[Federal Register Volume 81, Number 72 (Thursday, April 14, 2016)]
[Notices]
[Pages 22064-22065]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-08614]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DOD-2016-OS-0040]


Proposed Collection; Comment Request

AGENCY: Defense Technical Information Center (DTIC), DoD.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Defense Technical Information Center (DTIC) announces a proposed 
extension of a public information collection and seeks public comment 
on the provisions thereof. Comments are invited on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by June 13, 
2016.

[[Page 22065]]


ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: ODCMO, Directorate for Oversight and Compliance, 
4800 Mark Center Drive, Attn: Mailbox 24, Alexandria, VA 22350-1700.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    Any associated form(s) for this collection may be located within 
this same electronic docket and downloaded for review/testing. Follow 
the instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense 
Technical Information Center (DTIC), Communications & Customer Access 
Division, ATTN: Ms. Angela Davis, 8725 John J. Kingman Road, Suite 
0944, Ft. Belvoir, VA 22060-6218, or call the DTIC Communication & 
Customer Access Division at (703) 767-8207.

SUPPLEMENTARY INFORMATION: The purpose of these surveys is to assess 
the level of service DTIC provides to its current customers. The 
surveys will provide information on the level of overall customer 
satisfaction and on customer satisfaction with several attributes of 
service which impact the level of overall satisfaction. The objectives 
of the survey are to help DTIC (1) gauge the level of satisfaction 
among users and (2) identify possible areas for improving our products 
and services. The surveys are designed to assist in evaluating the 
following knowledge objectives:
     To improve customer retention.
     To determine the perceived quality of products, service, 
and customer care.
     To indicate trends in products, services, and customer 
care.
     To benchmark DTIC's customer satisfaction results with 
other Federal government agencies.
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Surveys--Generic Clearance; OMB Control Number 0704-0403.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction as well as on customer satisfaction with several 
attributes of service that impact the level of overall satisfaction. 
These customer satisfaction surveys are required to implement Executive 
Order 12862, ``Setting Customer Service Standards.'' Respondents are 
DTIC registered users who are components of the DoD, military services, 
other Federal Government Agencies, U.S. Government contractors, and 
universities involved in federally funded research. The information 
obtained by these surveys will be used to assist agency senior 
management in determining agency business policies and processes that 
should be selected for examination, modification, and reengineering 
from the customer's perspective. These surveys will also provide 
statistical and demographic basis for the design of follow-on surveys. 
Future surveys will be used to assist monitoring of changes in the 
level of customer satisfaction overtime.
    Affected Public: Business or other for profit; Not-for-profit 
institutions.
    Annual Burden Hours: 6400.
    Number of Respondents: 6400.
    Responses per Respondent: 10.
    Annual Responses: 64,000.
    Average Burden per Response: 6.0 minutes.
    Frequency: On occasion.
    The universe population can be composed of the Defense community 
including components of the Department of Defense and the military 
services, other federal government agencies, U.S. government 
contractors, Private Industry, and College/University. The respondents 
will be able to come to a Web site and/or URL to volunteer to respond 
to a web based feedback form.

    Dated: April 11, 2016.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2016-08614 Filed 4-13-16; 8:45 am]
 BILLING CODE 5001-06-P