[Federal Register Volume 81, Number 165 (Thursday, August 25, 2016)]
[Notices]
[Pages 58528-58529]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-20398]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: Aviation Security Customer Satisfaction Performance Measurement 
Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below to OMB for review and approval of an extension of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on June 7, 2016, 81 FR 36555. The collection involves 
surveying travelers to measure customer satisfaction of aviation 
security in an effort to more efficiently manage its security screening 
performance at airports.

DATES: Send your comments by September 26, 2016. A comment to OMB is 
most effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: Aviation Security Customer Satisfaction Performance 
Measurement Passenger Survey.
    Type of Request: Extension of a currently approved collection.
    OMB Control Number: 1652-0013.
    Forms(s): Survey.
    Affected Public: Travelling public.
    Abstract: TSA, with OMB's approval, has conducted surveys of 
passengers and now seeks approval to continue this effort. TSA plans to 
conduct passenger surveys at airports nationwide. The surveys will be 
administered using either an intercept methodology \1\ or a systematic 
sampling methodology.\2\ Before each survey collection at an airport, 
TSA personnel decide the method by which passengers will be asked to 
complete and return the survey. Under both methodologies, TSA personnel 
who are not in uniform hand deliver business card survey forms to 
passengers immediately following the passenger's experience with TSA's 
checkpoint security functions. Passengers are invited, though not 
required, to complete and return the survey using either a web-based 
portal on their own devices, responding to TSA personnel capturing 
verbal responses to the survey in real time using the same web-based 
portal on portable devices, or by responding in writing to the survey 
questions on the customer satisfaction card and depositing the card in 
a drop-box at the airport or using U.S. mail.
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    \1\ The intercept methodology utilizes surveys that are 
conducted in-person, generally in a public place or business.
    \2\ Systematic sampling methodology is a method of choosing a 
random sample from among a larger population. The process of 
systematic sampling typically involves first selecting a fixed 
starting point in the larger population and then obtaining 
subsequent observations by using a constant interval between samples 
taken.
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    TSA uses the intercept methodology or the systematic sampling 
methodology to randomly select passengers to complete the survey in an 
effort to gain survey data representative of all passenger 
demographics, including passengers who--
     Travel on weekdays or weekends;
     Travel in the morning, mid-day, or evening;
     Pass through each of the different security screening 
locations in the airport;

[[Page 58529]]

     Are subject to more intensive screening of their baggage 
or person; and
     Experience different volume conditions and wait times as 
they proceed through the security checkpoints.
    Each survey includes 10 to 15 questions pulled from a list of 82 
questions previously approved by OMB. Each question promotes a quality 
response so that TSA can identify areas in need of improvement. All 
questions concern aspects of the passenger's security screening 
experience, such as:
     Confidence in Personnel.
     Confidence in Screening Equipment.
     Confidence in Security Procedures.
     Convenience of Divesting.
     Experience at Checkpoint.
     Satisfaction with Wait Time.
     Separation from Belongings.
     Separation from Others in Party.
     Stress Level.
    TSA personnel use random procedures to select passengers to 
voluntarily participate in the survey until TSA obtains the desired 
sample size. The samples may be selected with one randomly selected 
time and location or span multiple times and locations. All responses 
are voluntary and there is no burden on passengers who choose not to 
respond.
    TSA intends to collect this information in order to continue to 
assess customer satisfaction in an effort to more efficiently manage 
its security screening performance at airports. TSA can use this 
detailed, airport-specific data to enhance customer experiences and its 
performance at specific airports.
    Number of Respondents: 9,600.
    Estimated Annual Burden Hours: An estimated 800 hours annually.

    Dated: August 19, 2016.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2016-20398 Filed 8-24-16; 8:45 am]
 BILLING CODE 9110-05-P