[Federal Register Volume 81, Number 208 (Thursday, October 27, 2016)]
[Notices]
[Page 74808]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-25956]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Substance Abuse and Mental Health Services 
Administration (SAMHSA) will publish a summary of information 
collection requests under OMB review, in compliance with the Paperwork 
Reduction Act (44 U.S.C. Chapter 35). To request a copy of these 
documents, call the SAMHSA Reports Clearance Officer on (240) 276-1243.
    Project: Project: Voluntary Customer Satisfaction Surveys to 
Implement Executive Order 12862 in the Substance Abuse and Mental 
Health Services Administration (SAMHSA)--(OMB No. 0930-0197)--Extension
    Executive Order 12862 directs agencies that ``provide significant 
services directly to the public'' to ``survey customers to determine 
the kind and quality of services they want and their level of 
satisfaction with existing services.'' SAMHSA provides significant 
services directly to the public, including treatment providers and 
State substance abuse and mental health agencies, through a range of 
mechanisms, including publications, training, meetings, technical 
assistance and Web sites. Many of these services are focused on 
information dissemination activities. The purpose of this submission is 
to extend the existing generic approval for such surveys.
    The primary use for information gathered is to identify strengths 
and weaknesses in current service provisions by SAMHSA and to make 
improvements that are practical and feasible. Several of the customer 
satisfaction surveys expected to be implemented under this approval 
will provide data for measurement of program effectiveness under the 
Government Performance and Results Act (GPRA). Information from these 
customer surveys will be used to plan and redirect resources and 
efforts to improve or maintain a high quality of service to health care 
providers and members of the public. Focus groups may be used to 
develop the survey questionnaire in some instances.
    The estimated annual hour burden is as follows:

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                                                     Number of      Responses/        Hours/
             Type of data collection                respondents     respondent       response       Total hours
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Focus groups....................................             250               1            2.50             625
Self-administered, mail, telephone and e-mail             89,750               1            .250          22,438
 surveys........................................
rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
    TOTAL.......................................          90,000  ..............  ..............          23,063
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    Written comments and recommendations concerning the proposed 
information collection should be sent by November 28, 2016 to the 
SAMHSA Desk Officer at the Office of Information and Regulatory 
Affairs, Office of Management and Budget (OMB). To ensure timely 
receipt of comments, and to avoid potential delays in OMB's receipt and 
processing of mail sent through the U.S. Postal Service, commenters are 
encouraged to submit their comments to OMB via email to: 
[email protected]. Although commenters are encouraged to send 
their comments via email, commenters may also fax their comments to: 
202-395-7285. Commenters may also mail them to: Office of Management 
and Budget, Office of Information and Regulatory Affairs, New Executive 
Office Building, Room 10102, Washington, DC 20503.

Summer King,
Statistician.
[FR Doc. 2016-25956 Filed 10-26-16; 8:45 am]
 BILLING CODE 4162-20-P