modalities described in Sec.  435.907(a) of 
this chapter with, and have their eligibility determined by, the 
Medicaid agency or another State, local or tribal agency or entity 
within the State to which the agency has delegated authority to 
determine eligibility under this section; or
    (4) Another State or local agency or tribal entity.
* * * * *
    (ii) May, in the approved State plan, delegate authority to conduct 
fair hearings under subpart E of this part to the following entities, 
provided that individuals requesting a fair hearing are given a choice 
to have their fair hearing instead conducted by the Medicaid agency and 
that individuals are provided the opportunity to have the Medicaid 
agency review the hearing decision issued by the delegated entity for 
reasons described in Sec.  431.246(a)(2):
    (A) A local agency or tribal entity, only if:

[[Page 86484]]

    (1) The subject of the fair hearing request is a claim related to 
an eligibility determination or other action taken by a local agency or 
tribal entity under a delegation of authority under paragraph (c)(1)(i) 
of this section or other agreement with the Medicaid agency; and
    (2) The local agency or tribal entity is located within the State;
    (B) In the case of denials of eligibility or failure to make an 
eligibility determination with reasonable promptness, for individuals 
whose income eligibility is determined based on the applicable modified 
adjusted gross income standard described in Sec.  435.911(c) of this 
chapter, an Exchange or Exchange appeals entity.
    (C) Any election to delegate fair hearing authority made under this 
paragraph (c)(1)(ii) must specify to which agency the delegation 
applies in an approved State plan, and specify the individuals for whom 
authority to conduct fair hearings is delegated.
    (2) The Medicaid agency may delegate authority under this paragraph 
(c) to make eligibility determinations or to conduct fair hearings 
under this section only--
    (i) To a government agency or tribal entity that maintains 
personnel standards on a merit basis;
    (ii) If the agency has determined that such entity is capable of 
making the eligibility determinations, or conducting the hearings, in 
accordance with all applicable requirements; and
    (iii) If the agency finds that delegating such authority is at 
least as effective and efficient as maintaining direct responsibility 
for the delegated function and will not jeopardize the interests of 
applicants or beneficiaries or the objectives of the Medicaid program; 
and
    (3) * * *
    (iii) If authority to conduct fair hearings is delegated to another 
entity under paragraph (c)(1)(ii) of this section, the agency may 
establish a review process whereby the agency reviews fair hearing 
decisions made under the delegation, but such review must be limited to 
the proper application of Federal and State Medicaid law and 
regulations, including sub-regulatory guidance and written interpretive 
policies, and must be conducted by an impartial official not directly 
involved in the initial agency determination.
    (4) The Medicaid agency must ensure that an entity to which 
authority to determine eligibility or conduct fair hearings is 
delegated under paragraph (c)(1) of this section does not re-delegate 
any administrative function or authority associated with such 
delegation.
    (d) Agreement with Federal, State, tribal, or local entities making 
eligibility determinations or fair hearing decisions. The plan must 
provide for written agreements between the Medicaid agency and the 
Exchange or any other Federal, State, local agency, or tribal entity 
that has been delegated authority under paragraph (c)(1)(i) of this 
section to determine Medicaid eligibility and for written agreements 
between the agency and the Exchange or Exchange appeals entity, any 
local agency or tribal entity that has been delegated authority to 
conduct Medicaid fair hearings under paragraph (c)(1)(ii) of this 
section. Such agreements must be available to the Secretary upon 
request and must include provisions for:
* * * * *
    (4) For fair hearings, procedures to ensure that individuals have 
notice and a full opportunity to have their fair hearing conducted by 
either the entity to which fair hearing authority has been delegated or 
the Medicaid agency based on the individual's election.
    (5) Assurance that the delegated entity will not re-delegate any 
function or authority that the Medicaid agency has delegated to it 
under paragraph (c)(1) of this section, consistent with paragraph 
(c)(4) of this section.
    (e) Supervision of administration of State plan. When supervising 
the administration of the State plan in accordance with paragraph 
(b)(1) of this section, the Medicaid agency must:
    (1) Ensure compliance with the requirements of paragraphs (c)(2) 
and (3) of this section; and
    (2) Enter into agreements which satisfy the requirements of 
paragraph (d) of this section with the entities it is supervising.
* * * * *
0
3. Section 431.201 is amended by adding the definition of ``Working 
days and business days'' in alphabetical order to read as follows:


Sec.  431.201  Definitions.

* * * * *
    Working days and business days have the same meaning. Both terms 
mean Monday through Friday, excluding all State and Federal holidays 
recognized by the State.
0
4. Section 431.202 is revised to read as follows:


Sec.  431.202  State plan requirements.

    A State plan must provide that the requirements of Sec. Sec.  
431.205 through 431.248 are met.
0
5. Section 431.205 is amended by revising paragraphs (b) and (c) to 
read as follows:


Sec.  431.205  Provision of hearing system.

* * * * *
    (b) The State's hearing system must provide for an opportunity for 
a de novo hearing before the Medicaid agency. In accordance with a 
delegation of authority under Sec.  431.10(c)(1)(ii) the State may 
provide the opportunity for a hearing at--
    (1) A local agency;
    (2) A tribal entity; or
    (3) For the denial of eligibility or failure to make an eligibility 
determination with reasonable promptness for individuals whose income 
eligibility is determined based on the applicable modified adjusted 
gross income standard described in Sec.  435.911(c) of this chapter, an 
Exchange or Exchange appeals entity.
    (c) The agency may offer local or tribal hearings in some political 
subdivisions and not in others.
* * * * *
0
6. Section 431.210 is amended by revising paragraphs (d)(1) and (2) to 
read as follows:


Sec.  431.210  Content of notice.

* * * * *
    (d) * * *
    (1) The individual's right to request a hearing; or
    (2) In cases of an action based on a change in law, the 
circumstances under which a hearing will be granted and the method by 
which an individual may inform the State that he or she has information 
to be considered by the agency described at Sec.  431.220(b)(2); and
* * * * *
0
7. Section 431.220 is amended by revising paragraph (b) to read as 
follows:


Sec.  431.220  When a hearing is required.

* * * * *
    (b)(1) Except as provided in paragraph (b)(2) of this section, the 
agency need not grant a hearing if the sole issue is related to a 
Federal or State law requiring an automatic change adversely affecting 
some or all applicants or beneficiaries.
    (2) The agency must grant a hearing for individuals who assert 
facts or legal arguments that could result in a reversal of the adverse 
action taken irrespective of the change in law.
0
8. Section 431.221 is amended by adding paragraph (a)(2) and revising 
paragraph (d) to read as follows:


Sec.  431.221  Request for hearing.

    (a) * * *
    (2) Within 5 business days of receiving a hearing request, the 
agency must confirm receipt of such request, through mailed or 
electronic communication to the individual or

[[Page 86485]]

authorized representative, in accordance with the election made by the 
individual under Sec.  435.918 of this chapter.
* * * * *
    (d)(1) Except as provided in paragraph (d)(2) of this section, the 
agency must allow the applicant or beneficiary a reasonable time, which 
may not be less than 30 days nor exceed 90 days from the date the 
notice of denial or action is received, to request a hearing. The date 
on which a notice is received is considered to be 5 days after the date 
of the notice, unless the individual shows that he or she received the 
notice at a later date.
    (2) A request for a Medicaid hearing must be considered timely if 
filed with an Exchange or Exchange appeals entity (or with another 
insurance affordability program or appeals entity) as part of a joint 
fair hearing request, as defined in Sec.  431.201, within the time 
permitted for requesting an appeal of a determination related to 
eligibility for enrollment in a qualified health plan or for advanced 
payments of the premium tax credit or cost sharing reductions under 45 
CFR 155.520(b) or within the time permitted by such other program, as 
appropriate.
0
9. Section 431.223 is amended by revising paragraph (a) to read as 
follows:


Sec.  431.223  Denial or dismissal of request for a hearing.

* * * * *
    (a) The applicant or beneficiary withdraws the request. The agency 
must accept withdrawal of a fair hearing request via any of the 
modalities available per Sec.  431.221(a)(1)(i). For telephonic hearing 
withdrawals, the agency must record the individual's statement and 
telephonic signature. For telephonic, online, and other electronic 
withdrawals, the agency must send the affected individual written 
confirmation, via regular mail or electronic notification in accordance 
with the individual's election under Sec.  435.918(a) of this chapter, 
within 5 business days of the agency's receipt of the withdrawal.
* * * * *
0
10. Section 431.224 is amended by revising paragraph (b) and adding 
paragraph (c) to read as follows:


Sec.  431.224  Expedited appeals.

* * * * *
    (b) Notification. The agency must notify individuals whether their 
request for an expedited fair hearing is granted or denied as 
expeditiously as possible. Such notice must be provided orally whenever 
possible, as well as in writing via U.S. mail or electronic 
communication, in accordance with the individual's election under Sec.  
435.918 of this chapter. Written notice of the denial must include the 
following:
    (1) The reason for the denial; and
    (2) An explanation that the appeal request will be handled in 
accordance with the standard fair hearing process under this subpart, 
including the individual's rights under such process, and that a 
decision will be rendered in accordance with the time frame permitted 
under Sec. Sec.  431.244(f)(1) and 431.247.
    (c) Expedited fair hearing plan. The agency must develop, update as 
appropriate, and submit to the Secretary upon request, an expedited 
fair hearing plan describing the expedited fair hearing policies and 
procedures adopted by the agency to ensure access to an expedited fair 
hearing and decision in accordance with this section, including the 
extent to which documentation will be required to substantiate whether 
the standard for an expedited fair hearing described in paragraph 
(a)(1) of this section is met. The policies and procedures adopted by 
the agency must be reasonable and must not impede access to an 
expedited fair hearing for individuals with urgent health care needs.


Sec.  431.232   [Removed]

0
11. Section 431.232 is removed.


Sec.  431.233   [Removed]

0
12. Section 431.233 is removed.
0
13. Section 431.240 is amended by revising paragraph (a)(3) to read as 
follows:


Sec.  431.240  Conducting the hearing.

    (a) * * *
    (3) By one or more impartial officials who--
    (i) Have not been directly involved in the initial determination of 
the denial, delay, or action in question;
    (ii) Are employees of a government agency or tribal entity that 
maintains personnel standards on a merit basis; and
    (iii) Have been trained in nationally recognized or State ethics 
codes articulating standards of conduct for hearing officials which 
conform to nationally recognized standards.
* * * * *
0
14. Section 431.241 is amended by revising paragraph (a) to read as 
follows:


Sec.  431.241  Matters to be considered at the hearing.

* * * * *
    (a)(1) Any matter described in Sec.  431.220(a)(1) for which an 
individual requests a fair hearing.
    (2) In the case of fair hearings related to eligibility, the 
individual's eligibility as of the date of application (including 
during the retroactive period described in Sec.  435.915 of this 
chapter) or renewal as well as between such date and the date of the 
fair hearing.
* * * * *
0
15. Section 431.242 is amended by--
0
a. Revising introductory text;
0
b. Revising paragraph (a) introductory text;
0
c. Redesignating paragraphs (b), (c), (d), (e), and (f) as paragraphs 
(b)(1), (2), (3), (4), and (5), respectively;
0
d. Adding paragraph (b) introductory text;
0
e. Revising newly redesignated paragraph (b)(2); and
0
f. Adding a new paragraph (c).
    The additions and revisions read as follows:


Sec.  431.242  Procedural rights of the applicant or beneficiary.

    The agency must provide the applicant or beneficiary, or his 
representative with--
    (a) Reasonable access, before the date of the hearing and during 
the hearing and consistent with commonly-available technology, to--
* * * * *
    (b) An opportunity to--
* * * * *
    (2) Present all evidence and testimony relevant to his or her 
claim, including evidence and testimony related to any relevant fact, 
factor or basis of eligibility or otherwise related to their claim, 
without undue interference before, at (or, in appropriate 
circumstances, after) the hearing;
* * * * *
    (c) The information described in paragraph (a) of this section must 
be made available to the applicant, beneficiary, or representative free 
of charge.
0
16. Section 431.244 is amended by--
0
a. Revising paragraph (d);
0
b. Removing and reserving paragraph (e);
0
c. Revising paragraph (f) introductory text;
0
d. Revising paragraph (f)(3)(i);
0
e. Removing paragraph (f)(4); and
0
f. Revising paragraph (g).
    The revisions and additions read as follows:


Sec.  431.244  Hearing decisions.

* * * * *
    (d) In any hearing, the decision must be a written one that--
    (1) Summarizes the facts;
    (2) Identifies the evidence and regulations supporting the 
decision;
    (3) Specifies the reasons for the decision; and

[[Page 86486]]

    (4) Must explain why evidence introduced or argument advanced by an 
applicant or beneficiary or his or her representative was not accepted 
or does not support a decision in favor of the applicant or 
beneficiary, if applicable.
    (e) [Reserved]
    (f) The agency must take final administrative action in accordance 
with the timeliness standards established under Sec.  431.247, subject 
to the following maximum time periods:
* * * * *
    (3) * * *
    (i) For an eligibility-related claim described in Sec.  
431.220(a)(1), or any claim described in Sec.  431.220(a)(2) or (3), as 
expeditiously as possible and, no later than 5 working days after the 
agency receives a request for expedited fair hearing; or
* * * * *
    (g) The agency must provide public access to all agency hearing 
decisions free of charge, subject to the requirements of subpart F of 
this part for safeguarding of information.


Sec.  431.246   [Redesignated as Sec.  431.248]

0
17. Section 431.246 is redesignated as Sec.  431.248.
0
18. Section 431.246 is added to read as follows:


Sec.  431.246  Review by the State Medicaid agency.

    (a) If fair hearings are conducted by a governmental entity 
described in Sec.  431.205(b) or by another State agency, under a 
delegation of authority under the Intergovernmental Cooperation Act of 
1968, 31 U.S.C. 6504, or otherwise, the agency--
    (1) May establish a review process whereby the agency reviews 
preliminary, recommended or final decisions made by such other entity, 
provided that such review--
    (i) Is limited to the proper application of law, including Federal 
and State law and regulations, subregulatory guidance and written 
interpretive policies; and
    (ii) Does not result in final administrative action beyond the 
period provided under Sec.  431.244(f).
    (2)(i) Must provide applicants and beneficiaries the opportunity to 
request that the Medicaid agency review the hearing decision issued by 
such entity within 30 days after the individual receives the fair 
hearing decision for--
    (A) Errors in the application of law;
    (B) Clearly erroneous factual findings; or
    (C) Abuse of discretion.
    (ii) In the case of a request for agency review of a fair hearing 
decision under paragraph (a)(2)(i) of this section, the agency must 
issue a written decision upholding, modifying or reversing the hearing 
officer's decision within 45 days from the date of the individual's 
request.
    (iii) The date on which the decision is received is considered to 
be 5 days after the date of the decision, unless the individual shows 
that he or she received the decision at a later date.
    (b) If the State conducts any review of hearing decisions in 
accordance with paragraph (a)(1) or (2) of this section, such reviews 
must be conducted by an impartial official not involved in the initial 
determination by the agency.
0
19. Section 431.247 is added to read as follows:


Sec.  431.247  Timely adjudication of fair hearings.

    (a) For purposes of this section:
    (1) Appellant means an individual who has requested a fair hearing 
in accordance with Sec.  431.221.
    (2) Timeliness standards means the maximum period of time in which 
the agency is required to take final administrative action on the fair 
hearing request of every appellant.
    (3) Performance standards are overall standards for taking final 
administrative action on fair hearing requests in an efficient and 
timely manner across a pool of individuals, but do not include 
standards for taking final administrative action on a particular 
appellant's request.
    (b)(1) Consistent with guidance issued by the Secretary, the agency 
must establish, and submit to the Secretary upon request, timeliness 
and performance standards for--
    (i) Taking final administrative action on fair hearing requests 
which are not subject to expedited review under Sec.  431.224; and
    (ii) Taking final administrative action on fair hearing requests 
with respect to which the agency has approved a request for expedited 
review under Sec.  431.224;
    (2) The agency may establish different timeliness and performance 
standards for fair hearings in which the fair hearing request is 
submitted to the agency in accordance with Sec.  431.221 and for those 
in which the fair hearing request is transferred to the agency in 
accordance with Sec.  435.1200(g)(1)(ii) of this chapter; and
    (3) Timeliness and performance standards established under this 
section must take into consideration--
    (i) The capabilities and resources generally available to the 
agency or other agency conducting fair hearings in accordance with 
Sec.  431.10(c) or other delegation;
    (ii) The demonstrated performance and processes established by 
other State Medicaid and CHIP agencies, Exchanges and Exchange appeals 
entities, as reflected in data reported by the Secretary or otherwise 
available to the State;
    (iii) The medical needs of the individuals who request fair 
hearings; and
    (iv) The relative complexity of adjudicating fair hearing requests, 
taking into account such factors as the complexity of the eligibility 
criteria or services or benefits criteria which must be evaluated, the 
volume and complexity of evidence submitted by individual or the 
agency, and whether witnesses are called to testify at the hearing.
    (c) The agency must inform individuals of the timeliness standards 
adopted in accordance with this section and consistent with Sec.  
431.206(b)(4).
    (d)(1) The agency must take final administrative action on a fair 
hearing request within the timeframes set forth at Sec.  431.244(f), 
except that the agency may extend the timeframe set forth in Sec.  
431.244(f)(3) for taking final administrative action on expedited fair 
hearing requests up to 14 calendar days in unusual circumstances when--
    (i) The agency cannot reach a decision because the appellant 
requests a delay or fails to take a required action; or
    (ii) There is an administrative or other emergency beyond the 
agency's control.
    (2) The agency must document the reasons for any delay in the 
appellant's record.
    (e) The agency must not use the time standards--
    (1) As a waiting period before taking final administrative action; 
or
    (2) As a reason for dismissing a fair hearing request (because it 
has not taken final administrative action within the time standards).

PART 435--ELIGIBILITY IN THE STATES, DISTRICT OF COLUMBIA, THE 
NORTHERN MARIANA ISLANDS, AND AMERICAN SAMOA

0
20. The authority citation for part 435 continues to read as follows:

    Authority:  Sec. 1102 of the Social Security Act (42 U.S.C. 
1302).

0
21. Section 435.1200 is amended by revising paragraph (f)(1) 
introductory text to read as follows:


Sec.  435.1200  Medicaid agency responsibilities.

* * * * *
    (f) * * *
    (1) The State Medicaid agency must establish, maintain, and make 
available to current and prospective Medicaid

[[Page 86487]]

applicants and beneficiaries a State Web site that--
* * * * *

PART 457--ALLOTMENTS AND GRANTS TO STATES

0
22. The authority citation for part 457 continues to read as follows:

    Authority:  Section 1102 of the Social Security Act (42 U.S.C. 
1302).

0
23. Section 457.1120 is amended by revising paragraph (a)(1) to read as 
follows:


Sec.  457.1120  State plan requirement: Description of review process.

    (a) * * *
    (1) Program specific review. A process that meets the requirements 
of Sec. Sec.  457.1130, 457.1140, 457.1150, 457.1160, 457.1170, 
457.1180, and 457.1185; or
* * * * *
0
24. Section 457.1160 is amended by revising paragraph (a) and adding 
paragraph (c) to read as follows:


Sec.  457.1160  Program specific review process: Time frames.

    (a) Eligibility or enrollment matter. A State must complete the 
review of a matter described in Sec.  457.1130(a) within a reasonable 
amount of time, consistent with the standards established in accordance 
with paragraph (c) of this section. In setting time frames, the State 
must consider the need for expedited review when there is an immediate 
need for health services.
* * * * *
    (c) Timeliness and performance standards for eligibility or 
enrollment matters--(1) Definitions. For purposes of this section--
    Appellant means an individual who has requested a review in 
accordance with Sec. Sec.  457.1130 and 457.1185;
    Performance standards are overall standards for completing reviews 
in an efficient and timely manner across a pool of individuals, but do 
not include standards for completing a particular appellant's review;
    Timeliness standards mean the maximum period of time in which the 
State is required to complete the review request of every appellant; 
and
    Performance standards are overall standards for completing reviews 
in an efficient and timely manner across a pool of individuals, but do 
not include standards for completing a particular appellant's review.
    (2) Timeliness and performance standards for regular and expedited 
review. Consistent with guidance issued by the Secretary, the State 
must establish timeliness and performance standards for completing 
reviews of eligibility or enrollment matters described in Sec.  
457.1130(a). The State must establish standards both for matters 
subject to expedited review under paragraph (a) of this section, as 
well as for eligibility or enrollment matters that are not subject to 
expedited review.
    (3) Option for different timeliness and performance standards. The 
State may establish different timeliness and performance standards for 
reviews of eligibility or enrollment matters in which the review 
request is submitted to the State in accordance with Sec.  457.1185, 
and for those in which the review is transferred to the State in 
accordance with Sec.  457.351.
    (4) Exception to timeliness and performance standards. The State 
must complete reviews within the standards it has established unless 
there are circumstances beyond its control that prevent the State from 
meeting these standards, or the individual requests a delay.
0
25. Section 457.1180 is revised to read as follows:


Sec.  457.1180  Program specific review process: Notice.

    A State must provide enrollees and applicants timely written notice 
of any determinations required to be subject to review under Sec.  
457.1130 that includes the reasons for the determination, an 
explanation of the applicable rights to review of that determination, 
the standard and expedited time frames for review, the manner in which 
a review can be requested, and the circumstances under which enrollment 
may continue pending review. As provided in Sec.  457.340(a) (related 
to availability of program information), the information required under 
this subpart must be accessible to individuals who are limited English 
proficient and to individuals with disabilities, consistent with the 
accessibility standards in Sec.  435.905(b) of this chapter, and 
whether provided in paper or electronic format in accordance with Sec.  
457.110.
0
26. Section 457.1185 is added to read as follows:


Sec.  457.1185  Review requests and withdrawals.

    (a) Requests for review. (1) The State must establish procedures 
that permit an individual or an authorized representative, as defined 
at Sec.  435.923 of this chapter (referenced at Sec.  457.340), to--
    (i) Submit a request for review via all the modalities described in 
Sec.  435.907(a) of this chapter (referenced at Sec.  457.330), except 
that the requirement to accept a request for review via the modalities 
described in Sec.  435.907(a)(1), (2) and (5) of this chapter (relating 
to submissions via Internet Web site, telephone and other electronic 
means) is effective no later than the date described in Sec.  
435.1200(g)(i) of this chapter; and
    (ii) Include in a request for review submitted under paragraph 
(a)(1)(i) of this section, a request for expedited completion of the 
review under Sec.  457.1160.
    (2) Within 5 business days of receiving a request for review, the 
State must confirm receipt of such request, through mailed or 
electronic communication to the individual or authorized 
representative, in accordance with the election made by the individual 
under Sec.  457.110.
    (3)(i) Except as provided in paragraph (a)(3)(ii) of this section, 
the State must allow applicants and beneficiaries a reasonable time to 
submit a request for review, which may not be less than 30 days nor 
exceed 90 days from the date a notice described in Sec.  457.1180 is 
received. The date on which a notice is received is considered to be 5 
days after the date on the notice, unless the individual shows that he 
or she received the notice at a later date.
    (ii) A request for a review must be considered timely if filed with 
the Exchange or Exchange appeals entity (or with another insurance 
affordability program or appeals entity) as part of a joint review 
request, as defined in Sec.  457.10, within the time permitted for 
requesting an appeal of a determination related to eligibility for 
enrollment in a qualified health plan or for advanced payments of the 
premium tax credit or cost sharing reductions under 45 CFR 155.520(b) 
or within the time permitted by such other program, as appropriate.
    (b) Withdrawal of requests for review. The State must accept 
withdrawal of a request for review via any of the modalities available 
under paragraph (a)(1)(i) of this section. For telephonic hearing 
withdrawals, the State must record the individual's statement and 
telephonic signature. For telephonic, online and other electronic 
withdrawals, the agency must send the affected individual written 
confirmation, via regular mail or electronic notification, in 
accordance with the individual's election under Sec.  457.110, within 5 
business days of the State's receipt of the withdrawal request.


[[Page 86488]]


    Dated: October 24, 2016.
Andrew M. Slavitt,
Acting Administrator, Centers for Medicare & Medicaid Services.
    Dated: November 8, 2016.
Sylvia M. Burwell,
Secretary, Department of Health and Human Services.
[FR Doc. 2016-27848 Filed 11-21-16; 4:15 pm]
 BILLING CODE 4120-01-P