[Federal Register Volume 81, Number 74 (Monday, April 18, 2016)]
[Notices]
[Pages 22625-22626]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-08835]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-Day notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0058, 
abstracted below to OMB for review and approval of an extension of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on February 10, 2016 (81 FR 7139). The information 
collection activity provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.

[[Page 22626]]


DATES: Send your comments by May 18, 2016. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: Extension.
    OMB Control Number: 1652-0058.
    Form(s): NA.
    Affected Public: Individuals, Households, Businesses, 
Organizations, and State, Local or Tribal Governments.
    Abstract: The information collection activity provides a means to 
gather qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery.
    From TSA's perspective, qualitative feedback from customers and 
stakeholders is information that provides useful insights on their 
perceptions, experiences, opinions, and expectations regarding TSA 
products or services, provides TSA with an early warning of issues with 
service, and focuses attention on areas where changes regarding 
communication, training, or operations might improve delivery of 
products or services. These collections will allow for ongoing, 
collaborative, and actionable communications between TSA and its 
customers and stakeholders. They will also allow feedback to contribute 
directly to the improvement of program management. The solicitation of 
feedback will target areas such as: Timeliness, appropriateness, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. Responses will be assessed 
to plan and inform efforts to improve or maintain the quality of 
service offered by TSA. If this information is not collected, vital 
feedback from customers and stakeholders on TSA's services will be 
unavailable.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature. Information gathered is intended to be 
used only internally for general service improvement and program 
management purposes and is not intended for release outside of TSA (if 
released, TSA must indicate the qualitative nature of the information). 
Feedback collected under this generic clearance provides useful 
qualitative information, but it does not yield data that can be 
generalized to the overall population. Qualitative information is not 
designed or expected to yield statistically reliable or actionable 
results; it will not be used for quantitative information collections. 
Depending on the degree of influence the results are likely to have, 
there may be future information collection submissions for other 
generic mechanisms that are designed to yield quantitative results.
    Below we provide the Transportation Security Administration's 
projected average estimates for the next three years:
    Number of Respondents: 7,094,500.
    Estimated Annual Burden Hours: An estimated 3,547,250 hours 
annually.

    Dated: April 12, 2016.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2016-08835 Filed 4-15-16; 8:45 am]
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