[Federal Register Volume 81, Number 143 (Tuesday, July 26, 2016)]
[Notices]
[Pages 48739-48740]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-17516]



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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2016-0001]
RIN 3014-0012


Proposed Renewal of Information Collection; OMB Control Number 
3014-0012, Online Architectural Barriers Act (ABA) Complaint Form

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: Notice and request for comments.

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SUMMARY: We, the Architectural and Transportation Barriers Compliance 
Board (Access Board), plan to request that the Office of Management and 
Budget (OMB) renew its approval for the information collection 
described below, namely our Online Architectural Barriers Act Complaint 
Form--Office of Management and Budget (OMB) Control Number 3014-0012. 
In compliance with the Paperwork Reduction Act of 1995 and as part of 
our continuing efforts to reduce paperwork and respondent burden, we 
invite the general public and other federal agencies to comment on this 
information collection. The information collection is scheduled to 
expire on July 31, 2016, and we propose to continue using the 
instrument for an additional three years.

DATES: Consideration will be given to all comments received by 
September 26, 2016.

ADDRESSES: Submit comments by any of the following methods:
     Federal eRulemaking Portal http://www.regulations.gov. 
Follow the instructions for submitting comments. Regulations.gov ID for 
this docket is ATBCB-2016-0001.
     Email: board.gov">damiani@access-board.gov. Include docket number 
ATBCB-2016-0001 in the subject line of the message.
     Fax: 202-272-0081.
     Mail or Hand Delivery/Courier: Mario Damiani, Office of 
the General Counsel, U.S. Access Board, 1331 F Street NW., Suite 1000, 
Washington, DC 20004-1111.
    All comments received, including any personal information provided, 
will be posted without change to http://www.regulations.gov and will be 
available for public viewing.

FOR FURTHER INFORMATION CONTACT: Mario Damiani, Office of the General 
Counsel, U.S. Access Board, 1331 F Street NW., Suite 1000, Washington, 
DC 20004-1111. Telephone number: 202-272-0050 (voice); 202-272-0064 
(TTY); 202-272-0081 (Fax). Electronic mail address: board.gov">damiani@access-board.gov.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Online Architectural Barriers Act (ABA) 
Complaint Form
    OMB Control Number: 3014-0012
    Type of Request: Renewal of information collection.
    Abstract: The Architectural and Transportation Barriers Compliance 
Board (Access Board) is seeking to renew its information collection for 
its Online Architectural Barriers Act (ABA) Complaint Form. The 
instrument allows complainants to submit a complaint online using a 
standardized web-based complaint form, which prompts them to provide 
their allegations and other pertinent data necessary for the Access 
Board to investigate their ABA complaint. The form is user-friendly and 
accessible, and allows for greater efficiency, clarity, and timeliness 
in the complaint filing process.

Use of the Information

    The Access Board enforces the ABA by investigating complaints 
submitted by members of the public concerning particular buildings or 
facilities designed, altered, or built, by or on behalf of, or leased 
by, federal agencies, or financed by federal funds. Over 90 percent of 
complaints the Access Board receives each year are submitted using the 
Online Complaint Form; the remainder are submitted in writing, without 
the need for using a hard-copy complaint form, by email, mail, or fax. 
The online form allows complaints to be filed 24 hours per day, seven 
days per week. Once complaints are filed, Access Board Compliance 
Specialists are assigned to investigate each complaint.
    As noted above, the Online Complaint Form prompts complainants to 
provide the information the Compliance Specialists need in order to 
investigate the complaint. First, complainants must complete the form 
fields for the name and address of the building or facility. Second, 
complainants must describe each barrier to accessibility they have 
found at the building or facility. Third, complainants are prompted to 
provide personal information, including their name, address, telephone 
number(s), and email address; this information is entirely optional, as 
complaints can be submitted anonymously. Where provided, personal 
information is not disclosed outside the agency without written 
permission of the complainant. Complainants also have the option to 
attach electronic files containing pictures, drawings, or other 
relevant documents to the online complaint form when it is filed. Once 
any additional information and the complaint is submitted, the system 
provides complainants confirmation that their complaint has been 
submitted successfully, together with a complaint number for them to 
use when making inquiries about the status of their complaint.
    We note that use of the online complaint form has greatly improved 
the completeness of the information included in complaints that are 
submitted for investigation, and that this in turn has expedited the 
processing of complaints.

Estimate of Burden

    Public reporting burden for this collection of information is 
estimated to average less than 30 minutes to complete the online 
complaint form, depending on the number of alleged barriers the 
complainant identifies.
    There is no financial burden on the complainant. Use of the online 
form relieves much of the burden that the prior practice of using a 
paper complaint form put on complainants by making it clear which 
information is required and which is optional, and by essentially 
walking complainants through the process step-by-step. As noted above, 
over 90 percent of all ABA complaints are submitted using the online 
form, but the Access Board continues to accept complaints submitted by 
email, mail, or fax for complainants who prefer or need to use those 
filing methods.

Respondents

    Individuals. Approximately 200 individuals file ABA complaints with 
the Access Board each year.

Estimated Number of Responses

    Assuming all complainants choose to file complaints using the on-
line complaint form, approximately 200 individuals would use the on-
line complaint form annually.

Frequency of Responses

    Complainants need only submit one online form for each building or 
facility at which they have found accessibility barriers, regardless of 
the number of barriers they find. Most complainants file only one ABA 
complaint. Complainants will need to submit a separate form for each 
additional building or facility at which they have found an 
accessibility barrier.

Estimated Total Annual Burden on Respondents

    Approximately 30 minutes per respondent total time is all that will 
be needed to complete the online

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complaint form, for a total of 100 hours annually. Again, there is no 
financial burden on complainants.

Comments Requested

    Comments are invited on (a) whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information will have practical 
utility; (b) the accuracy of the estimated burden of the proposed 
collection of information; (c) ways to enhance the quality, utility, 
and clarity of the information from respondents; and (d) ways to 
minimize the burden of the collection of information on those who are 
to respond.

David M. Capozzi,
Executive Director.
[FR Doc. 2016-17516 Filed 7-25-16; 8:45 am]
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