[Federal Register Volume 81, Number 209 (Friday, October 28, 2016)]
[Notices]
[Pages 75191-75192]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-26082]


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DEPARTMENT OF THE TREASURY


Submission for OMB Review; Comment Request

October 25, 2016.
    The Department of the Treasury will submit the following 
information collection request(s) to the Office of Management and 
Budget (OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995, Public Law 104-13, on or after the date of 
publication of this notice.

DATES: Comments should be received on or before November 28, 2016 to be 
assured of consideration.

ADDRESSES: Send comments regarding the burden estimates, or any other 
aspect of the information collection(s), including suggestions for 
reducing the burden, to (1) Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attention: Desk Officer for 
Treasury, New Executive Office Building, Room 10235, Washington, DC 
20503, or email at [email protected] and (2) Treasury PRA 
Clearance Officer, 1750 Pennsylvania Ave. NW., Suite 8142, Washington, 
DC 20220, or email at [email protected].

FOR FURTHER INFORMATION CONTACT: Copies of the submissions may be 
obtained by emailing [email protected], calling (202) 622-0934, or 
viewing the entire information collection request at www.reginfo.gov.

Internal Revenue Service (IRS)

    OMB Control Number: N/A.
    Type of Review: New collection (Request for a new OMB Control 
Number).

[[Page 75192]]

    Title: Wage and Investment Strategies and Solutions Behavioral 
Laboratory Customer Surveys and Support.
    Abstract: As outlined in the Internal Revenue Service (IRS) 
Strategic Plan, the Agency is working towards allocating IRS resources 
strategically to address the evolving scope and increasing complexity 
of tax administration. In order to do this, IRS must realize their 
operational efficiencies and effectively manage costs by improving 
enterprise-wide resource allocation and streamlining processes using 
feedback from various behavioral research techniques.
    To assist the Agency is accomplishing the goal outlined in the 
Strategic Plan, the Wage and Investment Division continuously maintains 
a ``customer-first'' focus through routinely soliciting information 
concerning the needs and characteristics of its customers and 
implementing programs based on the information received. W&I Strategies 
and Solutions (WISS), is developing the implementation of a Behavioral 
Laboratory to identify, plan and deliver business improvement processes 
that support fulfillment of the IRS strategic goals.
    The collection of information through the Behavioral Laboratory is 
necessary to enable the Agency to garner customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the 
commitment to improving taxpayer service delivery. Improving agency 
programs requires ongoing assessment of service delivery. WISS, through 
the Behavioral Laboratory, will collect, analyze, and interpret 
information gathered through this generic clearance to identify 
strengths and weaknesses of current services and make improvements in 
service delivery based on feedback provided by taxpayers and employees 
of the Internal Revenue Service.
    Affected Public: Individuals or Households.
    Estimated Total Annual Burden Hours: 22,050.

Bob Faber,
Acting Treasury PRA Clearance Officer.
[FR Doc. 2016-26082 Filed 10-27-16; 8:45 am]
BILLING CODE 4830-01-P