[Federal Register Volume 81, Number 147 (Monday, August 1, 2016)]
[Notices]
[Pages 50558-50559]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-18084]


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DEPARTMENT OF JUSTICE

[[OMB Number 1100-NEW]


Agency Information Collection Activities; Proposed eCollection; 
eComments Requested Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Department of Justice and various components.

ACTION: 30-Day notice.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Justice will be submitting a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery '' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: The purpose of this notice is to allow for an additional 30 days 
for public comment until August 31, 2016.

FOR FURTHER INFORMATION CONTACT: If you have additional comments 
especially on the estimated public burden or associated response time, 
suggestions, or need a copy of the proposed information collection 
instrument with instructions or additional information, please contact 
Jerri Murray, Department Clearance Officer, [email protected]; or 
the DOJ Desk Officer at 202-395-1743. Written comments and/or 
suggestions can also be directed to the Office of Management and 
Budget, Office of Information and Regulatory Affairs, Attention 
Department of Justice Desk Officer, Washington, DC 205630 or sent to 
[email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where

[[Page 50559]]

communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register FR 2010-32084, December 21, 2010.
    Below we provide the Department of Justice's projected average 
estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of Activities: 25,000.
    Average Number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 42.
    Average Number of Respondents per Activity: 51,500.
    Annual Responses: 309,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30 min.
    Burden Hours: 99,847.
    Federal Government Cost: $176,925.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    If additional information is required contact: Jerri Murray, 
Department Clearance Officer, United States Department of Justice, 
Justice Management Division, Policy and Planning Staff, Two 
Constitution Square, 145 N Street NE., Room 3E-405B, Washington, DC 
20530.

    Dated: July 27, 2016.
Jerri Murray,
Department Clearance Officer for PRA, U.S. Department of Justice.
[FR Doc. 2016-18084 Filed 7-29-16; 8:45 am]
 BILLING CODE 4410-ML-P