[Federal Register Volume 81, Number 119 (Tuesday, June 21, 2016)]
[Notices]
[Pages 40309-40310]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-14609]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Community Living


Notice of Intent To Award a Single Supplement to the National 
Association of Area Agencies on Aging; The Eldercare Locator

AGENCY: Administration for Community Living, HHS.

ACTION: Notice.

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SUMMARY: The Administration for Community Living (ACL) is announcing 
supplemental funding for the Eldercare Locator program. The Eldercare 
Locator program helps older adults and their families and caregivers 
find their way through the maze of services for older adults by linking 
to a trustworthy network of national, State, Tribal and community 
organizations and services through a nationally recognized toll-free 
number. The Eldercare Locator also provides older adults and caregivers 
who require more in depth support the opportunity to speak with highly 
trained eldercare consultants who can better triage the situation. The 
purpose of this announcement is to award supplemental funds to the 
National Association of Area Agencies on Aging to support additional 
specialized staff and enhanced technology to better serve callers, 
mobile and after hour callers.
    Program Name: Eldercare Locator.
    Award Amount: $149,049.
    Budget Period: 6/1/2016 to 5/31/2017.

[[Page 40310]]

    Award Type: Cooperative Agreement.
    Statutory Authority: The statutory authority for grants under this 
notice is contained in Title IV of the Older Americans Act (OAA) (42 
U.S.C. 3032), as amended by the Older Americans Act Amendments of 2006. 
Statutory authority specifically for the Eldercare Locator is contained 
in Title II of the Older Americans Act (202(a)(21).

Catalog of Federal Domestic Assistance (CFDA) Number: 93.048 
Discretionary Projects

I. Program Description

    The Administration on Aging, an agency of the U.S. Administration 
for Community Living, has been funding the Eldercare Locator (the 
Locator) since 1991. The Eldercare Locator links older persons and 
their caregivers to resources through a nationally recognized toll-free 
number, 1-800-677-1116 and Web site (www.eldercare.gov). The goal is to 
provide users with the information and resources they need that will 
help older persons live independently and safely in their homes and 
communities for as long as possible.
    The Eldercare Locator call center utilizes live agents to help 
callers find their way through the maze of services for older adults by 
linking to a trustworthy network of national, State, Tribal and 
community organizations and services. In 2011, an additional feature 
was added to assist older adults and caregivers who require more in 
depth support the opportunity to speak with highly trained eldercare 
consultants who can better triage the situation.

II. Justification for the Supplemental Funding

    Over the past year there has been a steady increase in the number 
of callers to the Eldercare Locator growing from 180,000 calls in 2011 
to over 280,000 in just 5 years. The calls are becoming more complex 
taking longer to resolve leading to much longer waiting times. There is 
a need to increase the number of staff available to handle the higher 
demand. In addition, there is a need to enhance the educational tools 
and resources, such as tip sheets and brochures, available from the 
Eldercare Locator to better educate older adults and caregivers about 
eldercare services and resources.

III. Agency Contact

    For further information or comments regarding this program 
expansion supplement, contact Sherri Clark, U.S. Department of Health 
and Human Services, Administration for Community Living, Office of 
External Affairs, One Massachusetts Avenue NW., Washington, DC 20001; 
telephone (202) 795-7327; email [email protected].

    Dated: June 14, 2016.
Kathy Greenlee,
Administrator and Assistant Secretary for Aging.
[FR Doc. 2016-14609 Filed 6-20-16; 8:45 am]
 BILLING CODE 4154-01-P